Jive and Ooma are popular VoIP service providers that many companies have been using to update and improve their communications. Finding the right VoIP service provider for your business can boost productivity among your employees, while also enabling them to improve your customer service ratings.
This post covers the main features, customer support, and pricing plans that Ooma and Jive offer so that you can have an easier time deciding on the one that would benefit your business the most.
Our Comparison of Ooma Business vs Jive Communications
Jive Communications Overview
Jive’s VoIP services involved a centralized system that can make it much easier to implement into your company’s communications. Their tiered pricing plans also make it easy for large companies to keep their costs low when you have lots of employees. Users also mention how the Jive system, as a whole, is simple to use which ensures that you and your employees can start using it with less hassle.
Ooma Business Overview
Ooma Office is a more ideal choice for freelancers, as well as small and medium companies due to how their VoIP features come at an affordable price that doesn’t require you to sign up to contracts. In addition to this, their system is simple to use which makes it easier to integrate into your company’s existing communications.
Jive Communications Main Features
- Call recording
- Call routing
- Call logging
- Call management
- Virtual call center
- Web conferences
- Mobile app
There are several integrations available when using Jive that many businesses use on a regular basis. Jive can be used with Zoho Desk, Salesforce Sales Cloud, Microsoft Azure, G Suite, Legwork, Zoho CRM, and ITBoost. Being able to use Jive with this many apps can make the integration process much smoother.
In addition to this, you can use Jive across a range of devices that include Mac and Windows desktops, as well as Android and Apple devices. As a result, your employees are able to have an easy time communicating with each other and customers from various devices while being on the move. This can be a great benefit for improving your customer service as well as the way that your business handles internal communications.
Ooma Office Main Features
- Call list management
- Call management
- Call monitoring
- Call routing
- Virtual call center
- Virtual extensions available
- Directory of employees
Ooma’s VoIP service can be used with Windows, Macs, and Linux desktops which ensures that your employees can easily use the software on various desktops. In addition to this, Omma works with Android and Apple devices. Therefore, employees are able to conveniently stay in contact with other employees as well as customers, no matter where they are.
There are also some excellent integrations available from Ooma that businesses can make use of regularly. Ooma can be used with Zendesk, Salesforce, Google G Suite, Office 365, and MS Dynamics. If your company uses these apps daily, you’ll find that the integration process of Ooma into your communications will be even easier.
Calling Plans & Pricing
Jive offer 5 pricing plans that include the following:
- Plan 1 – $29.95 per device for 1-4 users
- Plan 2 – $25.95 per device for 5-9 users
- Plan 3 – $23.95 per device for 10-24 users
- Plan 4 – $21.95 per device for 25-49 users
- Plan 5 – $19.95 per device for 50-100 users
This pricing plan can work well for large organizations due to how the cost is reduced when you have more user.
Ooma offers their VoIP services at the price of $19.95 every month per user. You’re able to have the freedom to add and remove users as you please which enables you to be flexible as your business expands. However, you also need to pay a fee of $99.99 in order to have the Ooma Business system set up on your desktops.
There’s no contract that you must sign to use Ooma. Instead, you can just pay for the service every month. Not to mention, there’s a money back guarantee available too. As a result, businesses don’t feel the pressure to continue paying for the service if they’re not happy with it. You can try out the VoIP features on offer from Ooma and see if it’s the right match for you or not with no strings.
Jive has an email address and phone number that you can use to get in contact with them for help. They also have a ticketing system that can help you receive help online.
Ooma Business provides customers with support that’s available with good variety of options. This includes online tools and forums that you can use to try and find the answers to any issues yourself. They also have a phone line that’s up from 5 AM to 6 PM everyday which is ideal for times where you may need to get in direct contact with a customer support member.
You can also use the live chat feature that’s up and running 24/7. This is handy for when you’re experiencing problems and want to receive help, no matter what time of the day or night it is.
Jive’s VoIP service is available in a range of languages that includes English, German, French, Portuguese, and Spanish. Ooma, on the other hand, only offer their VoIP services in English.
Does Ooma or Jive Offer Quotes?
You can receive a quote from Ooma if you enquire about a more specific package deal. Jive have quotes available for larger organizations who want to have more than 100 people using their VoIP services.
Are There Any Large Companies Already Using these Phone Services?
Some of the biggest clients for Ooma include Traction On Demand, Slack, and Marcel Hudson. The most notable organizations that use Jive’s VoIP service include Panasonic, Lucidsoftware, and Ford.
Related Ooma Comparisons
Vonage Business vs Ooma Office
Related Jive Comparisons
Jive vs Google Voice for Business
Verdict of Jive Communications vs Ooma Office
So, that concludes our post on what VoIP features are on offer from Jive and Ooma Office. Jive is the better choice for larger organizations because of their tiered pricing plan and how it can help to reduce costs. Freelancers, or small and medium sized businesses may want to consider using Ooma due to how there are no contracts, meaning that you can pay for the service monthly and cancel whenever you like.
Hopefully, the details found throughout our post have helped you to feel more assured about which VoIP service provider is best for your business.