Using the right VoIP service for your company can improve the way that you communicate with clients, while also making it more convenient for employees to stay in contact with each other. Many of these VoIP systems have a unified system which makes it easier for you to manage incoming and outgoing communications.
To learn more about what RingCentral and Mitel have to offer, you can check out our comparison post below. By the end, you’ll have a better idea about the customer support options, pricing plans, and main features that both of these VoIP services have to offer.
Our Comparison of Mitel vs RingCentral
RingCentral Overview
RingCentral provides businesses with a cloud based communications system that makes it more convenient to manage all of your communications. It’s compatible with various devices which ensures that employees are able to have an easy time using it to improve communications between different team members while also being able to have better contact with clients.
Mitel Overview
Mitel’s VoIP system comes with a variety of advanced and basic features that many companies can make use out of. Their communications solutions are unified and can be easily scaled, which makes them an ideal choice for businesses that are growing.
RingCentral Main Features
- Local & toll free numbers
- Voicemail
- Voicemail greetings
- Voicemail to email
- Internet fax
- Conferences
- Call reports
- Auto receptionist
- Extensions
- International numbers
Businesses have been liking how some of the integrations available when using RingCentral include Zendesk, Dropbox Business, Microsoft Outlook, Microsoft 365, and GSuite. These are some popular applications that you may already be using which can make the integration process run smoother as employees can implement the new VoIP features with programs that they’re familiar with.
Desktops, along with Android and Apple devices are compatible with RingCentral. As a result, you can be sure that your employees can use their devices to stay in contact with each other and clients, regardless of whether they’re in the office or out and about.
Mitel Main Features
- CRM integration
- Messenger
- Real time data available
- Queue system included
- Call recording
- Call transfer
- Contact history
- Communication management
- IVR/ Voice recognition
Apple devices and desktops can be used with Mitel which means that users with android devices may struggle a little more when it comes to using Mitel on their mobiles. Employees with Apple devices can download the app which is formatted for mobiles which can make it easier for them to stay in contact with clients and other team members.
The integrations available with Mitel are disappointing compared to RingCentral as there are only four available. These include Tigerpaw, AuguTech, WebRezPro, and InGenius. If your business does happen to use any of these applications, it can make the process of integrating Mitel smoother as it can fit in with the existing infrastructure that you have.
Calling Plans & Pricing
RingCentral
When it comes to RingCentral pricing they offer three plans that you can pay for monthly or annually and they’re available at the following prices:
- Essentials – $29.99 per month per user (Billed Monthly) or 19.99 per month per user (Billed annually)
- Standard – $34.99 per month per user (Billed Monthly) or $24.99 per month per user (Billed annually)
- Ultimate – $59.99 per month per user (Billed Monthly) or $49.99 per month per user (Billed annually)
Mitel Phone System
When compared to RingCentral, Mitel provides their users with prices for their VoIP system with quotes. Therefore, you can simply get in contact with Mitel to inform them of the kinds of VoIP features that you want to use, along with the number of users you want to have on the plan and they can give you a quote.
Customer Support
RingCentral
You can contact RingCentral by using their phone line and live chat support which are reliable options that businesses can use if they want to speak directly with someone from RingCentral. We also liked how they offer a knowledge center and video tutorials.
This is because employees can train themselves using the tutorials which can be a great way to make the integration process faster. The knowledge center is also great for helping your employees to search up smaller issues that they may be having.
Mitel
You can feel assured in being able to speak directly with an expert from Mitel due to how their customer support options include a live chat system and a phone line. This is ideal for times where you may be experiencing more issues with the VoIP system and need to get assistance from an expert. However, Mitel doesn’t offer any additional support options like RingCentral does, which can be a downside for some companies to consider.
Does RingCentral or Mitel Offer API?
RingCentral offers API, whereas, Mitel doesn’t.
Who Are RingCentral & Mitel’s Most Common Customers?
RingCentral and Mitel are commonly used by small and medium businesses, as well as large organizations.
Does RingCentral Or Mitel Offer a Free Trial Period?
RingCentral provides you with the option of using their services with a free trial period. Mitel, on the other hand, currently doesn’t offer a free trial. Using a free trial can be ideal for letting you test out the VoIP features before committing and paying for the service.
Related RingCentral Comparisons
RingCentral vs Vonage Business
RingCentral vs Google Voice Business
Related Mitel Comparisons
Mitel vs Google Voice for Business
Verdict of Mitel vs RingCentral
Now that you have a better idea about what features RingCentral and Mitel have to offer, you can be sure to pick the one that you think is best for improving your company’s communications. The customer support options, integrations, and number of compatible devices available with RingCentral makes them a more ideal choice for many companies.
We hope that the details throughout our post have helped to make your task of finding your company’s next VoIP service easier.