Are you having a hard time deciding whether Nextiva or 8×8 would be the best phone service for your business?

They are both high-quality VoIP service providers that offer a range of benefits, while also having their individual drawbacks. In this post, we’re going to outline some of the main features that both companies have to offer, as well as their plans, pricing, customer service, and ultimately, which one may be the best choice for your business.

Nextiva or 8×8: Which is better?8x8 vs NextivaNextiva Overview

Nextiva offer a solution to communications for small and midsize businesses. They have a cloud-based system that is simple to have up and running to ensure that it can be easily implemented into your business.

We liked how you’re able to have complete control over the system at anytime of the day or night, from everywhere. This is a result of their app that can be used on mobiles and desktops.

  • You’re able to add a Call Now feature to any of your webpages by using a simple snippet of a html link.  
  • With the Nextiva Anywhere feature, you can connect another phone to receive calls at the same time as your office phone. This ensures that you won’t be missing important calls.
  • The conference bridge system is great for hosting a call with a maximum of 9 people which is a fantastic collaborative tool.  
  • Nextiva has an excellent reputation for their customer support team. This includes phone lines, live chat, and emails.  

8×8 Overview

8×8 also offers a great cloud-based solution to communications that’s easy to set up without disrupting your business. We liked how you’re able to manage all your VoIP settings from any compatible device.

Not to mention, their services can be scaled incredibly fast as they cater to businesses with 10 employees, to ones with 10’s of thousands.

  • There are 12 data centers available that provide you with reliable coverage across a range of more than 100 countries.  
  • You’re able to host conference calls that can included up to 20 people without needing it to be part of an upgraded feature. This is great for bigger businesses as it makes it easier for larger teams to work together and communicate easily.
  • 8×8 offer on-hold music that’s fantastic for improving your customer experience. You also have the option to use the recording studio to make a personalized message for customers who are on hold.  
  • You can take advantage of the unlimited paperless fax when using the Office Pro plan offered by 8×8.  

Nextiva Versus 8×8 Key Features Comparison Chart

Nextiva 8×8
Mobility
  • Nextiva have an app that can be downloaded on your smartphone that enables you to access business calls and monitor various conversations.
  • This app can be downloaded on both Android and iOS devices.
  • The dashboard that they have available lets you record calls that are being made and calls that are coming in – no matter where you are.
  • 8×8 also have an app that can be used on both Android and iOS devices. It lets you receive and make video calls via the business call system.
  • In addition to this, you’re provided with access to use the business line from any location in the world.
  • You can even have access to the voicemail and be able to use the live chat function on your smartphone. This lets your staff keep in touch with each other easily.
Ease of Use
  • With an easy to set up control panel, you’re able to access your settings wherever you are by logging in to your account.
  • Business that have a pre-existing PBX system will find that Nextiva’s system is able to be implemented even more seamlessly.
  • To make things easier, they offer you the opportunity to purchase compatible phones via their provider. This is just an option that can make things easier, without being a requirement.
  • The intuitive system offered by 8×8 is incredibly easy to set up. Transferring your pre-existing numbers onto the 8×8 system is effortless.
  • It lets you make changes to user profiles, while also setting specific instructions and making customized greetings.
  • Similarly to Nextiva, 8×8 offer you the chance to buy phones that are compatible with their system by using their provider. However, you can also use any other kind of phone, as long as it’s compatible.
Integrations Nextiva is able to work well with Zendesk, Salesforce, NetSuite, SugarCRM, and more.

You’re also able to have your contacts from Skype imported over to the system.

There are more than 30 integrations offered by 8×8, which provides you with a lot more options compared to Nextiva.

Some of their main integrations include:

  • Salesforce
  • NetSuite
  • SmartOffice
  • Hubspot
  • Outlook
  • eAgent

In addition to this, you can have contacts imported from Outlook, Gmail, Office 365, and Skype.

Calling Plans & Pricing

Nextiva 8×8
Office Pro – $19.95 per month for each user

  • Free local numbers
  • Toll-free numbers
  • Unlimited calls within the US
  • Voicemail to email transcription

This plan is ideal for small businesses that benefit more from the basic features.

Office Pro Plus – $20.95 per month for each user

  • Conference bridge calls with up to 9 people
  • Mobile app that lets you use instant messaging, voice, and screen sharing

This plan is great if you have a business that requires people to be on the go often. It keeps your employees connected to each other without any hassle.

