Mitel and Dialpad are popular VoIP services that many businesses have been using to improve the inbound and outbound communications. If you’re struggling to decide on which one of these two is best for your company, check out out comparison post below. We’ve included the customer support options, pricing plans, and main features that Mitel and Dialpad have to offer.

Our Comparison of Dialpad vs Mitel 

Mitel Overview

Mitel’s VoIP features provide businesses with the opportunity to improve their communications to help employees have an easier time speaking with each other, while also being able to give customers the right support. This is due to the excellent range of VoIP features and pricing plans make it an option worth considering for many different types of businesses.

Dialpad Overview

Dialpad includes VoIP features that growing companies have been liking as these features can be conveniently scaled. This means you can add and remove VoIP features as you go along. Their system is also easy to implement into businesses and employees can learn to use the software in no time due to the simple interface.

Mitel Main Features

  • Call recording
  • CRM integration
  • Call center management
  • Call transfer
  • Call list management
  • Messenger
  • Call routing
  • Contact history
  • Call scripts available
  • Communication management

Apple devices and desktops are compatible with Mitel which makes it easy for people who are on the go with Apple devices to remain in contact with employees who are in the office. This can help when it comes to attending important meetings or receiving urgent messages to boost your company’s productivity. Some people have been disappointed with how Android users may have a more difficult time using Mitel’s software on their devices.

There are 4 integrations available with Mitel that include TigerPaw, InGenius, AuguTech, and WebRezPro. If your business uses these applications regularly, you may find that employees are able to have an easier time learning to use the new VoIP system with applications that they’re familiar with. However, the aforementioned apps aren’t among the most common ones which may be disappointing for companies that don’t already use them.

Dialpad Main Features 

  • Visual voicemail
  • Inbound reports
  • Company directory
  • Fax
  • Video conferences
  • Messenger
  • Voice recogniton
  • IVR recognition
  • Contact management
  • Data integration
  • Call recording

Desktops, as well as Apple and Android devices can be used with Dialpad’s VoIP software. This ensures that your employees can conveniently stay in touch with each other on their devices, regardless of whether they’re in the office or traveling. As a result, teams are able to work together more easily from different locations to continue getting things done.


In addition to this, Dialpad offers some integrations that are more popular compared to the one’s that Mitel offer. Dialpad’s main integrations include Microsoft Office 365, Google GSuite, and Salesforce. Companies that use these applications already may be able to integration Dialpad into their infrastructure more easily as employees may already be more comfortable with these apps.

Calling Plans & Pricing


Mitel’s pricing plans can be found by contacting them directly. You can let them know the number of users that you want to have on the system, along with the types of VoIP features that you want to be included. They can then provide you with a customized quote.


Dialpad has three pricing options that come with differing VoIP features. The more expensive packages come with more VoIP features compared to the cheaper options. Dialpad’s plans are available for the following prices:

  • Standard – $15 per user every month when billed annually or $20 per user every month when billed monthly
  • Pro – $25 per user every month which can only be billed annually
  • Enterprise – $35 per user every month which can only be billed annually

Customer Support


An online chat feature and phone number are the customer support options that Mitel offer their users. These are reliable forms of support that businesses can use to conveniently get in direct contact with Mitel. This can be useful when it comes to receiving help directly from a representative from the company for more complex issues that you may be experiencing.


Dialpad’s customer support options include a phone number, email address, online chat system, and training. Employees can take advantage of the training support to help their employees learn how to use the new VoIP system quicker for a smoother integration process.

The phone line, email address, and online support options are fantastic for allowing businesses to speak directly with an expert from Dialpad. This can give you peace of mind in knowing that you can receive help from a representative of the company for bigger problems that you may have with the system.


What Markets are Mitel & Dialpad Services Offered In?

Mitel is present in the U.S., Canada, the United Kingdom, India, China, Mexico, Japan, Germany, and Brazil. Dialpad is available in the U.S., Canada, United Kingdom, and Japan.

Does Mitel or Dialpad Offer a Free Trial Period?

Mitel doesn’t currently offer a free trial period, whereas, Dialpad does.

Is there an API Available When Using Mitel or Dialpad?

No, neither Mitel or Dialpad offer an API.

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Verdict of Dialpad vs Mitel 

After reading through our post about what Mitel and Dialpad have to offer, you can have an easier time deciding on which one of these VoIP services is right for your business. Mitel and Dialpad can both be superb for small, medium, and large businesses. Although, the integrations available with Dialpad are more useful for most companies. They also let you use their services with Apple and Android devices, whereas, Mitel doesn’t work so easily with Android devices.

Hopefully, the information found in this post has proven to be useful in helping you to decide on using Mitel or Dialpad as your next VoIP service provider.

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