Are you interested in the VoIP features that Grasshopper and Mitel have to offer? If so, you’re in the right place as we’ve put together a comparison post between Grasshopper and Mitel that includes their main features, customer support options, and pricing plans. Once you’ve checked out the details below, you’ll be feeling more confident about which one of these VoIP services is best for your business.

Our Comparison of Mitel vs Grasshopper Phone


Mitel Overview

Mitel reviews show that it provides a variety of VoIP features that help businesses improve their communications among team members and customers. Their system can improve collaborations between employees, while also helping employees improve how they communicate with customers. Furthermore, the cloud based system is easy to use.


Grasshopper Overview

Grasshopper phone allows companies to improve how employees can work and communicate with each other and customers through a centralized communications system. There’s a great range of VoIP features available that can be beneficial for many businesses to help them provide a more professional experience to customers.


Mitel Main Features

  • Call list management
  • Call recording
  • CRM integration
  • Call routing
  • Call transfer
  • Messenger
  • Call scripts available
  • Communication management
  • Contact history

Mitel has four integrations available that include AuguTech, Tigerpaw, InGenius, and WebRezPro. Some businesses may find that these aren’t apps that they already use, which can make the integrations a little disappointing. However, if you do use these apps, the integration process of Mitel would be smoother.

You can use Mitel’s VoIP software with devices that have internet access, as well as Apple devices. Therefore, Apple users can have an easy time staying in communication with other employees and customers from no matter where they are. Android users, on the other hand, may have a tougher time using Mitel’s VoIP software when they’re out and about.


Grasshopper Main Features 


  • Customized greetings
  • Business phone number
  • Voicemail transcription
  • Voicemail
  • Call reporting
  • Call hold
  • Call control
  • Toll free number
  • Call blocking
  • Phone extensions
  • Messenger

Some of the integrations available with Grasshopper include Bitium, Firepoint, IrisVR, LiveChat, Kunversion+, and Zapier. If these are apps that your business already uses, you’d find that integrating Grasshopper can be a lot easier and employees already know how to use the apps.

Grasshopper’s VoIP software can be used with Android and Apple devices, as well as devices that have internet connection. This ensures that most employees are able to use the Grasshopper VoIP software on their devices as Android and Apple devices are common. As a result, you can expect your employees to have an easier time staying in contact with customers and team members.


Calling Plans & Pricing

Mitel

When it comes to getting prices from Mitel, you’ll have to contact them to receive a quote. You can let them know about the number of users that you want to have on the system, as well as the types of VoIP features that you want to use to receive a customized quote.

Grasshopper

You can choose between three pricing plans when using Grasshopper that are available for the following prices:

  • Solo – $24 per user per month
  • Partner $49 per user per month
  • Small Business – $89 per user per month

Customer Support

Mitel

Users can conveniently contact Mitel via a phone number or an online chat system. These options are great for allowing you to easily contact Mitel directly for any issues you may be experiencing. You can get in contact with a representative who can help you with urgent and complex problems if anything goes wrong with using their VoIP system.

Grasshopper

We liked how Grasshopper includes a variety of customer support options that include an email address, phone line, live chat, and a ticketing system. Therefore, users have plenty of options when it comes to getting in contact with Grasshopper for help.

For some businesses, being able to directly contact their VoIP provider with these support options is a major deciding factor. This is especially if you’ve just made the move from traditional phone systems to a new VoIP system. You can feel assured in being able to directly contact an expert from Grasshopper to receive assistance.


What Languages Are Supported By Mitel & Grasshopper?

Mitel supports a range of 22 languages that include English, French, Arabic, German, Hebrew, Chinese, and more. Grasshopper only supports English.


Does Mitel Or Grasshopper Offer Free Trials?

Mitel doesn’t offer a free trial, whereas, Grasshopper does. If you were feeling unsure about a new VoIP provider, you can take advantage of a free trial, if it’s available, to see whether their features are a good match for your business. If not, you can simply cancel the subscription.


What Size Businesses Use Grasshopper & Mitel?

Mitel is used by small, medium, and large companies. Grasshopper tends to be used by small and medium businesses, as well as freelancers.


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Verdict of Grasshopper vs Mitel

Larger companies, or companies that are looking to expand in the near future, may be able to benefit more from the pricing plans that are available from Mitel as they’re based on quotes. Grasshopper’s features and pricing plans may be better suited to freelancers, as well and small and medium businesses.

After reading through our comparison post of Grasshopper vs Mitel, we hope that you’re feeling more assured about making a better decision about which one of these VoIP service providers is right for your business.