Dialpad Alternatives: Compare The Top Dialpad Competitors

Dialpad is a VoIP service provider that uses AI technology aimed to help businesses improve their communications. Small businesses have been liking how the pricing plans available from Dialpad are affordable as it allows them to incorporate high-quality VoIP technology to run their companies more professionally. 

Some of the features you can expect to use while using Dialpad include messaging, conferences, voicemail, screen sharing, and more. In addition to this, your employees can use these features across a wide selection of devices due to how Dialpad has been made with compatibility in mind. This allows teams to stay connected, regardless of where they’re located. It also means that your customers can have a more reliable experience while contacting your business. 

Dialpad has extended its reach to a global level with offices based around the world. They’ve gained more than 70,000 users which have allowed thousands of teams to have an easier time collaborating on projects and improving the level of customer service.

This post includes some more details about what Dialpad has to offer, along with what some of its main competitors can provide you with too. After reading through the top Dialpad competitors, you’ll be left with a better sense of which VoIP service provider is right for your company. 

Brief Overview of Dialpad Phone Service

Main Features

Dialpad offers an extensive range of VoIP features that teams and customer service departments have been using to improve how companies operate internally among employees and externally with customers. Some of the main features include the following:

• Messenger – The messenger is compatible across Android and Apple mobile devices, as well as desktops. This means that employees who are traveling can use the messenger to conveniently get in contact with colleagues who may be in the office or working from home. As a result, teams can collaborate more efficiently by all being connected through the messenger app. 
• Calls – Your employees can use Dialpad to make and receive both video and voice calls via the internet. The video call feature is a great way for teams to work together in ways that are more personable and natural. 
• Call recording – Call recording can be a useful feature for allowing employees to save conversations that they can access at a later date. For example, if an employee misses something important while speaking with a customer, they can listen to the conversation at any time. This feature can also be used for training new members of staff when it comes to how to properly manage customers. 
• Conferences – Dialpad’s conference feature is an excellent collaboration tool. It allows employees who are located in different areas to easily work together on projects. This means that businesses can be more flexible when it comes to the number of employees they have working from home or the office. 
• Screen sharing – The screen sharing function is excellent for helping teams improve how they work together. They can easily share their screens through the internet which can be great for showing each other documents or parts of projects that require a visual aid. 

Software Updates

Users have been liking how Dialpad includes updates to their system regularly. This can provide you with peace of mind in knowing that the company is always fixing bugs and issues to ensure that their software can continue running smoothly. Not to mention, new features are regularly added or improved through these updates.

Customer Service

The level of customer support that Dialpad offers allows businesses to feel at ease due to how responsive and reliable the service is. They provide you with a phone line, email address, online live chat, and training resources. This allows you to contact the company for direct support. Employees can also use the training resources to bring themselves up to speed with how to use the new software.

Top Dialpad Competitors

Dialpad vs Line2

Line2 helps companies improve their communications through a unified system. This has allowed businesses owners to become more effective at managing all of their incoming and outgoing communications. Their system makes the process simpler to ensure that your business can improve its communications to help teams collaborate better and provide customers with a better level of support.

The range of features that Line2 offers are excellent for enabling employees to stay in touch with each other more conveniently. This helps them to collaborate on projects more efficiently and boost productivity. Furthermore, employees who are working in customer service departments can use the features to provide customers with a better and more helpful experience. 

Key Features

• Conferences – The available conference feature is excellent for allowing employees who are working in teams to collaborate on projects that involve lots of people. If there are teams within your company that include members who are working from different locations, the conference feature can be an excellent way to bring everyone together. The conference calls have a limit of 20 people who can attend at once which is plenty of people to ensure that your teams can work productively. We also liked how setting up conferences is a quick and easy process. 
• Flexibility – Users have been liking how Line2 offers them a great deal of flexibility. This is due to how you can conveniently add or remove new users and features to your package. As a result, companies that are looking to expand can feel at ease knowing that they can simply add more users as their business and communications grow. 
• App – Line2’s app is available on Apple and Android mobile devices, as well as desktops. This is great for allowing employees who are using different devices to easily stay in contact with each other, regardless of where they’re located. Employees who are working in the office can easily communicate and work with colleagues who are traveling and using their mobile devices, as well as with people who are working from home. Customer service teams have also been making good use out of the app because of how compatible it is. They’re able to provide customers with a more reliable form of support. 
• Local numbers – Businesses have been using the local numbers feature as a way to gain new customers that are in the area. When people see that they’re receiving a call from a number with their local area code, they’re more likely to answer. This can help new businesses improve their chances of reaching customers.
• Two Lines – Line2 enables each user to have two lines while being connected via the same network. This means that customer service teams can have calls directed to their mobile devices without the caller requiring their personal information. Customers can call your business line and be directed to an employee’s mobile device which can help teams be more flexible with how they manage calls from customers. 
• Call forwarding – Customer service teams have been using the call forwarding feature to improve the way that they deal with incoming calls. If employees are busy on the line with someone else, they can have an incoming call forwarded to a different line where the caller can receive support from someone available. As a result, customers don’t have to spend as long in call queues.

