Are you interested in using 8×8 or Cisco’s VoIP services? If so, you’ll want to check out our comparison post below as it includes the main features, pricing plans, and customer support options that Cisco and 8×8 have to offer. After checking out what these business VoIP services have to offer, you’ll be able to have an easier time deciding on the one that’s a good match for improving your company’s communications.

Our Comparison of Cisco vs 8×8


Cisco Overview

Cisco is a VoIP software provider that allows businesses to communicate with each other and customers through a web based system. Their feature make it easier to host meetings with people from different locations with ease. The VoIP features and pricing plans available make the company an ideal choice for a wide range of businesses.


8×8 Overview

8 by 8 VoIP services comes with a great variety of features that can improve the way your business communicates with customers. Team members are also able to get in contact with each other easily through messengers and conferences.


Cisco Main Features

  • Conferences
  • Call sharing
  • Content sharing
  • File sharing
  • Call recording
  • Instant messaging

We were impressed with how Cisco offers a total of 91 integrations. Some of the most popular integrations include Dropbox Business, Slack, Google Meet, Box, GitHub, Zendesk Nimble, and Gmail.

Some of these apps are used daily by many businesses which can make it easier to integrate into your company’s communications. Employees are already aware of how to use the apps, so, using it with a new VoIP software can feel easier.

Furthermore, Cisco is compatible with Android and Apple devices, as well as devices that have internet access. This ensures that employees can communicate with each other for improved collaboration. They’re also able to stay in contact with customers from wherever they are which is an excellent way to improve your customer service ratings.


8×8 Main Features


  • Number porting
  • Auto attendant
  • Extension dialing
  • Call forwarding
  • Caller waiting
  • Caller ID
  • Voicemail to email
  • Voicemail
  • Instant messaging
  • Conferences

8×8 doesn’t offer as many integrations compared to Cisco as they have 16 compatible apps available. However, some of these apps are popular and include Zendesk, Salesforce Sales Cloud, Bullhorn, NetSuite, and Microsoft Outlook.

Many businesses use these apps regularly which can make the integration process smoother. Employees who are already familiar with these apps may have an easier time learning how to use the 8×8 software.


Calling Plans & Pricing 

Cisco 

Cisco offers three pricing plans that include the following:

  • WebEx Premium 8 – $24 per month per user when billed monthly or $19 per month per user when billed annually – Allows up to 8 people per meeting
  • WebEx Premium 25 – $39 per month per user when billed monthly or $29 per month per user when billed annually – Allows up to 25 people per meeting
  • WebEx Premium 100 – $69 per month per user when billed monthly or $49 per month per user when billed annually – Allows up to 100 people per meeting

8×8 

They also provides you with three pricing options that include:

  • Virtual Office X2 – $25 per user per month
  • Virtual Office X5 – $35 per user per month
  • Virtual Office X8 – $55 per user per month

Customer Support

Cisco 

Cisco’s customer support options include a phone number, online chat feature, video tutorials, and a knowledge center. Employees can use the knowledge center and video tutorials to search up queries to have an easier time learning to use the VoIP features.

You can contact Cisco directly through their online chat system and phone number to get help when it comes to more complicated problems.

8×8 

You can contact them through their phone line and online chat system. These are the best options to use if you needed to directly contact 8×8 to receive help from an expert.

They also have a knowledge center and video tutorials which are excellent resources that you can use to help employees train themselves on how to use the different VoIP features.


What Types of Businesses Use 8×8 and Cisco?

Both 8×8 and Cisco’s clients include small, medium, and large businesses.


Does 8×8 or Cisco Offer an API for Any of Their Services?

Neither currently offers API connections.


What Languages Do 8×8 & Cisco Support?

8×8 supports English, Japanese, and French. Cisco supports English, Chinese, German, French, Japanese, Portuguese, Korean, and Spanish.


Related 8×8 VoIP Comparisons

8×8 or Dialpad Compared

8×8 or Jive Compared

8×8 or Ooma Office Compared

8×8 or Grasshopper Compared

8×8 or Vonage Business Compared

8×8 or Nextiva Compared

8×8 or RingCentral Compared


Relatd Cisco VoIP Comparisons


Grasshopper vs Cisco

Jive vs Cisco VoIP

Shoretel vs Cisco

Vonage Business vs Cisco

Mitel vs Cisco

Ooma Office vs Cisco


Verdict of 8×8 vs Cisco 

Now that you have a better idea about what 8×8 and Cisco have to offer, you can be sure to have an easier time picking the VoIP service that’s best for your business. Both 8×8 and Cisco offer VoIP services and plans that small, medium, and large businesses can benefit from greatly. However, Cisco has far more useful integrations that could be a major factor for some companies to consider.

Hopefully, the details found throughout our comparison post have been useful in helping you to make a more informed decision when it comes to selecting a VoIP service provider.