Are you having a difficult time trying to decide between using the business phone systems, Nextiva or Mitel? If so, you’ll be interested to check out our comparison post that includes the main features, pricing plans, and customer support options that both Nextiva and Mitel have to offer.

By the end of our post, you’ll be feeling more confident about which VoIP service provider is best for your business.

Our Comparison of Mitel vs Nextiva


Nextiva Overview

Nextiva comes with a range of VoIP features that allow businesses to improve the way they communicate with customers and other team members. This can make a big impact when it comes to helping teams collaborate with each other from a centralized location. Their VoIP services can also be scaled which makes it convenient for businesses that are expanding.


Mitel Overview

As a competitor of Nextiva, the Mitel phone system provides businesses with VoIP services that enable them to unify their communications which can make it easier to manage incoming and outbound calls in one location. As a result, employees can have an easier time communicating with each other for improved collaborations, while also being able to communicate with customers better.


Nextiva Main Features

  • Voicemail
  • Video conferences
  • Call monitoring
  • Call recording
  • Fax
  • Messenger
  • Voice recognition
  • Call center management
  • Automatic backup
  • Data storage management

There are 6 integrations included with Nextiva that include Zendesk, Rippling, AbacusLaw, AuguTech, SalesExec, and Agency Matrix. Businesses that already use these apps find that the integration process of Nextiva is a lot easier as employees are familiar with how to use the apps.

Moreover, Nextiva is compatible with Android and Apple devices, as well as devices that have internet access. Therefore, employees can have an easy time staying in contact with other team members and customers for better communication.


Mitel Main Features 


  • Call recording
  • Call list management
  • CRM integration
  • Call routing
  • Call transfer
  • Call scripts included
  • Messenger
  • Communication management
  • Contact history

Mitel provides businesses with four integrations that include WebRezPro, AuguTech, Tigerpaw, InGenius. While these aren’t the most popular apps, businesses that are already using them will find that the integration process of Mitel is a lot easier.

Furthermore, Mitel’s VoIP software is compatible with Apple devices and devices that have access to the internet. This can make it easy for employees with iPhones and iPads to stay in contact with each other and customers. However, some users have been disappointed with how Android devices can’t be used with Mitel.


Calling Plans & Pricing 

Nextiva 

You can choose between three pricing options when it comes to using Nextiva and they include:

  • Office Pro – $19.99 per month per user
  • Office Pro Plus – $22.95 per month per user
  • Office Enterprise – $29.95 per month user

Mitel 

To get prices from Mitel, you can contact them directly to let them know the number of users you want to have on the system and the kinds of VoIP features that you want to use. They can then provide you with a quote.


Customer Support

Nextiva 

If you needed to directly get in contact with Nextiva, you can use their phone line or online chat system. These support options are excellent for those times where you need to speak with an expert to get help with bigger issues. We also liked how Nextiva offer video tutorials as well.

Employees can use the video tutorials to speed up the integration process as they’re able to learn how to use certain features on their own. This is also handy for times when you may have forgotten how to use certain features as you can look back at the video tutorials for help.

Mitel 

Mitel has an online chat system and a phone line that you can use to contact them for any assistance that you may need. Some may be disappointed with how there aren’t any video tutorials available like there are with Nextiva. However, you’re still able to directly speak with a representative to get expert help when you need it.


How Many Languages Do Mitel Phone System & Nextiva Support?

Nextiva only supports English, whereas, Mitel support English, as well as 21 other languages. Some of these languages include Chinese, French, Russian, German, Portuguese, Danish, and more.


Do Mitel or Nextiva Offer Free Trials?

Nextiva offers a free trial period, whereas, Mitel currently doesn’t.


How Can You Pay for Nextiva and Mitel’s VoIP Services?

Both Nextiva and Mitel offer their VoIP features that can be paid for with a subscription service.


Related Nextiva Comparisons


Nextiva vs Dialpad

Jive Communications vs Nextiva

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Related Mitel Comparisons

Grasshopper vs Mitel

Jive vs Mitel

8×8 vs Mitel

Mitel vs Avaya

Mitel vs Shoretel

Mitel vs Dialpad

Mitel vs Cisco

Mitel vs 3CX

Mitel vs Google Voice for Business

Mitel vs Vonage Business

Ooma Office vs Mitel Phone System

Phone.com vs Mitel


Verdict of Nextiva vs Mitel 

Nextiva and Mitel both have VoIP services that small, medium, and large businesses can benefit from. Nextiva’s compatibility with Zendesk may be a big benefit for some businesses as it can make the VoIP service easier for employees to use with a familiar app.

Hopefully, the details found throughout our post have proven to be useful for helping you to decide on whether Nextiva or Mitel is the right VoIP service for your business.