Comparing with Line2

Verdict

Dialpad and Line2 are used by small and medium businesses due to the set of features and affordable pricing plans that they offer. Businesses that are looking to expand may prefer the flexibility that’s available when using Line2. 

Having said that, the integrations available when using Dialpad are more common which could help employees become more effective at implementing the new software. In addition to this, Dialpad offers training which is something that Line2 lacks. This could be useful in helping your employees train themselves on how to properly use the new VoIP software.

Dialpad vs 3CX

3CX has been providing companies with communications solutions since 2005 and they’ve now created a large company with more than 12 million users around the world. Throughout the years. 3CX has developed a name for itself for offering businesses reliable and high-quality VoIP services.

Their system has been created to be affordable so that small businesses can benefit from the professional-grade features that are on offer. These features can be used by employees to collaborate better on projects and improve the way that they stay connected. Moreover, customer service teams have been using 3CX’s features to improve the kind of support that they can provide for customers. 

Key Features

• Voicemail – Customer service teams have been using the voicemail feature to provide customers with an improved level of support. It’s great for times when the lines are busy or when the business is closed. Callers are given the option to leave a voicemail if they fail at getting through to anyone. This enables them to leave a message to let you know why they were ringing so that a member of staff can call them back as soon as possible. It’s a simple feature that can have a positive impression on customers.
• Conferences – Teams can use the conference feature to improve how they work together on large projects. If your business involves teams with multiple people who are working from different locations, they could make great use out of the conference feature as it’s an easy way to bring everyone together virtually. We also liked how conferences can be hosted through internet browsers which means that users aren’t required to have the 3CX app installed on the device that they’re using. This is ideal if businesses wanted to host conferences with vendors or other companies without them having to install any software.  
• Status controls – 3CX provides everyone with a user profile that they can configure to work in ways that work best for them. One of the features included with this is the status control settings. This allows employees to set statuses on their profiles that include whether they’re available, busy, or away. This can be useful for letting employees know whether their colleagues are available or not. It’s an easy function that can help teams work more productively as they can see who’s available and who isn’t. 
• Screen sharing – employees who are working on complex projects or who need to be able to show important documents to colleagues would find that screen sharing feature handy. It allows teams to share their screens which can be great for providing visual aid throughout projects. As a result, teams may be able to work more productively. Users have mentioned how this feature is easy to use.
• Call queues – The call queue feature is used by customer service teams as a way to organize callers into a priority list during times when the lines are busy. When people try to call your business and fail to get through during busy times, they can be entered into a virtual queue where they can wait until an employee is available for them. This gives callers an indication that their call is in the process of being answered. It also means that your customer service teams can feel less overwhelmed with incoming calls by having them automatically managed through call queues.
• File transfers – Teams that are working together on projects may find the file transfer feature useful. It allows them to send and receive files through 3CX’s unified system which they can then access at any time. This can be handy for times when teams need to quickly send files to continue working productively, regardless of where employees are located. 

Comparing with 3CX

Verdict

Both of these VoIP services offer superb features, integrations, and a high level of customer support options. 3CX’s main clients include small, medium, and large businesses, whereas Dialpad is mostly focused on small and medium companies. Therefore, if you were interested in expanding your business to a large scale, you may prefer the pricing options and features that Dialpad can offer.

Dialpad vs Google Voice

Google Voice offers a paid and free version of their services. The free version is mostly used by freelancers to improve their communications due to how it comes with limited features. Businesses often use the free version to try out Google Voice’s features to see if they think it would be a good match for their communications needs.

