What is Dialpad Phone Service?


Dialpad is innovative and technological software that will change the way businesses are run by different organizations. It is an AI, voice over internet protocol (VoIP), and cloud-based application that allows you to take the communication level of your business to a new height.

Telephony systems are essential and inextricable components of business today. The conventional landline is fast becoming outdated and irrelevant. They are very expensive and ineffective at achieving optimal communication and relationship within an organization.

The phone service market is growing fast and many companies are set up to deliver the best possible phone services to small businesses. One of these service providers is Dialpad which has been making huge waves since its inception.

Dialpad VoIP allows small businesses to make video conferencing, receive Calls, text messaging, and voice calling from a web application; a more convenient method than the traditional desktop. This communication application offers small businesses the flexibility and eases to communicate with their clients effectively and efficiently. Dialpad offers great solutions to the communication systems of many businesses.

This article focuses on the features that makes Dialpad a highly useful communication tool as well as pricing and plans available.

Our Dialpad Review

Why Consider Dialpad Business Phone Service?

Dialpad as an innovative business phone service has several perks it offers to businesses. This communication system is highly affordable. The conventional phone system sometimes is quite expensive. Why would you consider Dialpad when there are so many VoIP services in the market?


Here are reasons why you should consider using the Dialpad business phone service:

Ease of Communication: Dialpad enables the employees of your organization to communicate with their colleagues and clients at a cheap cost. With Dialpad, you can connect with your clients, employers, employees, or colleagues from anywhere; even at the remotest location. This is achieved by connecting to a Wi-Fi or other carriers and the non-interruption of call quality is guaranteed.

Call Switching: Dialpad comes with an interesting feature known as call switching. This feature allows you to make a switch on many platforms without the interruption of the ongoing call. A call will not be interrupted while you switch from a device to another or a carrier to another.

Regular Updates: There are weekly releases of upgrades of the communication application in a bid to enhance the user experience of users. More features are added to enhance the phone solution and experience to users.

Great Set of Features: Dialpad has all the features you need to drive the communication system of your business to the next level. There are 50+ call and management features all built to make the communication system in a business organization better.

Impressive Customer Service: the customer support of Dialpad is incredible. This is one of the topmost reasons you should consider using Dialpad. At any time of the day and week, they are there to assist you. This is done to ensure that users have a wonderful user experience and satisfaction.


Dialpad Features Review

The features of Dialpad that make it an effective solution to the communication system of businesses include:

  • Mobile – Dialpad can be taken and works anywhere. Whether you are working from home or a remote location, this innovative application enables you to make and receive business calls.
  • Instant Messaging – this application allows users to send and receive instant messages over the internet.
  • Phone and Video Calls– users can easily place voice and video calls over the internet.
  • Conference Calls– Dialpad enables multiple users to place calls at the same time over the internet.
  • Call Recording– calls can be easily recorded, which can be used for future references.
  • Automatic Response– an automated response can be generated to attend to incoming calls and field questions and information when the attendant is not available.
  • Note taking– allows users to take notes during business calls.
  • Personalization- the user interface can be customized according to preferences to increase engagement.
  • Music Playing– music is offered and played for contacts when the call is on hold.
  • Screen Sharing– users are allowed to share call screens over the internet.
  • Cheap International Call Rates: Dialpad has one on the lowest call rates. A user can place a call to someone in another country at an affordable cost.

Other features of Dialpad include simultaneous ringing, fax, group messaging, peer-to-peer video, VoIP, daily reporting, automated voicemails, and browser extension.

Dialpad App Review

Do you want to make or receive a business call and you do not want to access Dialpad through the web? You can install the Dialpad app on your mobile device or desktop. Apart from accessing Dialpad using browsers, there are Dialpad applications built to help make business communication easier and effective.

The Dialpad application has many great features that ensures you have and maintain great communication with colleagues, employees and clients. These are essential for businesses that lean heavily on mobility.

The app is designed and can be downloaded on many devices such as Windows, Android, Mac, iOS, Chrome Extension, and Chrome. It is free for all Dialpad users. You can make a Dialpad download from Google Playstore or App Store. Download and make your telephony service better.

Dialpad Pricing & Plans

Dialpad in offering its solution to offices and departments in an organization comes in three different service plans. Each of these service plans has varying cost and features. The service plans are:

Talk (Business Phone System):

The Talk product keeps everyone in the business organization connected turning every device into a business phone. The Talk product comes with three different plans including:

Standard Plan: $20 per month, per user.

