If you’ve been looking into the business VoIP services that are offered by Nextiva or Dialpad, you may want to check out this provider comparison to make your decision-making process a lot easier. 

The post below includes details surrounding the main features, pricing plans, and customer support that both of these VoIP service providers have to offer. As a result, you can save yourself some time comparing these two services as we’ve taken care of that for you. 

Simply read through the various sections to get a better understanding of what both VoIP providers can offer your business. By the end, you’ll be feeling more assured about the service provider that’s right for you.

Our Comparison of Dialpad vs. Nextiva Office

Nextiva Overview

Nextiva provides businesses with cloud-based solutions to businesses that help them to unify their communications. It works like a PBX system, except that it operates online virtually via the internet. It’s a service that businesses of all sizes can make use of with low startup costs. They also have different pricing plans to make sure businesses are provided with more options so that they can select the one that’s best for them. 

Dialpad Overview

Dialpad is an application that’s web-based and enables you to improve the communications in your business by having them all unified. You can use Dialpads services to have communications between other businesses, clients, and employees available with one easy to use service. The unified communications features that are available can be scaled as well which makes it a good option for businesses that are projecting growth. 


Nextiva Main Features 

  • Plug-ins
  • Instant conference calling
  • HD voice quality 
  • Unlimited calling and faxing 
  • Receptionist 
  • Mobile communications
  • Auto-attendant 
  • Numbers are portable 
  • Instant messaging 
  • Call queues 
  • Voicemail to email 

Nextiva’s services can work with a variety of CRM-based platforms. If you have Windows devices, the Nextiva VoIP services are compatible with Outlook programs. Only Android devices, iPads, and iPhones can be used with Nextiva’s communications solutions. 

Dialpad Main Features 

  • Call recording
  • Fax
  • 3-way calls
  • Group messages available
  • Call monitoring
  • Reports for inbound calls 
  • Visual voicemail 
  • HD video chats
  • Voice recognition software
  • Calls can be made simultaneously 

Dialpad has more integration options available compared to Nextiva. Their services are compatible with Salesforce, Google G-Suite, and Microsoft Office 365. You can also use Dialpads VoIP software on Android, Apple, and Windows devices which makes it more versatile. 

Nextiva Pricing Plans

Nextiva offers a range of different pricing plans including Office Pro, Office Pro Plus, and Office Enterprise. 

Office Pro is their cheapest pricing plan which you can use for a monthly fee of $19.95 every month. This plan allows you to use the following features:

  • Unlimited calls
  • Music on hold
  • Unlimited faxing 
  • Toll-free number
  • Free local number
  • Call management system
  • Voicemail to email  

So, there are quite a few features that businesses can make great use out of with their most affordable pricing plan. Their Office Pro Plus is an upgraded version of their cheapest plan that you can use for $22.95 per month. It comes with all the features available with the Office Pro, but you’re also able to make use out of the Nextiva mobile app and conference bridge features.

Their most expensive pricing plan is Office Enterprise which costs $29.95 per month. It enables you to use all of the features available with the Office Pro and Office Pro Plus, as well as additional features that include silent call barging, attendant console, and a team presence. 


Dialpad Pricing Plans

Dialpad also offers businesses a variety of pricing plans to choose from. They include standard, Pro, and Enterprise. Dialpad’s standard package is $15 per month for each user if you pay annually or $20 per user if you pay monthly. 

The features available with the standard plan include the following:

  • Call forwarding
  • Simultaneous ringing
  • Virtual receptionist 
  • Compatibility Office 365, G Suite, and LinkedIn 
  • Unlimited texts and calls in Canada and the US 
  • 3-way calling
  • Call forwarding
  • Video calls
  • Do not disturb features
  • Call recording 
  • Toll-free numbers
  • Auto-attendant 
  • Music available
  • Custom greetings
  • Apps for iOS and Android 
  • Data available 

Dialpad’s Pro package costs $25 per month for each user and is billed annually. It includes all the features available with the standard package, along with the additional features:

  • Integration with Salesforce
  • Can be used in up to 10 offices
  • Up to 25 different departments can use the VoIP services
  • Offices internationally can benefit from unified communications
  • Voicemail transcriptions available
  • Automatic recording 
  • Call queues 

The Enterprise pricing plan is Dialpad’s most expensive plan that costs $35 per month for each user and is billed annually. This package included the features of the standard and Pro packages along with extra features that include the following:

  • Communications to unlimited offices
  • Unlimited departments can use the VoIP services
  • Admin API included
  • Account management 
  • Extension dialing
  • Range of SIP phones are compatible 

Customer Support

One of the biggest aspects of VoIP services to consider, aside from the features available, is the quality of customer service that they offer. This is because implementing new VoIP services into your business can be a big change and being able to rely on a customer service team can be very helpful if there are features that aren’t functioning properly or that you’re struggling to use. 


Nextiva can be contacted via email or a phone number. There’s a live support system available that allows you to send a message on the company’s website for a member of the customer service team to reply to. Furthermore, you can make use of the ticketing system that’s available for support. 


You can easily contact Dialpad through their phone number, email, or live chat service that’s available on their website. They also have a ticketing system that can be simple to use. 

Is there any training available from Dialpad or Nextiva?

Training isn’t offered by Nextiva which can be a big downside for some companies. This is especially the case if you’ve transitioned from traditional phone systems to VoIP communications as it works very differently. 

On the other hand, Dialpad does offer training which some businesses may appreciate if they aren’t feeling too confident about how to use all of the new features. Having training can streamline the process of implementing VoIP services into the way that you do business daily. 

What are the data policies of Nextiva and Dialpad?

Nextiva has a policy that means any data from your business is retained if you decide to cancel the service. However, Dialpad’s privacy policy ensures that the data that has been collected from your business isn’t retained if the service is canceled. 

Who are Nextiva and Dialpad’s biggest clients? 

Some of Nextiva’s most prominent clients include Target, Nissan, Burger King, Delta, Acura, and IBM. Dialpad’s VoIP services are used by Post Mates, Motorola Solutions, and Eventbrite. 

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Dialpad is the more expensive option but they provide you with more features, integrations, and the ability to scale your business easily by adding new employees to the plan. The wide range of integrations, compatibility with different devices, and the ability to have unified communications between different offices across the US, Canada, and even worldwide, it may be a better choice for companies interested in expanding their reach further. 

Nextiva can also be a great option for small, medium, and large businesses but it lacks the variety of integrations and compatibility features with different devices compared to Dialpad. Having said that, some businesses may only want a limited number of integrations that they can make use of while being able to save on monthly expenses. 

Both of the services available from Nextiva or Dialpad can be an excellent way for businesses to have their communications unified to run their companies more smoothly every day. Hopefully, you can use the information found in this post to make the right decision on which VoIP service provider is best suited for your business. 

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