MagicJack Impact – How One Tiny USB Device Changed The VoIP Industry FOREVER

Few products have changed market dynamics in tech market as MagicJack has in the Voice over Internet Protocol (VoIP) domain. While the internet market was still exploring long-distance calls at an affordable price using software based services like Skype and GTalk – they came with a price-tag, not entirely justifying retiring your resident landline or cellphone. Ditto for NetTalk, another VoIP service which didn’t quite measure up with the audio quality. Cellphone plans too, were free for certain carriers within their customers, but mostly had customers waiting for those ‘nights and weekends’.

Figure 1: The Original magicJack device (2007) which arguably ushered in a new era for all VoIP Services

Introduced in 2007, the USB

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MagicJack Aims To Improve Customer Service: Appoints New VP Of Customer Experience

West Palm Beach, Fla. & Jerusalem — Jan 21, 2014 — More changes were seen today at magicJack Vocaltec Ltd. (NASDAQ: CALL) as they announced they have appointment Mary Kennon as Vice President of Customer Experience. Kennon is a telecom vet with over three decades of experience in the industry. She has been hired to lead the companies charge in improving both customer loyalty and satisfaction. Mary brings a long resume of experience in the telecom industry along with working directly with Vocaltec for quite some time. Her overall experience combined with here deep knowledge of the inner workings of the company make her a great person to fill this new position at magicJack as they position themselves to step

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New magicJack “Do The Math” Brand Refresh A Sign Of Big Changes At Company

West Palm Beach, Fla. — January 14, 2014. — First new management. Then a new magicJack Plus device. Now a brand refresh campaign tabbed “Do The Math” along with a complete overhaul of the website. With all of this ‘new’ many people are asking themselves what is going on at magicJack Vocaltec Ltd. (NASDAQ: CALL). Well, the answer is pretty simple, there is a lot going

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A Quick MagicJack Plus Release Update

The new device was slated to be released for sale during the 1st quarter of 2011 but for this go around the company is doing it right and putting their new product through a lengthy testing phase before its release. At this time only 200 magicJack Plus units have been sold and they are using feedback from users to work out any kinks and get the final design ready for release.

Recently VocalTec gave guidance that this testing phase is expected to be completed in early July 2011 with release of the product thereafter. The release date is set to be determined very soon, with exacts not yet known. However don’t hold your breath on this one. We have been told many times about releases from VocalTec only

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MagicJack Secret Customer Service Phone Number

Recently there has been a lot of bad talk about the companies customer service and people being upset that they can only be reached via online chat. We can certainly understand this concern and that’s why we took the time to do some deep digging to find out whether they really have a customer service telephone number or not.

After an exhaustive search we discovered a secret customer service telephone number that nobody else seems to know about. When calling this line it states that it is their billing department so I’m not sure whether you can get technical support from it or not but hey, at least its a working number that allows you to speak with a real person.

Please don’t abuse this telephone number or magic Jack is likely

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