It is available to business organizations that have 100 employees or less. It offers communication support for office with up to three departments. Some of the features that can be found in this service plan include the following:

  • Email automation
  • Basic analytics
  • Unlimited call recording
  • Do not disturb
  • Custom music
  • Call forwarding
  • Three-way calling
  • Call forwarding
  • Call transfer
  • Call switching
  • Phone and chat support.

Pro plan: $25 per month, per user.

It offers communication support to a bigger number of offices and departments than the standard plan with up to 10 offices and 25 departments supported by the pro plan. It comes with all features listed above plus the ones listed below.

  • Auto recording
  • 24/7 Phone and chat support 5 days per week
  • Zendesk integration
  • Salesforce integration
  • ServiceNow integration
  • Analytics
  • Voicemail transcription

The Enterprise Plan: $35 per month, per user.

The enterprise plan only supports businesses that need 100 users or more. The features include everything in the standard and pro plans plus those listed below.

  • Unlimited conferencing with up to 10 Participants
  • HD video calling
  • Single Sign-On (SSO)
  • All Softphones included
  • Polycom & Obihai phone supported
  • Free Company Main Line & Virtual Receptionist
  • Dialpad Everywhere
  • Custom analytics
  • International offices in 40+ countries
  • Automatic recording
  • Voicemail Transcription
  • Enterprise SLA
  • Admin APIs
  • G Suite, Office 365, Salesforce, Zendesk, ServiceNow, SAML/SCIM
  • An FAQ and email support
  • Chat
  • 24/7 phone support
  • Voice AI
  • Unlimited offices supported

Uberconference (Online Web Conferencing Software):

The conferencing product enables users (businesses) to collaborate and grow their businesses using the conferencing platform to make communications easy. This product comes in three variable plans including:

Free Plan: Free

This plan under the product comes with no charge per month, something not seen often. It comes with features as listed below.

  • Unlimited Conferences
  • Screen and Document Sharing
  • Call Recordings
  • Up to 10 participants
  • Phone and VoIP audio
  • Number of Participants
  • Unlimited Conferences
  • Screen and Document Sharing
  • Call Recording
  • HD Quality Audio
  • Mobile Apps
  • Custom Call-In Number (the US and CA)
  • No Audio Advertising when Joining
  • Analytics
  • International Access in 50+ Countries
  • Dial Out to Add Guests to a Call
  • Upload Custom Hold Music
  • Toll-free Number ($10 more)
  • Team Management Portal

Business Plan: $15 per month, per user.

The business plan includes all features of the free plan plus the extra features as seen below.

  • Auto Dial out to Participants
  • Up to 100 Participants
  • Upload Custom Hold Music
  • International Access (over 50 countries)
  • Phone and VoIP audio
  • Number of Participants
  • Unlimited Conferences
  • Screen and Document Sharing
  • Call Recording
  • HD Quality Audio
  • Mobile Apps
  • Custom Call-In Number (the US and CA)
  • No Audio Advertising when Joining

Support (Inbound Call Center: Support)

This product enables the Dialpad Company to learn from customer calls and enhance the user experience of the Dialpad product. This product comes with two plans: the pro and the enterprise plan.

Pro plan: $75 per user, per month.

Features for the pro plan can be seen below.

  • Unlimited Calling
  • Integrations (Service Cloud, Zendesk, Slack and many more)
  • Real-time Reporting.
  • Call Recording
  • Mobile Apps
  • Custom Call-In Number (the US and CA)
  • No Audio Advertising when Joining
  • Analytics
  • HD Quality Audio
  • Screen and Document Sharing
  • Screen and Document Sharing
  • Call Recordings
  • Up to 10 participants
  • Phone and VoIP audio

Enterprise plan: $100 per month, per user

This one comes with many features that make it worth the extra costs. These include everything for the Pro plan plus the features listed below.

  • Custom Reporting
  • Customer Success Manager.
  • Phone and VoIP audio
  • Number of Participants
  • Unlimited Conferences
  • Screen and Document Sharing
  • Call Recording
  • HD Quality Audio
  • 24/7 support

Sell (Outbound Call Center: Sales)

The sell product enables users to close deals with customers utilizing the features that capture customers’ insights. Intelligent coaching is provided in real-time.

Pro Plan: Customized plans only, contact Dialpad for a quote.

