If you’ve been struggling to decide on which VoIP service is right for your business, you may be interested to check out our comparison post of Grasshopper vs 3CX. They are both excellent VoIP services that companies have been using to improve their communications. Our post below covers the main features, pricing plans, and customer support options that both of these VoIP services have to offer so that you can have an easier time deciding on the one that’s right for your business.

Our Comparison of 3CX vs Grasshopper Phone


3CX Overview

Companies use 3CX to improve their communications between team members, as well as between employees and customers. Some of these VoIP features include conferences, video calls, a messenger, and more. As a result businesses have been able to improve their communications through an easy to use VoIP system that makes it simple to manage incoming and outbound communications.


Grasshopper Overview

Grasshopper’s VoIP features help businesses improve productivity among team members as employees are able to easily communicate with each other. Employees can also stay in contact with customers through a unified system that makes it easier to manage different callers. This unified communications system is easy for employees to use and replace traditional phone lines.


3CX Main Features

  • Automatic backup
  • CRM integrations
  • Call routing
  • Call transfer
  • Call tracking
  • Call monitoring
  • Caller ID
  • Messenger
  • Callback scheduling
  • Voicemail
  • Analytics
  • Conferences

Users of 3CX have been liking how they’re provided with a wide variety of integrations as there are 33 available. Some of these integrations include HubSpot CRM, Microsoft Outlook, Microsoft 365, Salesforce Sales Cloud, Zendesk, Google Contacts, Tenfold, Zoho CRM, and Freshdesk. These are pretty common programs that businesses use regularly which can make the integration process of 3CX smoother.

3CX’s VoIP software is compatible with Apple and Android devices, as well as devices that let you access the internet. Therefore, employees who have these devices are able to conveniently remain in contact with customer and other employees from different locations.


Grasshopper Main Features 


  • Voice mail transcripts available
  • Voicemail
  • Call recording
  • Call hold
  • Call control
  • Call blocking
  • Call reporting
  • Customized greetings
  • Toll free number
  • Phone extensions

Grasshopper can be used with different apps with some of the main ones including Zapier, Kunversion+, Bitium, LiveChat, IrisVR, and Firepoint. If you already use these apps, you’ll find that it’s easier to integrate Grasshopper into your business as employees are already know how to use these apps.

In addition to this, you can use Grasshopper with devices that have internet access, as well as Android and Apple devices. This makes it super easy for your employees to use Grasshopper on their devices to stay in contact with team members for better collaboration. They can also stay in contact with customers from no matter where they are for improve customer service.


Calling Plans & Pricing

3CX

There are three pricing plans when it comes to using 3CX that include the following:

  • Standard – Free per user per month
  • Pro – $325 per user per month – Billed annually
  • Enterprise – $394 per user per month– Billed annually

Grasshopper

You can choose between three pricing plans when signing up Grasshopper phone that are available for the following prices:

  • Solo – $24 per month per user
  • Partner – $49 per month per user
  • Small Business – $89 per month per user

Customer Support

3CX

3CX’s customer support options include an online chat feature, phone line, and video tutorials. You can use the phone line and online chat feature to directly get in contact with 3CX when it comes to more complex or urgent issues that you may be experiencing.

The video tutorials are a fantastic resource that employees can use to train themselves on how to use the new VoIP system. They can also go back to the video tutorials at any time to remind themselves of how to use certain features. This can help to speed up the integration process as employees are able to bring themselves up to speed independently.

Grasshopper

Grasshopper has an email address, phone number, ticketing system, and an online chat system. These are great options that allow you to have an easy time getting in contact directly with a representative from Grasshopper to receive help from an expert for any issues you may be experiencing.


What Languages Are Supported by 3CX & Grasshopper?

3CX supports a wide variety of languages that include English, Turkish, Chinese, German, Polish, Portuguese, French, Spanish, Italian, and more. Grasshopper only supports English.


Are There Any Free Trials Available With 3CX & Grasshopper?

Both 3CX and Grasshopper provide you with the opportunity to use their features with a free trial period. This lets you try out their VoIP systems to see whether they fit the requirements of your business.


What Size Companies Use 3CX & Grasshopper?

Freelancers, along with small and medium businesses tend to use Grasshopper. 3CX, is commonly used by small and medium companies.


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Verdict of Grasshopper vs 3CX

Grasshopper and 3CX both provide small and medium businesses with excellent VoIP features with a range of pricing options with more freelancers tend to use Grasshopper compared to 3CX. However, 3CX offers far more useful integrations compared to Grasshopper which could be a big deciding factor for many companies.

Hopefully, the details found throughout our review have helped you to have an easy time deciding on which one of these VoIP services is right for your business.