3CX and ShoreTel both provide businesses with superb VoIP services that help improve communications between colleagues, as well as with your customers. Trying to decide between these two VoIP services can be difficult. This comparison post includes details about the pricing plans, customer support, and main features that both VoIP companies have to offer.

After checking out this post, you’ll have a better idea about whether ShoreTel or 3CX is the right business phone service for your company’s needs. 

Our Comparison of 3CX Vs ShoreTel

3CX Overview

3CX provides companies with a unified communications system that allows you to have all of your company’s incoming and outgoing communications coming through one system. As a result, you can have an easy time accessing important information as it’s all available in one place. Their VoIP features also encourage collaboration between employees and help teams to have better communication with customers.

ShoreTel Overview 

Companies use ShoreTel’s VoIP service to improve the way that their employees communicate with each other. They’re able to work productively on big projects no matter where they’re located. Customer service departments can also use the available VoIP features to improve the way that they manage customers to provide them with a better experience.

3CX Main Features 

  • Voicemail
  • Call queue
  • Call tracking
  • Call transfer
  • Call recording
  • Call logging
  • Instant messenger
  • CRM integration
  • Digital receptionist 

3CX has a great range of popular integrations available that include Office 365, Microsoft Outlook, Microsoft Dynamics, Salesforce, Google Contacts, Zendesk, and Freshdesk. These are commonly used applications that your business may already be making use of. If so, your employees could have an easier time learning how to use the new VoIP features as they integrate with familiar programs. 

We also liked how 3CX is compatible with Android and Apple mobile devices, as well as Windows, Mac, and Linux operating systems. This allows employees who are using different mobile devices and desktops to stay in contact with each other through 3CX’s unified system.


This can improve the way employees collaborate on projects. Customer service teams can also use the VoIP features on all of their devices to provide customers with a reliable and helpful experience.

ShoreTel Main Features 

  • Call tracking
  • Call routing
  • Call monitoring
  • Caller ID
  • Automatic lead distribution
  • Voice recognition
  • API 
  • Activity tracking
  • Call list management
  • Automatic lead distribution
  • Queue manager
  • Voicemail
  • Messenger
  • Conferences 

ShoreTel’s VoIP software integrates with a total of 14 programs. Some of these programs include Gong io, Klipfolio, ExecVision, and JobDiva. These integrations aren’t as popular in comparison to the ones available with 3CX, however, you may still find them useful if these applications are used in your daily business. 

ShoreTel can also be used with desktops and Apple devices. This helps Apple users to communicate with each other and with colleagues on desktops. However, Android users may have a harder time using the VoIP features on their devices.

Calling Plans & Pricing


3CX has three pricing available that include the following: 

  • Standard – Free
  • Pro – $325 billed annually per user 
  • Enterprise – $394 billed annually per user 



You can get in contact with ShoreTel to receive a quote for their services. They can provide you with a quote once they have more information about the types of VoIP features that you want to use, as well as the kinds of VoIP features that you would like to have incorporated.

Customer Support 


3CX’s customer support options include a phone line, an online live chat system, email address, and training. The phone line, live chat, and email address are great for allowing you to speak directly with an expert from the company. This is ideal for businesses that would like to have peace of mind knowing that they can receive direct help with any issues or questions they have. 

The training is a superb additional resource that your employees can make good use out of. It enables them to teach themselves how to use the new VoIP features as they go which can make the integration process more effective and quick. 


ShoreTel offers a phone line, online live chat system, knowledge base, and video tutorials. Therefore, businesses are provided with reliable options when it comes to getting in direct contact with a representative from ShoreTel. Having reliable forms of customer support is crucial so that you can receive responsive help during outages or other urgent issues.

Your employees can also use the video tutorials and knowledge base to learn more about all of the new VoIP features. Companies find that these additional resources help their employees feel more confident with using ShoreTel’s VoIP software. 

Is There a Free Trial Available When Using ShoreTel & 3CX?

ShoreTel doesn’t currently offer a free trial whereas 3CX does. Being able to use a free trial can help let you try out the VoIP features and see whether they fit your needs well. If they do, you can continue using the service and paying for it. If not, you can cancel the subscription and find another VoIP service that suits your company better.

What Kinds of Companies Use ShoreTel & 3CX?

Both ShoreTel and 3CX are used by small, medium, and large companies. 

Who Are ShoreTel’s & 3CX’s Biggest Clients?

Some of ShoreTel’s biggest clients include SF Giants, Warby Parker, Amnesty International, Roland, and FourSquare. 3CX’s most notable clients include McDonald’s, Pepsi, and Harley Davidson.

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Verdict of 3CX Vs ShoreTel 

ShoreTel and 3CX are both excellent VoIP companies that are used by businesses of all sizes. However, the integrations and compatibility available with 3CX may make them more appealing compared to 3CX. 

Hopefully, the details found throughout our post have been useful in helping you to feel more assured about which one of these VoIP services is best for your business. 

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