It comes with the following features:

  • Unlimited calling
  • Voicemail Drop
  • Automatic syncing and logging with Salesforce, Slack, and more
  • Real-time sales coaching
  • Real-time reporting.
  • Screen and Document Sharing
  • Call Recordings
  • Up to 10 participants
  • Phone and VoIP audio

Enterprise Plan: Customized plans only, contact Dialpad for a quote.

It comes with all of the features listed above and the ones listed below:

  • 24/7 support and professional services
  • Custom reporting
  • Customer success manager.
  • Phone and VoIP audio
  • Number of Participants
  • Unlimited Conferences
  • Screen and Document Sharing
  • Call Recording
  • HD Quality Audio
  • Mobile Apps

Dialpad International Rates and Calling Options

Dialpad usage is not limited to a particular border. Using Dialpad, you can make international calls to other countries at a low call rate. Whether you are trying to communicate with someone in the remotest location, you are guaranteed that Dialpad will keep you connected at an affordable rate. Calls can be made to over 60 countries using Dialpad.

This is highly beneficial for small businesses. They can easily conduct meeting with anyone at anywhere in the world is essential in enhancing their growth. International calls to South American countries like Mexico are billed for as low as 3 cents. Calling France costs 10 cents while calling any number in Asia costs around 3 cents.

You can start making an international call once you purchase international calling credits and add them to your Dialpad account.

How is Dialpad Customer Service Rated?

One of the many ways of finding out a good VoIP phone service is to look up their ratings and reviews by the users. In terms of customer support services, Dialpad is one of the best. The company offers customer support right from the setup process to choosing a suitable product/plan.

The customer support team is highly trained and knowledgeable. They are ever ready to assist you arrest any difficulty a user will have while using the communication tool.

Dialpad customer support has email and chat options. They can be reached to offer support 24/7. Even when you are not a customer the support team are willing to assist you during registration to selecting a plan that will be appropriate for your business.

Dialpad has a huge base of loyal customers mostly due to the excellent and exceptional customer support services. Dialpad’s customer support is rated by most of its users as one of the best.

Dialpad Faxing

Dialpad faxing feature enables you to send or receive email over the internet via email or online. You send and receive fax documents just as you would use fax machines; the technology is similar to that of the conventional fax machine. Sending or receiving fax via Dialpad is very easy just as you would utilize a fax machine. Using the Dialpad app or a browser, attach the file you intend to fax and send to the recipient after which an email will be provided for confirmation.

There are different user levels of faxing using Dialpad including Department, Main Line, and Individual user level.

Dialpad Login

Dialpad login grants you access to start making and receiving business calls at an affordable rate. To create a Dialpad login, simply visit the Dialpad site to register and start making calls.

  • Go to the Dialpad website via a browser and click on the “Login” button at the top right corner of the page.
  • Upon clicking the “Login” button a dropdown menu will pop up displaying “New to Dialpad? Sign up!”
  • Click at it after, which you will be taken to a page where you are required to enter your credentials; Name, and email.
  • After entering your details, click at “Enter” to take you to your account.

Your account username and password should be safeguarded properly to avoid getting lost. In case you forget them, you will have to reset your password by clicking at the link designated for it at the login page.

What We Like About This Service

There are many features of Dialpad that we admire so much. We will discuss them briefly including:

Portability: Dialpad is a suitable tool for a business communication system that is very portable. It is built for both mobile and desktop that can be operated from anywhere.

Valuable Tools Integration: This communication tool has room to integrate other collaboration and valuable tools. There is Dialpad Salesforce and many other communications enhancing tools integration. It is easy to use, offers customer support, and provides conference calling, call recording, and many other features.

Affordable: Despite the premium features that Dialpad is packed with, it is also very affordable. The Dialpad cost is very cheap compared to the price of other providers. Dialpad is designed to function on Google cloud and works on any device. An extra device is not necessary before the use of this application.

Easy to set up: the Dialpad is very easy to set up. It does not take being tech savvy before you can set it up. In addition, it does not take much time to set up.

What We Do Not Like About This Service

Despite Dialpad having impressive features there are also some aspects of it that are difficult to turn a blind eye to.  Some of the things that people do not generally like about this phone service are:

Non-responsive Customer Support: One drawback of this communication system that we do not like is the availability of its customer support. Free and standard users do not have 24/7 access to the communication tool. Pro plan users are entitled to 24/7 customer support for 5 days a week. Enterprise users are offered 24/7 customer support 7 days in a week.

Limited Internet Service: Many businesses wish to have versatile internet services. Dialpad free only supports placing calls through a 4G LTE data or Wi-Fi connection.