Larger companies would be better off using the paid version of Google Voice due to how it comes with a lot more features. The software interface is easy to use and ensures that teams can connect and customers easily.

GV offers a great range of collaboration tools that your teams can implement to work productively. Moreover, customer service teams can use Google Voice to provide customers with a professional and reliable experience that can improve their interaction with your business.

Key Features

• Scalability – One of the biggest reasons businesses choose to use Google Voice is because it provides them with a lot of flexibility when it comes to scaling their operations. Google Voice allows you to add lines and features to your packages at any time. This is good to know in case you have plans to expand your company in the future. You can save the hassle of struggling to increase the number of users and features on your plans and focus on expansion. 
• Redirecting calls – Businesses that have been struggling to manage lots of incoming call traffic have been using the call redirect feature to their advantage. This feature works by having incoming calls automatically redirected. Employees who are currently on a call or busy can redirect calls to available colleagues. This is a great way for teams to manage lots of calls while also ensuring that customers can be directed to a line that’s best for them. 
• Call restrictions – The call restriction feature is fantastic for helping businesses set restrictions for times that callers can get through. You can create an automated system that provides callers with information during hours when the business is closed. One of the ways companies use this feature is to give callers details about their opening hours. They can then call you back when you’re open for business. Users like how this system is simple to set up by using the dashboard that’s included with the software. 

Comparing with Google Voice

Verdict

Businesses that are looking to expand their operations to a large scale may find that Google Voice’s scalability aspect makes them a better choice compared to Dialpad. Google Voice is used by companies of all sizes and Dialpad’s clients include small and medium companies. 

They both provide an excellent set of features that companies can use to help teams communicate better with each other and customers. However, the level of support that Dialpad offers is better than Google Voice. This is something to think about if receiving support from your VoIP service provider is important for your company.

Businesses that have just made the move from traditional phone lines to a new VoIP system may find that they need to have a reliable form of support available. This is because it enables them to receive assistance during the setup process, as well as throughout their time using the service. Dialpad enables you to get in direct contact with a representative from the company who can walk you through the setup and help to fix any issues that you may be experiencing. 

Dialpad vs Cisco

Cisco provides companies with VoIP features that allow employees to improve how they communicate with each other and with customers. As a result, businesses have found that their employees can have an easier time collaborating on projects and staying in communication. 

Furthermore, you can improve the level of customer support by enabling your customer service teams to use the range of features that are included. This can help teams manage customers in a more professional manner which can leave them with a positive impression about your company. 

Cisco’s VoIP service is also unified which means that business owners can be more effective when it comes to managing their communications. This can provide you with a great opportunity to focus on the other areas of your business that need your attention. Users also like how Cisco’s interface is simple and easy to use.

Key Features

• App – Cisco’s app helps employees to have an easy time staying in communication with each other due to how it’s compatible with a wide variety of devices. This is excellent for helping teams who are using different devices to stay in contact with each other. Not to mention, employees who are traveling can use their mobile phones to communicate with customers and colleagues for improved productivity. 
• File transfer – Teams that are working on projects can make use out of the file transfer feature. It enables employees to send and receive files through Cisco’s unified system which can then be viewed and edited at any time. You may find that your teams can improve the way that they collaborate while using the file-sharing feature. 
• Conferences – The conference feature is a fantastic collaboration tool that brings employees together, regardless of where they’re located. This means that employees who are working remotely can attend important meetings with colleagues who may also be working remotely or from the office. We liked how the conferences are easy to set up by using Cisco’s simple interface.
• Voicemail – If people try to call your company when it’s closed or employees are unavailable, they can be automatically redirected to a voicemail system. This enables employees to have the opportunity to leave a message for employees to listen and respond to when they’re next available. Businesses have found this to be a simple feature that enables customer service teams to improve the kind of support that they can offer.

Comparing with Cisco

Verdict

Dialpad and Cisco include an excellent selection of VoIP features, integrations, and customer support options. Cisco’s VoIP services are used by businesses of all sizes, whereas Dialpad is mostly used by small and medium companies. Therefore, if you are interested in expanding your operations to a large scale, you may prefer what Cisco has to offer. If your business includes employees who use Linux devices, you’ll find that the compatibility available from Dialpad is more suited for your needs. 

