ShoreTel and Mitel both offer great VoIP services that companies can use to improve their communications internally, as well as with customers. The right VoIP service can add another element of professionalism to your business while also helping employees be more productive when it comes to important meetings and phone calls.

This post covers the main features, pricing plans, and customer support that’s available from ShoreTel and Mitel so that you’re able to have an easier time choosing the VoIP service that you think is best for your business.

Our Comparison of ShoreTel vs Mitel

ShoreTel Overview

ShoreTel helps companies to improve their communications via a cloud based system that lets you call and message customers and other employees quickly and easily. This VoIP service allow you to keep your communications centralized and simplified so that you can focus on improving your customer service ratings and helping employees be productive in the way that they communicate.

Mitel Overview

Mitel’s VoIP services also allow companies to boost their productivity and customer service by having their communications unified. Employees can easily stay in contact with customers on different devices which helps them to never miss out on important calls. You also have control over remote extensions and various other features that can be customized and tailored to your specific needs.

ShoreTel Main Features

  • Automatic lead distribution
  • Active directory integration
  • Call center management
  • CRM integration
  • Call recording
  • Call monitoring
  • Call reporting
  • Call scripts available
  • Call routing
  • Call transfer
  • Contact history
  • Voice recognition
  • Instant messaging
  • Real time data

You’re also able to use ShoreTel with several integrations that include WebRezPro, InGenius, AuguTech, SpitFire, Logicbox, JobDiva, Tigerpaw, and more. This could be a handy benefit if these are already the types of apps that you currently use as it can make the integration process even easier.

ShoreTel’s VoIP software is compatible with iPhones and web based devices. Therefore, employees that have iPhones or other devices that let them access the internet are able to use ShoreTel’s VoIP features to contact customers and other employees.


Mitel Main Features

  • Automatic lead distribution
  • CRM integration
  • Active directory integration
  • Call recording
  • Call center management
  • Call reporting
  • Call list management
  • Call scripts
  • Call routing
  • Call transfer
  • Data imports and exports
  • Contact history
  • Compatibility with email
  • Knowledge center
  • Real time data

Tigerpaw, WebRezPro, AuguTech, and InGenius are the apps that are compatible with Mitel’s VoIP features. So, there’s fewer integrations available with Mitel compared to Shoretel. If these aren’t apps that you use, integrating Mitel’s VoIP features into your communications can be a little more of a hassle.

Mitel’s VoIP features can be used with iPhones and other devices that have internet access. This is a helpful feature that allows employees to make and receive important calls and messages from customers and other employees, regardless of where they are.

Calling Plans & Pricing 

In order to get prices for ShoreTel and Mitel, you’ll have to contact them directly. This is because they specialize in custom packages so prices will vary depending on the number of users that you have and the kinds of VoIP features that you’re interested in using.

Customer Support


ShoreTel offers a range of ways that you can contact them for support. They have a knowledge center, phone number, online chat system, and video tutorials. As a result, companies are able to try and solve the issue themselves by following the steps in the training tutorials or going to the knowledge center.

You’re also able to get directly in contact with someone from the ShoreTel through their phone number or online chat system. Having such a wide variety of contact methods makes it easier for you to contact ShoreTel and get any help that you may need.


Mitel offers fewer customer support options in comparison to ShoreTel as they only have an online chat system and a phone number. However, these are still super easy contact methods that enable companies to speak directly with someone from Mitel to get assistance.


Does ShoreTel or Mitel Offer Any Free Trials?

At the time of this writing neither ShoreTel or Mitel offer free trials for their VoIP services.

What Size Businesses Typically Use Mitel and ShoreTel?

Most of ShoreTel’s users are medium and large companies and Mitel is a VoIP service that small, medium, and large businesses can make use of.

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Verdict of Shoretel vs Mitel

So, that wraps up our comparison of Shoretel and Mitel’s VoIP services. Both of them offer great VoIP features that companies have been using to improve their communications among employees and customers. However, ShoreTel offers considerably more integrations compared to Mitel which could be a big deciding factor depending on the apps that your business already uses.

Hopefully, you can use the information found throughout our review to make the best decision about which one of these two VoIP services is best for your business.

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