ShoreTel and Google Voice for Business provide companies with VoIP services that they can use to improve their communications. If you were considering using either of these VoIP providers, you may want to check out our comparison post below.
We’ve included details about the customer support, pricing plans, and main features that both of these companies have to offer. This will provide you with a better insight into whether ShoreTel or Google Voice is the best VoIP service for your company.
Our Comparison of Google Voice vs ShoreTel
Google Voice Business Overview
Google Voice for Business is a VoIP service provider that enables businesses to have an easier time managing their communications. Employees can use the available features to improve the way that they communicate with customers and colleagues. This is great for enhancing your company’s customer service reputation and helping teams collaborate more effectively together on projects.
ShoreTel Overview
ShoreTel’s VoIP services are excellent for helping businesses have all of their communications available in one place. As a result, you’re able to easily track customer information and the progress of projects by accessing everything on one unified system. These features also help employees communicate better with each other and customers.
Google Voice Main Features
- Do not disturb
- Block callers
- Voicemail transcripts
- Customized greetings
- Number porting
- International calling
- SMS to email
Google Voice can be used with Apple/Android devices and desktops. As a result, employees who are using different devices can easily stay in touch with customers and each other due to how Google Voice can be installed on a good range of devices. Employees who are traveling or not in the office can easily attend important meetings and receive/send messages to colleagues who are in the office.
Furthermore, we liked how Google Voice is compatible with some popular applications. These include Google Meet, Google Sheets, Google Hangouts, Google Drive, and TickTick. Companies that already use these applications find that they’re able to have a smoother integration process. This is because employees are already confident with how to use these apps and as a result, they can have an easier time learning how to use Google’s new VoIP features.
ShoreTel Main Features
- Automatic lead distribution
- Voicemail
- File sharing
- Caller ID
- Call center management
- Voice recognition
- Reports
- Call logs
- Directories
- Messenger
- Conferences
ShoreTel is compatible with desktops, as well as Android and Apple devices. This is fantastic for ensuring that employees who are using different devices can still stay in touch with each other without being limited. Employees who are working from home can easily stay in contact with colleagues who are in the office and be a part of projects which could improve your company’s productivity.
In addition to this, ShoreTel has some integrations available that include TigerPaw, Bitium, Logicbox, Oreka TR, and AuguTech. While these applications aren’t super popular among businesses, they could still be useful integrations for businesses that do use them. In comparison to Google Voice, however, these integrations may be disappointing for some.
Calling Plans & Pricing
Google Voice
Google Voice has a personal service that allows you to use their service for free. However, the available features are limited and created for individuals to use in their freelance businesses. Google’s GSuite Workspace is their paid service that companies prefer to use due to how it comes with more features and it’s available for the following prices:
- Starter – $10 per month per user (up to 100 lines)
- Standard – $20 per month per user (unlimited lines)
- Premier – $30 per month per user (unlimited lines & international calling)
ShoreTel
ShoreTel can be contacted directly to receive quotes for using their VoIP services. You can let them know details about the number of users you’d like to have on the system, as well as the types of VoIP features that you want to use and they’ll provide you with a customized quote.
Customer Support
Google Voice
Google Voice has a phone line and an online live chat system that are available 24/7. This is a great benefit for businesses to consider as it can give you peace of mind in knowing that you can speak directly with an expert from the company if you experience any issues. Having to wait to contact a VoIP service about urgent issues can cause delays within your operations.
In addition to the 24/7 support, Google Voice also offers video tutorials and an online forum. These are excellent resources that your employees can use to bring themselves up to speed with how to use the new VoIP features.
ShoreTel
ShoreTel’s customer support options include a phone line, an online live chat system, an email address, and training. The phone line, email address, and live chat system make it easy for you to speak directly with a representative from ShoreTel. This can be reassuring during times when you’re looking for urgent help.
The training is a useful additional resource that your employees can use to teach themselves how to use the new VoIP software. This can be an effective way for them to learn the new system quickly to ensure that they can start using the features confidently when communicating with colleagues and customers.
What Size Businesses Use Google Voice & ShoreTel?
ShoreTel is more common among medium and large businesses. Google Voice, on the other hand, is used by freelancers, as well as small, medium, and large companies.
How Can You Pay for Google Voice & ShoreTel’s VoIP Services?
Both ShoreTel and Google Voice’s VoIP plans can be paid for through monthly subscriptions.
Is There a Free Trial Available When Using Google Voice & ShoreTel?
ShoreTel and Google Voice don’t offer a free trial period.
Related ShoreTel VoIP Comparisons
Related Google Voice VoIP Comparisons
Grasshopper vs Google Voice Business
Vonage Business vs Grasshopper
Verdict of Google Voice Vs ShoreTel
So, that concludes our post about what ShoreTel and Google Voice have to offer. Google Voice has features and pricing plans that freelancers, along with small, medium, and large companies may prefer. They also have more common integrations compared to ShoreTel.
Hopefully, the information throughout our comparison post has helped you to decide whether ShoreTel or Google Voice is the best VoIP service provider for your business.