Dialpad vs Phone.com

Phone.com’s VoIP services are used by businesses to improve the way that employees manage communications with colleagues and customers. Their software is unified and makes it easier for business owners to simplify all communications in one easy-to-access location. The range of available features is fantastic for allowing customer service departments to provide customers with an improved level of support. As a result, you can have better relations to retain existing customers and gain new ones.

Teams can also put the available VoIP features to good use by using them to collaborate better. The variety of collaboration tools that are included is excellent for enabling teams to be more effective at staying in touch with each other while working on projects. 

Key Features

• Voicemail – The voicemail function comes with an unlimited capacity which is fantastic for allowing customers to leave plenty of messages without the system running out of space. This is a useful feature for customer service teams as they can listen to messages left by customers and work on responding to them. Giving customers an easy system to leave a message when your business is closed or employees are unavailable can improve how they think of your company. We also liked how voicemails can be transcripted and sent directly to an email address. This allows employees to have written versions of voicemails that they can refer to at any time.
• Local & toll-free numbers – Having toll-free numbers available is excellent for businesses that are looking to keep their costs low. It enables your business to save money by not having to pay toll charges. The local numbers feature is also great for allowing you to have better odds of reaching new customers that are in the area. When people see that they’re being called by a local number, they may feel more inclined to answer. 
• Extensions – Phone.com offers extensions which means that calls can be redirected to a separate number while you’re still on the phone. This is a helpful feature for customer service teams as it allows them to redirect incoming calls to colleagues who are available and can attend to customers. 
• Support – The level of support that Phone.com offers is impressive. One of the main elements of the service that users have been liking is the 24/7 support. This is great for companies that have just made the move from traditional phone lines to a new VoIP system. If they’re feeling unsure about the new system or want support, it can provide peace of mind in knowing that a representative from Dialpad is available at any time of the day or night to help. 
• File sharing – The file-sharing feature is super for helping teams to collaborate. It enables employees to send and receive files with each other via Phone.com’s unified network. As a result, the files can be easily seen and accessed at any time. Employees who are working from different locations can use the file-sharing feature to improve how they work together.
• Music on hold – Your customer support ratings can be improved with the help of the music on hold feature that Phone.com offers. It works by providing callers with music during times when they may have to be put on hold. It’s a small feature that can go a long way to giving customers the impression that you’re a professional company.
• Call screening – The call screening feature works by providing you with a screen with information about who’s calling. This can be a great tool for employees to use when it comes to deciding which calls need to take priority and which ones can wait. 

Comparing with Phone.com

Verdict

Phone.com is primarily used by small companies and freelancers due to its affordable pricing plans. Freelancers and small businesses can give customers the impression that they’re operating like a larger company by using the available VoIP features. 

Dialpad’s main clients include small and medium companies. Therefore, if you were looking to grow your business to medium size, you may find that Dialpad is more suited for your scalability needs. 

Dialpad vs ShoreTel

ShoreTel helps companies improve and simplify their communications by offering a wide range of VoIP features. Teams can use these features to collaborate better on projects together and customer service departments can utilize the features to provide customers with a more helpful experience.

Users have been liking how ShoreTel allows you to have all of your communications ready to access in one location. Business owners can be effective at managing communications in a simplified way that can free them up to focus on other important aspects of their company. 

This system is cloud-based which means that you don’t need to install any physical hardware. You can simply download the software and your employees can start using it across mobile devices and desktops. 

Key Features

• Call routing – The call routing feature is handy for allowing customer service departments to provide callers with options when they first ring the company. These options can include questions about the reason why people are calling along with which numbers that they can press on their Dialpad to be put through to the most relevant department. This helps callers be put through to the right department from the start. It also means that customer service teams can work more productively to help customers, rather than having to redirect them to another department. 
• Queue management – ShoreTel’s queue management feature helps customer service teams to have an easier time when it comes to managing large volumes of incoming calls. If customers are trying to call when the lies are especially busy, they can be automatically directed to a virtual queue. They can then be notified about their place in the queue to give them an indication of how long the wait times could be. This helps employees to have a systematic approach to answering calls when the lines are busy. It can also provide customers with a better impression of how your business operates.
• Conferences – Users have been liking how the setup process involved with the conferences is simple. This means that you can have conferences set up quickly and easily with multiple people in attendance. This is a fantastic collaboration tool that helps teams that include members who are working from different locations to stay connected and work productively on projects. 
• Messenger – Employees who are using different desktops and mobile devices can all download ShoreTel’s software and stay connected through the unified system. This is great for allowing employees who are working from home to continue working with colleagues who are in the office. Furthermore, employees who are traveling can stay in touch with their team by using their mobile devices. Being able to send and receive messages through a unified system also allows teams to create groups with members so that they can all see incoming messages that are relevant to what they’re working on.

