VoIP services can improve the way your business handles communications. Employees can keep in contact with each other more easily and they can also provide customers with a more reliable and helpful experience.

However, finding the right VoIP service provider for your company’s specific requirements can be tricky. If you were interested in using Cisco or Avaya, you may want to check out our comparison of the two below. You can find details about the customer support options, pricing plans, and main features that both of these companies have to offer

Our Comparison of Avaya Vs Cisco

Avaya Overview

Avaya’s VoIP services help employees keep in touch with each other through a unified system. This encourages better collaboration as it connects colleagues who may be working in different locations. Businesses are also able to be more effective when it comes to managing communications with customers due to how everything is available on one easy-to-access system. 

Cisco Overview

Cisco helps companies manage incoming and outgoing communications by having everything coming through the same piece of software. This allows employees to be more productive as they’re able to contact each other no matter where they’re located. They can also provide customers with a more professional experience when helping them with issues. 

Avaya Main Features 

  • Call transfer
  • Call routing
  • Call recording
  • Call reporting
  • Messenger
  • Call center management
  • Real-time monitoring
  • Queue manager
  • Automatic call distribution 

We were impressed with how Avaya has a range of 29 integrations available. Some of the main integrations include CallTools, Vocalcom, Cherwell, Logicbox, and ZohoCRM. Companies that use these applications may find that their employees have an easier time learning how to use the new VoIP features as it’s compatible with programs they’re confident with using. 

In addition to this, Avaya is compatible with desktops, along with Apple and Android mobile devices. This is excellent for ensuring that employees who are using different devices can all stay in contact with each other on Avaya’s unified system. As a result, teams can collaborate on projects more effectively and make sure that they’re able to help customers quickly and efficiently. 


Cisco Main Features 

  • Messenger
  • Remote control
  • Conferences
  • Video recording
  • Active Directory integration
  • Automatic notifications
  • File transfers 

There are fewer integrations available with Cisco compared to Avaya, however, some of these integrations are still useful for many businesses. The available integrations are Dropbox Business, eTrigue, eFront, and Astea Alliance. 

Furthermore, Cisco’s VoIP software can be used with desktops, as well as Android and Apple devices. Users have also been pleased to find that Cisco is compatible with Linux operating systems too. 

This is superb for making sure that employees can work together and stay in touch with customers, regardless of what device they’re using. This can encourage productivity and help employees provide customers with a better experience when contacting your company. 

Calling Plans & Pricing 


You can contact Avaya directly to receive a quote. The quotes they provide are based on the kinds of VoIP features that you’d like to use, as well as the number of users you want to have on the system. 



Similar to Avaya, Cisco provides businesses with quotes after you’ve contacted them and given them details about the types of VoIP features you want to have and the number of users you’d like on the system. 

Customer Support


Avaya provides businesses with an online live chat system, phone line, video tutorials, and an online forum. This means that you have several options available when it comes to receiving help. Using their live chat system and phone line are best for more complicated or urgent issues as it allows you to speak directly to an expert from Avaya.

The video tutorials and online forum are fantastic additional resources. Employees can turn to tutorials and forums to find answers to queries that they may have. This can help them have an easier time learning how to use the new VoIP software. 


Cisco provides companies with an email address, an online live chat system, phone line, and training. You can use the live chat, email address, and phone line to speak directly with a representative from Cisco to receive expert help. 

The training is a great feature that helps employees learn how to use the new VoIP features. This can help them feel more confident with using Cisco and speeds up the integration process.

Is A Free Trial Period Available When Using Avaya & Cisco?

Cisco offers a free trial period whereas Avaya currently doesn’t. Having a free trial period available can allow you to try out the VoIP features to see if it’s the right fit for your requirements. If it’s not, you can cancel and not have to pay for the service. 

How Do You Pay For Avaya and Cisco’s VoIP Services?

Both Avaya and Cisco’s VoIP services can be paid through a monthly subscription.

What Kinds Of Companies Use Avaya & Cisco?

Both Avaya and Cisco’s VoIP services are used by small, medium, and large businesses. 

Related Avaya Comparisons

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Ooma Office vs Cisco

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Verdict of Avaya Vs Cisco

Avaya and Cisco both offer a great range of VoIP features that businesses of all sizes can use to improve their communications. They also both provide a great level of customer support and their software is compatible with a great range of devices. 

However, Avaya offers more integrations compared to Cisco. This could be a factor worth considering if your business uses more applications as it can make the integration process faster.

Hopefully, the details found throughout this post have been useful in helping you to learn more about what Avaya and Cisco have to offer so that you can decide on the one that’s best for your business. 

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