Using the right VoIP service can drastically improve the way that your employees communicate with customers, as well as how they collaborate with each other. Hosting meetings between multiple people from different locations and ensuring that employees can stay in contact with customers, from no matter where they are, can boost your productivity and customer service ratings.
This post covers the main features, customer support options, and pricing plans that 8×8 and Phone.com have to offer. By the end, you’ll have a better idea about what these business phone services can provide you with.
Our Comparison of Phone.com vs 8×8
Phone.com Overview
Businesses use Phone.com to boost productivity when it comes to meetings and collaborations between employees. The variety of VoIP features available also makes it easier for employees to communicate with customers. You can use this companies VoIP services on a range of devices as well which makes it even easier for employees to use the system from wherever they’re located.
8×8 Overview
8 by 8 allows companies to be more effective with the way they communicate internally, as well as with customers. Their VoIP system provides businesses with a centralized location that lets them keep all of their communications easy to access and manage. Having a unified communications system helps employees collaborate easier and be in contact with customers.
Phone.com Main Features
- Call queue
- Music on hold
- Toll free & local numbers
- Caller ID
- Call waiting
- Call transfers
- Customized greetings
- Voicemail to text
- Conferences
- Number porting
Their services includes four integrations that may be a little disappointing for some. These integrations include JobDiva, APIANT, PieSync, and AllProWebTools. Companies that regularly use these apps would be able to have an easier time using Phone.com to begin with as employees already know how to use these apps.
You can use Phone.com’s VoIP system with Apple and Android devices, along with devices that let you access the internet. This provides employees with the option to use different devices to communicate with each other and customers with no hassle.
8×8 Main Features
- Conferences
- Voicemail
- Visual analytics
- Contact history
- Call reporting
- Call transfer
- Messenger
- Call center management
- Call recording
- Activity dashboard
- Auto attendant
We liked how there are 16 integrations available with 8×8 as it provides businesses with more options to choose from. Some of these integrations include Zendesk, Microsoft Outlook, Salesforce Sales Cloud, NetSuite, and Bullhorn. If you use these apps often, you’ll be able to integrate 8×8 into your business without as much hassle as employees know how to use the apps already.
8×8 can be used with Android, and Apple devices, as well as devices that can connect with the internet. This enables employees to use a range of different devices to easily communicate with each other and customers.
Calling Plans & Pricing
Phone.com
You can use the VoIP services on offer from them for $9.99 per month per user. For this price, you’re provided with all of their VoIP features, aside from having unlimited extensions.
To be able to use unlimited extensions, you’d need to pay $19.99 per month per user.
8×8
8×8 provide businesses with three different pricing plans that include the following:
- Virtual Office X2 – $25 per month per user
- Virtual Office X5 – $35 per month per user
- Virtual Office X8 – $55 per month per user
Customer Support
Phone.com
The companies customer support options include a phone line, online chat system, video tutorials, and a knowledge center. Therefore, you’re able to easily contact Phone.com directly to get expert help when it comes to more complicated issues that you may be having with the VoIP software.
The video tutorials are a great resource that employees can use to bring themselves up to speed with how to use the new VoIP system. You can also make use of the knowledge center when it comes to reminding yourself of how to use certain features.
8×8
8×8 provides users with customer support in the form of a knowledge center, video tutorials, an online chat system, and a phone number. The knowledge center and video tutorials are fantastic for letting employees train themselves on how to use the new VoIP software.
If you’re experiencing more complex issues, you can contact 8×8 directly through their phone line and online chat feature.
What Markets Are Phone.com & 8×8 Present In?
Phone.com only operates in the U.S. market, whereas, 8×8 is present in the U.S., UK, Australia, Canada, and Germany.
What Languages Are Supported By These Companies?
Currently, Phone.com only supports English. However, 8×8 supports English, Japanese, and French.
What Kinds of Businesses Use These Companies Services?
Phone.com’s primary customers are small businesses. 8×8, on the other hand, has small, medium, and large businesses as their clients.
Related 8×8 VoIP Comparisons
Related Phone.com VoIP Comparisons
Verdict of 8×8 vs Phone.com
Phone.com is a more popular option among small businesses due to their pricing plans and more limited integrations. 8×8 may be a better option for medium and large businesses as there are more compatible apps that can make the integration process easier.
After checking out our comparison post of what Phone.com and 8 by 8 offer when it comes to their VoIP services, we hope that you’re able to feel more assured when it comes to choosing the one that’s best for your company.