Are you interested in what RingCentral and ShoreTel’s business phone systems have to offer? If so, you’ll want to check out our comparison post below. It includes the main features, pricing plans, and customer support options that RingCentral and ShoreTel have to offer so that you can decide on the one that you think is best for improving your company’s communications.

Our Comparison of ShoreTel vs RingCentral 

RingCentral Overview

RingCentral’s VoIP system has been designed to make it easier for companies to manage all of their communications in one place. This is due to their unified cloud based system that enables your business to manage incoming and outgoing communications that can help team members collaborate better while ensuring that employees can maintain good contact with clients.

ShoreTel Overview

ShoreTel offers a cloud based VoIP system that is centralized. As a result, businesses are able to simplify their communications to ensure that staff can have reliable forms of communication with customers. Employees are also able to have their communications available through one system which can help to boost productivity by enabling them to be more present for meetings and to see important messages. ShoreTel is one of many suitable alternatives to RingCentral.

RingCentral Main Features

  • Visual voicemail
  • Voicemail to email
  • Voicemail greetings
  • Auto receptionist
  • Messenger
  • Conferences
  • Call reports
  • Call forwarding
  • Internet fax
  • Music on hold available
  • Call monitoring
  • Local & toll free numbers
  • Extensions
  • Caller ID control

RingCentral offer 12 integrations that can help employees have an easier time implementing the new VoIP system with software that’s familiar to them. This is because many of these integrations are popular among companies and they include GSuite, Zendesk, Microsoft Outlook, Microsoft 365, and Dropbox Business.

Furthermore, Apple and Android devices, as well as desktops can be used with RingCentral. This is super convenient for letting employees stay in touch with each other, no matter whether they’re in the office or traveling and using their mobiles.

ShoreTel Main Features 

  • Voicemail
  • Voice recognition
  • Caller ID
  • Conferences
  • Call transfer
  • Messenger
  • Reports included
  • Call center management
  • Automatic lead distribution
  • Lead distribution

VPI Capture, Logixbox, Oreka TR, Tigerpaw, AuguTech, JobDiva, and Bitium are among some of the applications that are compatible with ShoreTel. Some businesses may find that these applications are useful, however, they aren’t among the most popular apps which could make it tricky for some companies to make use out of.


Desktops and Apple devices can be used with ShoreTel which makes it easier for employees with these devices to stay in contact with each other. However, Android users may struggle a little using ShoreTel on their mobile devices.

Calling Plans & Pricing


RingCentral has three pricing plans available that include the following:

  • Essentials – $19.99 per month per user (Annually) or $29.99 per month per user (Monthly)
  • Standard – $24.99 per month per user (Annually) or $34.99 per month per user (Monthly)
  • Ultimate – $49.99 per month per user (Annually) or $59.99 per month per user (Monthly)


To receive prices from ShoreTel, you can contact them directly and they’ll provide you with a quote based on the number of people you want to have on the system, as well as the kinds of VoIP features you’d like to be included.

Customer Support


You can contact RingCentral directly by using their live chat and phone number. These are the best resources to use when it comes to getting assistance for more complex problems that you may be having.

In addition to this, RingCentral offers a knowledge center and video tutorials that are superb for letting employees search up queries that they may have with using the system. This can help to speed up the integration process as employees can teach themselves how to use all of the VoIP features available on their own.


A live chat system, phone number, FAQ resource, and knowledge center are available when using ShoreTel. The phone line and live chat system are excellent for enabling businesses to speak directly with someone from ShoreTel. This is great for receiving the right help for more complex issues that you may encounter.


Employees can make use out of the FAQ section and knowledge center when it comes to learning how to use ShoreTel in the beginning. These are also excellent resources that employees can continue using to independently learn how to use the new VoIP features.

What Notable Companies Use ShoreTel & RingCentral?

RingCentral’s biggest clients include Deep South, BMW, and Smart Warehousing. ShoreTel’s most notable clients include Warby Parker, Roland, SF Giants, FourSquare, and Amnesty International.

Can You Use RingCentral & ShoreTel With a Free Trial Period?

RingCentral provides businesses with the opportunity to use their services with a free trial period, whereas, ShoreTel doesn’t.

What Size Companies Use RingCentral & ShoreTel?

Small, medium, and large companies use RingCentral, whereas ShoreTel is more popular among medium and large businesses.

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Related ShoreTel Comparisons

Vonage Business vs ShoreTel

Jive vs ShoreTel

8×8 vs ShoreTel

Shoretel vs Cisco

Mitel vs Shoretel

Grasshopper vs ShoreTel

Nextiva vs ShoreTel

Ooma vs ShoreTel

ShoreTel vs Dialpad

Verdict of ShoreTel vs RingCentral 

After checking out our post comparing RingCentral and ShoreTel, you’ll be able to have a better idea about which one is best for improving your company’s communications. RingCentral is ideal for businesses of all sizes and ShoreTel is best for medium and large companies. The integrations included with ShoreTel, however, may not be as useful compared to RingCentral which could be a big factor for some companies to think about.

We hope that the details found throughout our comparison post have been useful in helping you to decide on whether RingCentral or ShoreTel is the next best VoIP service for your company.

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