Comparing with ShoreTel

Verdict

ShoreTel is used by small, medium, and large companies. Dialpad, on the other hand, is mostly used by small and medium businesses. Therefore, if you’re interested in growing your business to a large scale, the prices and features available from ShoreTel may suit your needs better. However, the integrations that Dialpad offers are more popular compared to ShoreTel. This is something worth considering if you’re hoping to incorporate a VoIP system that can be smoothly integrated with programs that your employees are already familiar with. 

Dialpad vs Jive

Jive helps businesses unify their communications and has them available and easy to access in one place. This allows businesses to easily manage all of their communications in a more organized manner. Jive includes a superb variety of VoIP features that your employees can use to improve communications between themselves, and with customers.

Customer service teams have been using this software to be more effective at providing customers with a more professional level of support. Teams can also use the available features to improve the way that they communicate and collaborate. 

The flexibility that’s included with Jive’s VoIP system is ideal for businesses that are looking to use a service that can grow with them. You can have an easy time when it comes to adding new features and users to Jive’s packages. 

Key Features

• Auto-attendant – This system provides customers with information when they call your company that can include a series of prompts about why they’re calling. Callers can click the relevant departments on their Dialpad to be automatically directed to the department that’s best for why they’re calling. This helps customers to be put through to the correct department more efficiently which can improve their experience while calling your company. It also means that customer service teams can work productively to spend less time transferring calls and more time helping customers.
• Call routing – Customized call schedules can be set up using the call routing feature. One of the ways that you can use this feature is to have callers directed to an out-of-office number or voicemail system during busy times or when the business is closed. This enables callers to either leave a voicemail or get through to someone who’s working for your out-of-office line department. Businesses have found that this feature is effective at helping them to retain existing customers and gain new ones. 
• Conferences – Teams have been making great use out of the conference feature as it allows them to come together and collaborate on projects, regardless of where employees are located. This feature allows employees who are working from home to be present for important meetings with colleagues who may also be working from home or the office. A video feature is included with Jive’s conference system which can be a preferred way for teams to work together in a way that feels more natural. 
• Messenger – Employees can use the messenger feature across a range of devices. This means that they’re free to use their desktops and mobile devices to stay in touch with each other. Companies have found that this can be a quick and effective way for teams to communicate. Employees who are traveling can access the messenger on their mobile device to send or receive important messages from colleagues who are working from the office or home. 
• Screen sharing – The screen sharing feature is excellent for helping teams to collaborate more effectively on projects. When employees can share their screens, it can make it easier for them to explain certain processes or provide something visual so that they can help their colleagues understand certain elements of a project better. We liked how this feature is easy to use and can have a big impact on bringing together teams that include members who are working from different places. 

Comparing with Jive

Verdict

Jive and Dialpad offer an excellent selection of VoIP services with plenty of customer support options included. The available integrations are also popular among many companies which can make the integration process easier. However, if you’re interested in expanding your operations to a large scale, you may be interested in using Jive due to how their services are used by companies of all sizes. 

Dialpad vs Ooma Office

Ooma Office includes a great set of features that businesses have been using to improve the way that their teams collaborate and how their employees interact with customers. Teams can use the variety of collaboration tools that are included to work more productively on projects. This system can bring teams together to work smoothly, regardless of where individuals are located.

Customer service teams can put Ooma’s VoIP features to good use too by utilizing them to provide customers with an improved level of support. This can help your business boost its ratings among customers which can lead to gaining more customers over time. This VoIP system is unified and cloud-based which means that you can access and manage all of your communications in one location. There’s no need to have physical hardware installed. You can simply download the software and enable your employees to start using it across their various devices. 