Top Dialpad Alternatives

If Dialpad does not offer you the features you want in communication software, there are other alternatives provided by different communication software vendors. We have listed below the best alternatives to Dialpad below which are the top Dialpad competitors available in the industry. You can compare and contrast to choose the phone service that will be suitable for you.

Dialpad vs. Nextiva

Nextiva, a VoIP company developed in 2006, is a top player in the communication software industry. This alternative of Dialpad offers flexible and mobile phone services that are suitable for many types of businesses. Pricing plan for Dialpad and Nextiva varies. The plan fees starts from $15 and 19.95 per month respectively. Dialpad integrates with businesses that have Google G-Suite, Microsoft Office 365 and Salesforce business systems and applications while Nextiva integrates with business that have CRM platform and Outlook.

Dialpad vs. 8×8 Communications

8×8 Communications, a VoIP service provider, is a premium cloud-based phone service company. 8×8 Communications provide small, medium and big sized business enterprises around the world with cheap and premium communication services. The pricing plan of 8×8 starts from $19.99, which varies from the $15 of Dialpad. 8×8 has a customer support system that is available 24/7 while that of Dialpad is available 24hrs for 5 days except for the Pro Plan.

Just Dialpad, 8×8 is easy to use interface, highly mobile and manageable.

Dialpad vs. Grasshopper

Grasshopper is a phone management system that is suitable for both small and business organizations. It does not have many features but the few it has are impressive and effective. He grasshopper software does not require new hardware to operate it. Grasshopper is flexible with phone numbers, ensures and improves business credibility.

Other features include Wi-Fi calling, voicemail, and integration with other communication tools such as Skype, Google Voice, LiveChat, and Zapier. It is a go-to phone service for organizations that intend to improve their communication system.

Dialpad vs. Jive Communications

Jive Communications is a highly reputable VoIP phone service provider renowned for its high quality and excellent service it offers to business organizations. Founded in 2006, the cloud base VoIP service that is offered by Jive is the type that helps organizations meet up with the evolving business environment.

Unlike Dialpad, Jive comes has the capacity to build a flow chart to guides the user on how to make and receive calls. As Dialpad plan fees starts from $15 that of Jive Communications begins at $19.95.

Jive is similar to Dialpad in certain features including affordable VoIP phone services, easy to use, unavailability of contract signing and responsive customer support.

Dialpad vs. Vonage Business

Vonage Business is an internet telephony service provider based on voice over internet protocol (VoIP). By utilizing the high-speed internet service, Vonage makes your phone service better just like Dialpad. The company founded in 2001, has pricing that begins at $9.99, which is more affordable than Dialpad’s.

Vonage also has mobile and desktop applications ensuring that users can use them from anywhere. Just like Dialpad, with Vonage, you can make an excellent audio conference call, HD quality business video conferencing, and customize your phone service system.

Dialpad vs. Ringcentral

Ringcentral is a leading cloud-based and VoIP phone services for small, medium and big sized enterprises. This platform promises a safe and secured communication system for your organization. The pricing fee for Ringcentral starts from $19.99 per month. Both Ringcentral and Dialpad allows users to make a conference call, video meetings, easy to configure and many more

Dialpad FAQs

Is Dialpad Free Outside The USA?

Dialpad Free is currently not available outside the USA. It is available with the United States of America excluding Alaska and Hawaii.

Can I Place and Receive Calls From Dialpad Free?

Yes, you can place and receive unlimited outbound and inbound calls between your team members. There are unlimited inbound minutes for organizations outside of yours.

Can I Text Outside the USA?

International SMS is only allowed for USA and CA users.

Can I Use Dialpad Outside USA?

Dialpad can be used all over the world. It is available in different countries across the globe.

How Cheap Is The International Call Rate If Dialpad?

Our internet call rate is very affordable such that it is one of the cheapest in the country.

Does Dialpad Have An App?

There is Dialpad app which you can use on your mobile device or desktop.

Final Thoughts on Dialpad

Dialpad offers an outstanding VoIP service that is of great use to small and medium scale businesses. The cheap pricing system makes it very friendly for business start-ups. It is a very convenient option due to the fact that it is easy to set up, manage and is user-friendly.

There are few drawbacks such as limited internet services and no customer support for the Dialpad free but this can be avoided by using a Wi-Fi connection and purchasing a plan that offers responsive customer support. From this review, it can be gathered that Dialpad is worth giving a try. Make Dialpad your choice today and take the telephony system of your organization to a new level.

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