VoIP services help companies improve their communications and can make it easier for you to manage it all in one place. Choosing the VoIP system that’s right for your business can be tricky since there are so many options available and different factors to consider. 

This post compares Line2 and Avaya so that you can be left with a better understanding of which one would be best for your company. Below, you can learn more about the main features, pricing plans, and customer support options that both of these top business phone services have to offer. 

Our Comparison of Avaya vs Line2 

Line2 Overview

Line2’s VoIP features help employees communicate more conveniently with colleagues and customers. As a result, companies have found that productivity has risen and their customer service reputation has improved. You can use this software to be more effective at managing communications across all aspects of your business. 

Avaya Overview

Companies use Avaya to unify all of their communications and have easy access to important information whenever they need it. Their features allow teams to collaborate better on projects while also being able to provide customers with a more professional and helpful service. 

Line2 Main Features

  • Voicemail
  • Call monitoring
  • Fax management
  • Call routing
  • Call transfer
  • Messenger 

Line2 can be used with Apple and Android mobile devices, along with desktops. This allows your employees to easily stay in touch with each other for improved collaboration, no matter whether they’re working from home or in the office. They’re also able to provide customers with a more reliable experience by being able to use different devices that have Line2’s software installed. 

This VoIP service integrates with Blissfully which could be useful for companies that use this application. However, the lack of integration options is something that some companies have been disappointed with. If you were interested in using a VoIP service that integrates well with the existing apps that your company uses, Line2 may be a let down. 


Avaya Main Features 

  • Queue management
  • Call reporting 
  • Call routing 
  • Call transfer
  • Call center management 
  • Real-time monitoring
  • Messenger
  • Customer history 
  • Resource management
  • Automatic call distribution 

Avaya’s software is compatible with desktops as well as Apple and Android mobile devices. This makes it easy for teams to stay in communication with each other for collaborating on projects, regardless of where they’re located. Your customer service department can also become a more reliable form of support for your customers as they’re able to access important customer information on any of their devices. 

We liked how Avaya has a variety of 29 integrations with some of the main ones including Vocalcom, ZohoCRM, Cherwell, and CallTools. Companies that use the compatible applications may find that their employees have an easier time learning the new VoIP features as they integrate easily with apps that they’re confident with using. 

Calling Plans & Pricing


Line2 offers three pricing plans that include the following:

  • Standard – $9.95 per user per month (billed monthly) or $8.30 per user per month (billed annually). 
  • Pro – $14.95 per user per month (billed monthly) or $12.45 per user per month (billed annually). 
  • Elite – $19.95 per user per month (billed monthly) or $16.63 per user per month (billed annually). 


You can contact Avaya to receive a quote for using their services. They’ll require some information about the number of users you’d like to have on the system as well as the kinds of VoIP features to be included before providing you with a quote. 


Customer Support 


Line2’s customer support options include an online live chat system and a phone line. As a result, you can get in touch with representatives from the company who can help you directly with any issues that you may be having.

This is especially beneficial for companies that have recently made the move from traditional phone systems to VoIP systems. Having experts available to walk you through the new features and setup process can help you feel more confident about using the software. 


Avaya provides its users with an online live chat system, phone line, online forum, and video tutorials. Therefore, you can speak directly with someone from the company to receive assistance when you need it.

The online forum and video tutorials are superb additional resources that your employees can use to bring themselves up to speed with how to use the new VoIP features. This is a great benefit as your employees can become more assured about how to properly utilize the new VoIP features to improve your company’s communications.

Is There Any Free Trial Period Available?

Line2 and Avaya don’t offer a free trial period. This may be a downside for companies that were hoping to have an opportunity to try out the VoIP features to see if they match their requirements before committing to paying for the service. 

What Kinds of Businesses Use Line2 & Avaya?

Line2’s primary clients include small companies. Avaya, on the other hand, is used by medium businesses and large enterprises.

How Can You Pay For Line2 & Avaya VoIP services?

You can pay for Line2 and Avaya VoIP software through a subscription service. 

Verdict of Line2 vs Avaya 

Line2 and Avaya both have a great range of VoIP features, however, they are targeted towards different clients. Avaya is primarily used by medium and large companies and Line2 is mostly used by small companies. 

Companies that are looking to expand their operations may prefer the number of integrations that are available with Avaya compared to Line2. There’s also more support in the form of forums and training that could be useful for businesses that have lots of employees. 

We hope that this post has provided you with some insight into what these VoIP companies have to offer so that you can make a more informed decision about using Line2 or Avaya. 

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