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If you’ve been struggling to choose between Jive and RingCentral, you’re in the right place as we’ve compared the main features, pricing plans, and customer service that both of these companies have to offer.

Picking the right VoIP service provider can allow your employees to communicate easier with customers and each other. By the end of this post, you’ll have a better understanding of what Jive and RingCentral have to offer so that you can choose the service that’s right for your business. 

Our Comparison of Jive vs RingCentral

Jive vs RingCentral


Jive Overview

Jive is a popular tool that companies use for collaboration between all departments within their business. They can also use Jive’s VoIP services to stay in better contact with customers. 

The goal behind the features available with Jive is to help businesses be more productive daily when it comes to the way they interact between their customers and teams working within the company. 

There are Jive apps that can be downloaded on mobiles that make it effortless to stay interlinked with team members and customers. They also have several integrations with programs that businesses use regularly. 


RingCentral Overview

RingCentral has been made with a design that’s easy to set up and be functioning within your business quickly. Companies use RingCentral’s VoIP software to keep in contact through online meetings, calls, messaging, conferences and more. 

Their system operates through the cloud which means businesses can save costs on the physical hardware of traditional phone lines. 


Jive Main Features

  • Queue manager
  • Call monitoring
  • Call routing
  • Call recording
  • Call center management
  • Voice recognition
  • Active Directory integration
  • Fax management system
  • Simple to schedule events
  • Can be used in multiple locations

The integrations available with Jive include G Suite, Salesforce Sales Cloud, Microsoft Azure, Legwork, Zoho Desk, and ITBoost. While there aren’t as many integrations available as some businesses may prefer, the ones that are included are widely used by businesses worldwide. Therefore, your business may find the limited options to be more useful daily.   

In addition to this, you can use Android devices, iPhones, and desktops. Therefore, employees can have an easy time when it comes to staying in contact with each other and customers. 


RingCentral Main Features


  • Automated call recording
  • Video conferencing
  • Call forwarding
  • Auto receptionist
  • Online fax
  • Voicemail to email
  • Voicemail and greetings
  • Reports for calls
  • Numbers available internationally 
  • Music available on hold
  • Call monitoring
  • Headsets available
  • Call screening

There’s a wider variety of integrations available with RingCentral that include Dropbox, Box, Salesforce, Outlook, Zendesk, Okta, Oracle Sales Cloud, and Microsoft. These are excellent integrations that many businesses can make use of regularly. 

You can also use Windows and Android devices, as well as Android and iPhones. Being able to use these devices makes it easier for employees to stay in touch with customers and each other, no matter where they are. 


Jive Plans & Price

Jive has 5 pricing plans available that decrease in cost with the more employees that you have working for you. This can be a handy pricing model for businesses looking to expand while keeping costs low. 

  • Tier 1: 1-4 users for $29.95 each 
  • Tier 2: 5-9 users for $25.95 each 
  • Tier 3: 10-24 users for $23.95 each
  • Tier 4: 25-49 users for $21.95 each
  • Tier 5: 50-100 users for $19.95 each 

For businesses that have over 100 employees, you can get in contact with Jive to discuss custom pricing options. 


RingCentral Plans & Price 

RingCentral pricing offers a 15-day free trial where there’s no activation fee. You can have up to 5 users on the free plan where each person has 50 minutes available to use. This VoIP provider also has 4 different plans that include the following:

  • Essential – 100 minutes for $19.99 per month for each user
  • Standard – 1,000 minutes for $24.99 per month for each user
  • Premium – 2,500 minutes for $34.99 per month for each user
  • Enterprise – 10,000 minutes for $44.99 per month for each user

The VoIP headsets that RingCentral offers can be purchased for an added cost of $20 per month, regardless of the plan that you choose. Furthermore, there are add ons available for each plan which is a superb feature that enables businesses to tailor the VoIP service to their specific needs. 


Customer Support 

One of the biggest aspects to consider before making a final decision on which VoIP provider to choose is the type of customer support they can offer you. Businesses making the switch from traditional phone line systems to VoIP software will want to have plenty of support to make sure that they’re able to make the transition smoothly.

Furthermore, if there are any queries or problems along the way, it’s good to know that you have a reliable customer service team who can provide you with the support you need to have the VoIP system running properly. 

Jive

We like how Jive offers support in the form of email, phone, tickets, and even training. You’re able to contact Jive’s customer support team to get the help you need at any time of the day or night. 

The training can be a fantastic way to get more specific guidance on how to use Jive’s VoIP software. This can be useful for making sure that your employees feel comfortable with the system quickly. 

RingCentral

RingCentral supports businesses through tickets, training, phone, email, and a live support system. The live support system is excellent for allowing employees to get in contact with someone from RingCentral within minutes to get support and continue communicating properly with customers and other employees. 


Who Are the Biggest Clients of RingCentral and Jive?

Some of the most prominent companies that Jive offers their VoIP services to include T-Mobile, Lafarge, and Schneider Electric. RingCentral’s VoIP services are used by some large companies that include Smart Warehousing, BMW, Binswanger Glass, and Deep South. 


How Are the Services From RingCentral and Jive Billed?

Both RingCentral and Jive have billing systems that involve businesses paying for the services every month. This provides you with more flexibility to stop using their services as there’s no contract. You can also have an easier time managing monthly expenses when it comes to adding things on and removing things from various plans.


Conclusion

That concludes our comparison post of RingCentral vs Jive. Hopefully, the details provided throughout has given you a better idea about the types of services that these VoIP companies have to offer.

You can now have an easier time when it comes to making a final decision on whether RingCentral of Jive is best for your business.