If you’ve been interested in improving the way teams in your business collaborate and communicate with customers, Business VoIP services, such as Nextiva and 3CX, offer excellent features and pricing plans for all kinds of businesses.

This post takes you through the main VoIP features, pricing plans, and customer support options that Nextiva and 3CX have to offer.

Our Comparison of 3CX vs Nextiva


3CX Overview

3CX is a good alternative to Nextiva provides businesses with an system that lets them keep their communications unified in one place. Their VoIP software works via the cloud which is what allows companies to benefit from their communication features, such as instant messaging, conferences, and integrations. Businesses use 3CX as a way to improve collaborations between teams and help employees have better communication with customers.


Nextiva Overview

Nextiva offers companies a VoIP system that can be scaled which makes it easier for expanding businesses to use. You can use Nextiva’s VoIP software to help teams have an easier time staying in contact with each other, as well as making it easier to communicate with customers. Their VoIP software is easy to use which makes the integration process smoother.


3CX Main Features

  • Call reporting
  • Call routing
  • CRM integration
  • Call transfer
  • Call tracking
  • Call recording
  • Messenger
  • Conferences
  • Queue manager
  • SLA management
  • Voicemail
  • Video call recording

We were impressed with how 3CX offers a total of 33 integrations. This provides businesses with the opportunity to use a wide range of apps with 3CX.

Some of the main integrations available include Microsoft 365, HubSpot CRM, Salesforce Sales Cloud, Zendesk, Zoho CRM, Freshdesk, Microsoft Outlook, Tenfold, Google Contacts, and Nutshell.

These are pretty popular apps that you may already be using. If so, you’ll be able to have an easier time integrating 3CX into your company’s communications as there’s a level of familiarity with how to use the apps.

In addition to this, 3CX’s VoIP software is compatible with Android and Apple devices, as well as devices that have internet access. This makes it easy for employees to communicate with each other and customers, no matter where they are.


Nextiva Main Features 


  • Instant messaging
  • Voice recognition
  • Fax management
  • Conferences
  • Easy drag & drop interface
  • Call monitoring
  • Call recording
  • Call center management
  • Automatic call distribution
  • Automatic backup
  • Automatic lead distribution
  • Voicemail

Nextiva doesn’t offer as many integrations compared to 3CX as there are 6 available. They include Zendesk, AbacusLaw, Rippling, SalesExec, Agency Matrix, and AuguTech.

Aside from Zendesk, these aren’t the most popular apps which can make the integration aspect of Nextiva a little disappointing for some. However, if your business uses these apps, you’ll be able to implement Nextiva easier.

Nextiva’s VoIP software can be used with Apple and Android devices, as well as devices that have internet access. This makes it easier for employees to communicate with each other and customers from different locations.


Calling Plans & Pricing 

3CX

There is a wide range of pricing plans available from 3CX that vary in price depending on the number of users you want to have being able to use simultaneous calls.

The pricing for 4 simultaneous calls include:

  • Standard – Free
  • Pro – $188 per year
  • Enterprise – $225 year

If you wanted to have 8 simultaneous calls, the prices would be:

  • Standard – $295 per year
  • Pro – $369 per year
  • Enterprise – $443 per year

3CX can offer up to 1,024 simultaneous calls which large corporations may be able to benefit from the most.

Nextiva

Nextiva offers three pricing plans that are available at the following prices:

  • Office Pro – $19.95 per user per month
  • Office Pro Plus – $22.95 per user per month
  • Office Enterprise – $29.95 per user per month

Customer Support

3CX

We liked how 3CX provide users with a good range of customer support options that include tickets, training, online live support, an email address, and a phone number.

The phone number and online live support are ideal for being able to directly contact 3CX for help with more complex issues. The tickets and training can be handy for employees to use to get help or reminders on how to use certain features.

Nextiva

You can contact Nextiva through their ticket system, live support feature, email address, or phone number. These are great ways to get in direct contact with an expert from the company to receive the proper help you need.


Does Nextiva or 3CX Offer a Free Trial?

Currently, Nextiva doesn’t offer any free trials. 3CX, on the other hand, offers a 30-day free trial.


What Languages Do Nextiva and 3CX Support? 

3CX supports a wide variety of languages that include English, Japanese, German, French, Russian, Italian, Polish, Portuguese, Dutch, Russian, Chinese, and Spanish. Nextiva only supports English.


Who Are Some of Nextiva’s & 3CX’s Biggest Clients?

3CX’s biggest clients include Harley Davidson, McDonalds, and Pepsi. Some of Nextiva’s biggest clients include IBM, Nissan, Burger King, Acura, and Target.


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Verdict of Nextiva vs 3CX

Both 3CX and Nextiva offer VoIP services and pricing plans that small, medium, and large businesses can benefit from greatly. However, 3CX has far more popular integrations compared to Nextiva which could be a big selling point for some.

Be sure to consider all of the details mentioned throughout this post to make the best decision about which one of these VoIP services is best for your business.