Mitel and Google Voice are both superb VoIP services that many businesses use for improving their communications and saving money. To learn more about the main features, customer support options, and pricing plans that Mitel and GV have to offer, check out our comparison post below. You’ll be feeling more confident about which one of these VoIP service providers is right for improving your company’s communications.

Our Comparison of Google Voice for Business vs Mitel 


Mitel Overview

Mitel comes with variety of VoIP features that businesses can use to help employees have an easier time communicating with clients and other team members. Their system is unified which enables companies to simplify the way that they manage their inbound and outbound communications so that employees can collaborate with each other from any location, while also dealing with customers in a more reliable fashion.


Google Voice Overview

Google Voice for Business, or GSuite Phone as it’s commonly referred to as, comes with excellent VoIP features that companies can use to improve their communications. Employees can use the centralized VoIP system to stay in contact with customers and other employees conveniently for improved customer service and collaborations.


Mitel Main Features

  • Call center management
  • Call recording
  • CRM integration
  • Call list management
  • Call reporting
  • Call transfer
  • Messenger
  • Call routing
  • Call scripts available
  • Communication management
  • Contact history

You can use Mitel with 4 applications that include InGenius, Tigerpaw, AuguTech, and WebRezPro. These aren’t some of the most popular applications that many businesses use, however, if you already use these programs, you may find that the integration process is easier. This is because employees who are familiar with how to use these applications may find it simpler to integrate Mitel with them.

Desktops and Apple devices can be used with Mitel which means that people in the office can stay in contact with employees who are out and about who have Apple devices. This also means that employees can stay in touch with clients while they’re traveling. However, Android users may find that it’s more difficult to use Mitel’s software on their devices.


Google Phones Main Features 


  • Do not disturb
  • SMS to email
  • Block callers
  • Customized greetings
  • Number porting
  • International calling
  • Voicemail transcripts

Google Voice for Business is compatible with a variety of applications that include Google Meet, Google Hangouts, G-Suite, Google Drive, Google Sheets, Gmail, VictorOps, TickTick, and more. Many businesses use these applications daily which can make it much simpler to integrate Google’s phone service into your company as employees have a degree of familiarity with these programs.

You can use Android/Apple devices and desktops with Google GSuite which makes it easier for employees who are out and about and those who are in the office to stay in contact with each other. This can result in improved productivity as team members can attend important meetings and collaborate more easily through Google’s unified system. Employees are also able to have better communication with clients through the easy to use VoIP system.


Calling Plans & Pricing

Mitel

You can contact Mitel directly to receive prices on their system by letting them know the kinds of VoIP features that you’d like to be included, as well as the number of users you want to have on the system. Mitel can then give you a quote based on the details that you provide them with.

Google Voice

Google has a personal account that can be used for free when making calls in the U.S. or Canada. However, this only include one line and limited VoIP features which makes it more ideal for freelancers who are looking to keep their prices low. Google Voice’s Business plan is best for most companies and it’s available at the following prices:

  • Starter: $10 per month per user – up to 10 lines
  • Standard: $20 per month per user – unlimited lines
  • Premier: $30 per month per user – unlimited lines with free international calling

Customer Support

Mitel

You can contact Mitel through a phone number and online chat feature which is excellent for enabling businesses to speak directly with an expert from the company. This can provide you with more assurance in knowing that you’re able to speak with a representative from the company to get the right help that you need to any queries or problems that you may have.

Google Voice

Googles’ Workspace Cloud Phone service comes with a fantastic range of customer support options that include video tutorials, an online forum, and 24/7 support through a phone number and online chat. Therefore, you can expect to receive excellent support directly from an expert from Google when it comes to dealing with more complex issues.

Employees can also take advantage of the online forum and video tutorials to bring themselves up to speed with how to use the new VoIP system. This is great for speeding up the integration process as they can easily search up how to use certain features independently.


Can You Use Mitel With a Free Trial?

Yes, Mitel offers their users a free trial period which can be excellent for enabling you to test out their VoIP features for free to see if it’s the right service for you.


What Languages Does Mitel & Google Phone Support?

Mitel supports a great variety of 22 languages that include English, Portuguese, Arabic, Swedish, German, Chinese, Hebrew, French, and more. However, Google currently only supports English.


Are Mitel & Google Voice Subscription Based Services?

Yes, both Mitel and Google Phone offer their VoIP features based on a subscription plan.


Related Mitel Comparisons


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Related Google Voice for Business Comparisons

Jive vs Google Business Phone

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RingCentral vs G-Suite Google Voice Workspace

Line2 vs Google Workspace Phone

Grasshopper vs Google Phone for Businesses

Google Business Phone Service vs Nextiva

Ooma vs Google Business


Verdict Google Voice vs Mitel 

Mitel and Google Voice are both used by small, medium, and large companies. However, freelancers and smaller companies may prefer using Google due to how their pricing plans can be more affordable for fewer employees.

Hopefully, the details found throughout our post have proven to be useful in helping you to have an easier time deciding on whether Mitel or Google Voice is the best option for improving your company’s communications.