Whether or not this is a scam is a hotly debated topic on the Internet and something that we simply have to address. For starters there is a clear answer to this question and it is simply NO! There is no magic Jack scam! If it were some type of shady operation it would have surely been shutdown by now or the company would have been forced to change the way they go about their business. The only real concerns are the companies customers service, and their uninstall and installation processes which can both be confusing until you educated yourself a little bit.
The company currently has millions of active users and that is quite simply because the company offers a legitimate product/service at a wonderful price. As is the case with any product, when you have millions of users you are bound to have a few that are unhappy with it for one reason or another.
You see the key here is that the unhappy customers always make the most noise regarding issues while happy users aren’t out writing anything because they are busy being satisfied with their service and see no need to declare the product great because in their mind it works great for everybody.
Why would they have a reason to go check out reviews about a product that isn’t giving them any trouble? It’s a simple numbers game and this issue has led a good bit of individuals to believe that it isn’t a good product, and that couldn’t be further from the truth.
We have tested the original device and the Plus and they work very well for us. We have also had hundreds of comments and reviews from users who are very happy with the service.
So to sum it up again, no it isn’t a scam and if you are interested in getting the device it would certainly be a good choice. Besides, with it’s 30 day free trial you can always send it back if you decide it’s not for you.
Update: To this point the only true and legitimate complaint that we can find with their product is their customer service. It’s not that there is any sort of scam but magicJack simply doesn’t provide the best customer service. It appears they are trying their best to balance a low cost approach with providing quality help and it simply doesn’t mix well.
Sure they could employ a full fledged call center with hundreds of agents here in the United State but in doing so they would most likely be forced to raise prices by $20-$30 per year. With the knowledge that 95% of users are happy and don’t need any assistance the company has chosen to stick with the low cost approach and in turn pass these savings on to its millions of satisfied users.