Dialpad and ShoreTel are both popular VoIP services that businesses companies use to improve their communications. To learn more about whether Dialpad or ShoreTel is the next VoIP service for your business, check out our comparison post below.

It includes the main features, pricing plans, and customer support options that Dialpad and ShoreTel have to offer so that you can decide on the one that’s right for your company.

Our Comparison of ShoreTel vs Dialpad

Dialpad Overview

Dialpad helps companies improve the way that they communicate both internally and with their clients. This has been made possible due to Dialpad’s centralized VoIP system that comes with plenty of features that employees can use to conveniently be in contact with team members and customers. Companies have also been liking how the VoIP features available with Dialpad can be scaled to suit their needs best.

ShoreTel Overview

ShoreTel’s phone service offers businesses a cloud based VoIP software that makes incoming and outgoing communications much easier to manage. You can use ShoreTel’s VoIP service to have all of your communications unified so that they’re simple to deal with on a daily basis. This can help employees conveniently speak with each other, while also being able to have better forms of communication with customers.

Dialpad Main Features 

  • Contact management
  • Voice recognition
  • Call monitoring
  • Inbound reporting
  • Messenger
  • HD video calls
  • Three way calls
  • Fax
  • Call recording
  • Company directory available
  • Visual voicemail

Windows, Android, and Apple are the devices that are compatible with Dialpad. As a result, your employees will be able to use their own devices to have an easy time staying in touch with each other and clients, whether they’re in the office or not.

In addition to this, some of Dialpad’s most popular integrations include Salesforce, Google GSuite, and Microsoft Office 365. These are common applications that many businesses use regularly. Therefore, you may find that you’re able to use Dialpad more easily with these applications to make the integration process smoother for employees.


ShoreTel Main Features 

  • Messenger
  • Voicemail
  • Conferences
  • File sharing
  • Call logs
  • Directories available
  • Voice recognition
  • Call center management
  • Reports included
  • Caller ID
  • Automatic lead distribution

Apple, Android, and Windows devices are all compatible when using ShoreTel which makes it super easy for employees to download the app on their mobiles, desktops, and tablets. This is excellent for enabling team members to communicate with each other and clients throughout the day, regardless of their location.

Some of the integrations available with ShoreTel include JobDiva, Bitium, Tigerpaw, AuguTech, Logicbox, and Oreka TR. These aren’t the most common applications compared to the ones available with Dialpad. Therefore, some businesses may struggle a little more when it comes to integrating ShoreTel with their existing infrastructure. However, if you do use some of these applications, ShoreTel can be easier for employees to learn how to use with apps that they’re familiar with.

Calling Plans & Pricing


You can choose from three pricing plans when subscribing to phone service through Dialpad as mentioned below:

  • Standard – $15 per user per month when billed annually or $20 per user per month when billed monthly
  • Pro – $25 per user per month (Only billed annually)
  • Enterprise- $25 per user per month (Only billed annually)


You can receive prices for ShoreTel’s VoIP services by contacting them directly. Once they know more about the number of users and VoIP features that you’d like to use, they can provide you with a quote.

Customer Support


Companies can easily get in direct contact with Dialpad by using their phone line, email address, and live support system. Being able to speak directly with someone from Dialpad can be helpful during times where you’re experiencing more urgent issues with the VoIP system and need expert assistance.

Dialpad also offers training as part of their service. This is superb for allowing employees to learn how to use the system on their own. As a result, the overall integration process can be quicker.



ShoreTel also offers an email address, phone number, and live support which businesses can use to speak directly with a representative of the company. This may give some businesses peace of mind in knowing that they can receive direct help when it comes to more complex problems.

Training is also available which can be useful for helping your employees have an easier time learning how to use the new VoIP features.

Who Are Some of Dialpad & ShoreTel’s Biggest Clients?

Dialpad’s biggest clients include Post Mates, Motorola Solutions, and Eventbrite. ShoreTel’s most notable clients include FourSquare, Warby Parker, Roland, and SF Giants.

What Size Businesses Are Dialpad & ShoreTel Best For? 

Dialpad’s features and pricing plans are best suited to small and medium companies. ShoreTel, on the other hand, is more commonly used by medium businesses and large corporations.

How Can You Pay for Dialpad & ShoreTel’s VoIP Features?

Dialpad can be paid for with an annual subscription or monthly payments. ShoreTel’s pricing model is provided through quotes which you can then may either monthly or annually, depending on the plan that you’ve chosen.

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Related ShoreTel Comparisons

Jive vs ShoreTel

8×8 vs ShoreTel

Mitel vs Shoretel

Grasshopper vs ShoreTel

Nextiva vs ShoreTel

Vonage Business vs ShoreTel

Ooma vs ShoreTel

RingCentral vs ShoreTel

ShoreTel vs Cisco

Verdict of ShoreTel vs Dialpad

Dialpad’s VoIP services and pricing plans are more popular among small and medium companies. ShoreTel is a VoIP service that medium and large enterprises tend to use due to their quote based pricing model and features that are available.

We hope that you’re now able to make a more informed decision about which one of these two VoIP services is best for improving your businesses communications.

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