Office Enterprise – $27.95 per month for each user

  • Call recording for incoming and outgoing calls
  • Lets you take and make calls from any phone when using a specific number that’s provided

If your business doesn’t have locations that you operate out of, these calling features can definitely come in handy.

X2 – $25 per month for each user

  • Unlimited calls to 14 countries
  • Unlimited fax
  • Media storage (1GB)
  • Mobile app
  • Voice main to auto attendant
  • A range of CRM integrations available

This packages is beneficial if you want to make calls internationally while having key CRM integrations available.

X5  – $35 per month for each user

  • Media storage (5GB)
  • Call recording
  • Unlimited calls to 32 different countries

If you’re looking to expand your international calling options, this is a great plan. It also lets you record more calls with the added storage.

X8  – $55 per month for each user

  • Media storage (10GB)
  • Unlimited calling to 47 countries available
  • Analytics and quality of calls available

The additional features with this plan are good for businesses that want to expand their international calling abilities even further.

You’re also able to ensure you maintain good customer service while expanding due to the extra storage, call recording, and analytics available.

Customer Support


When it comes to choosing any kind of VoIP service for your business, you want to be sure that the customer support that they have to offer is top notch.

This is especially the case if you are using their cloud-based systems to completely replace your traditional phone systems. If anything goes wrong, it’s a good peace of mind to be able to know that you have a reliable and knowledgeable team that’s ready to help you out.

We took a look at the customer support that both Nextiva and 8×8 have to offer and compared them below.

Nextiva

The customer support services that Nextiva have to offer are available on the phone lines from 5am-6pm from Monday-Friday. On Saturdays and Sundays, their lines are up from 6am-6pm.

Their team knows the ins and outs of how their VoIP system works, which provides businesses with confidence that they’re able to get the kind of help that they need.

We also liked how they have a ticketing system and a live chat available. The live chat is great if you had any questions that you wanted to get quick answers to. They’ve available 24/7 to ensure that you’re able to get support at any time of the night or day.

If you fail to get through to any of these options, Nextiva also has a knowledge base available online. This includes a ton of information surrounding their system and the information that’s available could be useful in helping you to troubleshoot problems.  

8×8

8×8 also have phone support available, as well a live chat that operates 24/7. This means that you’re always provided with an opportunity to get in touch with a member of staff who can help you to solve any issues you’re having.

Their customer support team is also incredibly knowledgeable to ensure that your business is able to get the right kind of help.

They have a knowledge base available too. This is a great option to find all kinds of information that can help you to fix problems and have things running smoothly again.

In addition to this, they have an excellent forum. This allows you to search your problem and find any posts from people who have had the same issues to find out how they fixed it. You can also post your own issue if you’re having trouble finding it on the forum.

You can then expect to get a lot of support from not only customer support members, but other businesses that have had and resolved similar issues.


Verdict of Nextiva vs 8×8

So, that wraps up our comparisons of the kinds of features and services that Nextiva and 8×8 have to offer. Both of them are great VoIP providers, however, they are clearly meant for different types of businesses.

Larger businesses that are looking to make more international calls while expanding and maintaining their customer service would prefer the features available with 8×8.

There are media storage options available that let you record and monitor calls to ensure that your customer experience is able to remain at a high standard. You’re also able to benefit from way more integrations compared to Nextiva.

However, these bonuses all come at a higher price than Nextiva. Therefore, they would only be worth it for larger businesses that would benefit more and make the costs worth their while.

Nextiva has a 3 tiered plans available that offer more basic features, but at a more affordable price. Smaller businesses may find these features enhance the way that they do business, while also allowing them to keep their costs down.

You’re still able to have unlimited calls in the US and while monitoring and recording the calls to keep your customer service at a reputable level. Not to mention, your staff is also able to easily communicate with each other by using the conference bridge for team meetings and the mobile app for instant messaging.

Overall, 8×8 may be a more beneficial option for larger businesses that want to make more international calls and have additional media storage to keep a better track of their customer experience. This all comes at a higher price.

Nextiva may be a more suitable choice for smaller businesses that don’t need all of the integrations on offer by 8×8. Being able to have your employees communicate with each other easily at a lower cost could be all you need.