Key Features

• Virtual receptionist – Customer service departments have been using this feature to give customers a better experience while calling the company. It works by enabling teams to create customized messages that can be left for customers during times when they can’t get through or when your business is closed. Customers can listen to these greetings to find out when the business is next going to be open so that they know when to call back. We liked how these greetings can be customized through Ooma’s dashboard as it allows you to configure specific messages to be activated during certain hours. 
• Conferences – We liked how the available conference feature comes with a video function. This can help teams feel like they’re collaborating on projects in a way that feels more natural. Teams that include multiple people who are working from different locations can make great use out of this feature as it can bring everyone together to continue working productively on projects. Users have been liking how setting up conferences is a simple process and how it can be used through Google Chrome. This integration means that people aren’t required to have the software downloaded on their devices to attend conferences. 
• Screen sharing – The screen sharing feature is a collaborative tool that enables employees to share their screens while working on projects. This can be a helpful way for teams to show others what they’re working on and to walk them through processes while providing visual aid. You can have multiple screens being shared at the same time which makes this feature ideal for helping teams that include several people to work together. 
• Call recording – Ooma’s call recording function is great for providing new employees with a form of training. They can listen to old calls and learn how your business manages customers. Employees can also listen to their own conversations with customers to figure out areas that may need improving. When your employees can listen back to real conversations with customers, it can provide them with an easy model to follow to improve the level of services that are offered to your customers. The call recording tool is simple to set up and employees can access recordings any time they want through Ooma’s unified software. 

Comparing with Ooma Office

Verdict

Ooma Office is used by businesses of all sizes which makes them an ideal choice to consider if you’re planning to expand your business. They offer a great range of integrations that could prove to be useful in helping your employees learn how to use the new software. Dialpad also includes a great set of integrations and features that businesses can find useful. However, their services are targeted towards small and medium companies.

Dialpad vs Grasshopper

Grasshopper provides businesses with VoIP software that helps them to unify and simplify their communications. Their software allows you to see and manage all communications in one area that’s easy to access. They include a variety of VoIP features that customer service teams and departments can use to improve communications.

Customer service teams can use the available features to provide customers with an improved level of support. The features make it easier for them to be there to provide professional assistance. Teams can also use these features to become more effective at communicating with each other. The features enable them to stay connected through one system that’s easy to use. 

We liked how Grasshopper can be used with a selection of devices as it means that employees who are using different devices can easily stay in touch with colleagues and customers. 

Key Features

• Confereces – The set of collaboration tools that Grasshopper offers is excellent for helping your teams work more productively. Teams can use the conference feature to host meetings where multiple people can attend at one. This is great for ensuring that employees who are working from different locations can easily come together and work on projects, no matter where they’re located. 
• App – Grasshopper’s app is available across a range of devices which means that your employees who are using different devices can have an easy time staying in touch with each other. This also means that employees can have more freedom when it comes to traveling and still being available for work messages or calls due to how they’re connected through Grasshopper’s system.
• Music on hold – The music on hold feature is a simple but effective tool that can provide your customers with a better experience. If your lines are busy and callers need to be put on hold, they can be provided with music while they wait. This can give them a positive impression of your business and that you manage customers professionally. 
• Call forwarding – This feature enables companies to have calls being made to business lines forwarded to different lines. As a result, employees can have incoming work calls automatically forwarded to their mobile devices. Teams can use this feature to ensure that they don’t miss any important calls from clients or customers. Customer service teams can be more available to provide professional and reliable support for customers by using this feature. Teams can also have calls being made to them forwarded to colleagues who are available to take customer calls. 
• Voicemail – The voicemail system is an excellent feature that helps customer service teams to provide callers with an alternative option for communication if they fail at getting through to a member of staff. Giving them the option to leave a voicemail can help customers feel like they’ve been heard and that your company will contact them. It’s a simple feature that means customers can let employees know why they’re ringing so that they can assist them to the best of their abilities with the information given. 

Comparing with Grasshopper

Verdict

Grasshopper’s services are used by small and medium businesses, as well as freelancers. Dialpad’s clients include small and medium companies which makes both of them choices worth considering if you have a small or medium sized business. However, the integrations the Dialpad offer are more commonly used among businesses which could make the integration process easier. Furthermore, Dialpad provides training which is a feature that Grasshopper lacks. 

Dialpad vs Vonage Business

Vonage Business is an established VoIP company that provides communications solutions for businesses. Their system is cloud-based and allows you to install and start using their software across a variety of devices throughout your business. Small and medium companies make up the majority of Vonage Business’ clients due to the types of pricing plans and features that are available.

