Are you interested in what VoIP features Dialpad and Ooma Office have to offer? If so, you’ll want to take a look through out post below that includes the main features, customer support, and pricing plans that both of these VoIP services include.

There are some key differences between Dialpad and Ooma Business that can make them better choices for different types of businesses. After checking out the info below, you’ll be feeling more assured about which one of these Business VoIP services is the best match for your company.

Our Comparison of Dialpad vs Ooma Business

Ooma Overview

Ooma Office provides companies with a VoIP service that allows you to have your communications moved over onto the cloud. It can help small and large businesses (as well as freelancers) to update their communications to boost productivity and improve their customer service ratings. Their interface is easy to use and the integration process is simple which makes it less of a hassle for companies to start using.

Dialpad Overview 

Dialpad’s VoIP services are ideal for small and medium companies and you can use their features to improve communications between employees and customers. Compared to other VoIP services, Dialpad is still relatively new, however, they’ve managed to make a lot of progress to give companies a reliable way of communicating while being able to have their features scaled. This can make Dialpad a superb choice for companies that are looking to continue expanding.

Ooma Main Features 

  • Mobile app
  • Extension dialing
  • Website admin
  • Music on hold available
  • Conferences
  • Call forwarding
  • Internet fax
  • Voicemail to email
  • Voicemail greetings
  • Caller ID
  • Local & toll free numbers included
  • VoIP headsets available
  • International calls

In addition to these VoIP features, Ooma Office also offers a range of integrations that include Office365, Google G-Suite, Zendesk, Salesforce, and MS Dynamics.

These are pretty common apps that a lot of companies are using already. Therefore, if you’re using these apps, you’ll be able to implement Ooma into your business more smoothly.


Ooma is compatible with Windows and Mac desktops, as well as Apple and Android mobiles. This enables your employees to easily contact each other and customers throughout the work day, no matter where they are.

Dialpad Main Features 

  • Call monitoring
  • Voice recognition
  • Inbound reporting
  • IVR recognition
  • Contact management
  • HD video calling
  • Group messaging
  • Call recording
  • Fax
  • Visual voicemail
  • Company directory

Some of the integrations that Dialpad offer include Microsoft Office 365, Salesforce, and Google G-Suite. Similarly to Ooma Office, these are popular integrations that many businesses may already be using.

If you already use these apps, the implementation process of Dialpad can be even easier.

Furthermore, Macs and Windows desktops are compatible with Dialpad. Your employees can also stay in communication with customers and other members of staff on their mobile phones due to how Dialpad is compatible with Apple and Android devices as well.

Calling Plans & Pricing 


Ooma Office offers Small Business and Enterprise pricing plans. The Small Business plan costs $19.95 per month for each user.

There’s no contract involved which provides businesses with more freedom to try out the VoIP service for a month and have the choice to either carry on or cancel. In addition to this, a money back guarantee is included which gives companies more peace of mind as they know that if the VoIP service doesn’t work well for their company, they can receive their money back.


The Enterprise pricing plan requires you to get in contact with Ooma. This is because the Enterprise plan allows you to be more specific about the kinds of VoIP features that you want to use.


Dialpad has three pricing plans that include Standard, Pro, and Enterprise. Each of these plans come with different VoIP features with the standard plan having the fewest and the Enterprise plan having the most.

The cost of these plans are the following:

  • Standard – $15 per user every month when billed annually or $20 per user every month when billed monthly
  • Pro – $25 per user every month – Can only be billed annually
  • Enterprise – $35 per user every month – Can only be billed annually

Customer Support 


Ooma offer their customers support in the form of a ticketing system, an online live chat feature, as well as a phone number and email address. This is fantastic for enabling you to easily get in contact with Ooma if there are problems or you have any questions.

Companies that are making the move from traditional phone lines to VoIP software may feel more at ease knowing that there are plenty of ways they can contact the VoIP company to get help if needed.

We also have an Ooma Office support section with help guides for everthing from faxing to logging to your ooma business account.


Dialpad also provide their customers with several customer support options that include tickets, online live chat support, email address, phone number, as well as training.

The training feature is something that can be handy for businesses that aren’t confident on using the new VoIP service to begin with. You can also take advantage of this training feature to train your employees on how to use the VoIP system to make the integration process easier.

Are There Any Free Trials On Offer From Ooma or Dialpad?

Currently, Ooma offers customers a free trial, whereas, Dialpad doesn’t. Having a free trial available can be handy for giving you the chance to try out the VoIP service and see if it’s the right fit for your business.

Has Ooma or Dialpad Won Any Awards?

Ooma has won received three awards from Finances Online for Great User Experience, Supreme Software, and Expert’s Choice

Are There Any Large Organizations That Use Ooma or Dialpad?

Some of Dialpad’s biggest clients include Post Mates, Motorola Solutions, and Eventbrite. On the other hand, Ooma’s VoIP services are used by Marcel Hudson, Slack, and Traction on Demand.

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Verdict of Dialpad vs Ooma 

So, that concludes our post on the VoIP features that Dialpad and Ooma Office have to offer. Dialpad’s pricing plans and features can be great for small and medium businesses that are also still expanding. The VoIP features from Dialpad allow you to continue expanding and altering your plans and features to suit your needs best.

Freelancers, and those with small and medium businesses may prefer Ooma Business due to how it’s a cheaper option. You’re also provided with the option to create a more customized plan with the specific VoIP features that you think your business needs. Hopefully, the details mentioned in this comparison post has helped you to know more about the main features, customer support, and pricing plans that Ooma and Dialpad have to offer.

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