Customer service departments can use these features to provide customers with a professional form of support. Teams can also put the available features to good use by incorporating them with their communications between each other. As a result, customer service teams can be more effective at improving their support skills and teams can improve how they collaborate. 

Key Features

• Image sharing – Vonage’s image sharing feature enables employees to add images with their messages through the available app. This is excellent for helping teams to collaborate more effectively on projects as it can be easier to show images to help explain certain processes. 
• Conferences – We liked how the conference feature is easy to set up and allows for multiple people to attend simultaneously. Teams that include members who are working from different locations can use the conference feature to come together and work productively on large projects. This provides businesses with a great level of flexibility when it comes to having employees who are working remotely or from the office.
• Toll-free numbers – Toll-free numbers are great for keeping your costs down. It means that you can receive and make calls without being charged any extra fees. Small businesses have been appreciating this feature. 
• Call recording – The call recording feature is excellent for allowing new employees to listen to calls from colleagues to learn how they manage customers. It’s an easy-to-use feature that provides training for new members of staff. Employees can also listen to their calls with customers in case they missed important details. The call recordings are all available through Vonage’s unified system which makes it simple to access them.
• Call queues – Callers can be put into virtual call queues during times when the lines are especially busy. Instead of people not being able to get through, they can be automatically entered into a call queue where they’re given details about their place in the line, as well as estimated wait time. This feature can give callers a positive impression of your company due to how it’s professionally managing callers. Customer service teams can also use the call queues to work through each caller one by one in a way that’s more organized and easy to manage. 
• Portal – Vonage Business includes a portal with their system which is great for allowing business owners to track and manage all of their communications in one place. Users have been liking how they can use the portal to add extensions to their package which is great for times when you’re adding new users. Navigating through the portal is easy so that you can focus on using it to improve your communications quickly and effectively. 
• WiFi Calling – Employees can use the WiFi calling feature while using their mobile devices. This works by enabling them to make and receive calls through a WiFi connection, rather than having to use up their personal data allowance. Therefore, teams who are communicating via their mobile devices at work can connect to the company’s WiFi to prevent their mobile data from being used. 

Comparing with Vonage Business

Verdict

Small and medium companies use Dialpad and Vonage Business due to how they offer affordable prices and a great range of features. The integrations that both VoIP services offer are also popular and your employees may find that they’re more comfortable implementing new software with applications that they already know.

However, Vonage Business doesn’t offer any training. This is something that’s available when using Dialpad and it’s something worth considering if you were hoping to provide your employees with an additional resource that they could use to feel more confident with using the new system.

How Long Is The Set-Up Process?

You can use Dialpad’s web portal to have their software installed right away. This is a more convenient way to have a new communications system installed as it means that you don’t have to wait for physical hardware to arrive. You can also save on the costs of hiring experts to come and install hardware. 

This is great for ensuring that you can minimize deployment plans so that you can make a swift switch from your previous phone system to Dialpad’s software.

Can You Keep Your Existing Number While Using Dialpad?

Dialpad allows you to keep your existing number while using their system. This is a number porting feature which means that you can simply bring your previous number to Dialpad’s system and use it along with their software. 

Dialpad does include a temporary number for each user when you first install their software. These numbers are based on your local area code and are handy for allowing users to start making and receiving calls instantly while the number porting process happens. 

What Are The Network Requirements While Using Dialpad?

The voice connectivity and quality will depend on the kind of network, ports, and firewalls that your company includes. You can contact Dialpad directly to ask them questions about how your current network is set up to see if they think that you’ll have a strong enough connection to get the most out of voice quality while using their system. 

Our Conclusion to the Top Dialpad Competitors & Alternatives

So, that concludes our post about what Dialpad has to offer. Their VoIP software is used by small and medium companies due to how they offer affordable prices for features that can help simplify and manage communications. 

Be sure to consider the main features that Dialpad’s competitors have to offer as well. You may find that the features, integrations, or pricing plans from one of their competitors suit the needs of your business better. Hopefully, the details found throughout our post have been useful in helping you to decide whether Dialpad or one of its competitors is the best choice for your company’s communication needs. 

A free VoIP consultation is available via our website. You may find this additional guidance useful when it comes to feeling more assured about which VoIP provider to choose.