Have you been interested in using Grasshopper and Phone.com as your next VoIP service provider? If so, you can check out our post below that takes you through the comparison of these VoIP services that includes their main features, customer support options, and pricing plans.
Getting the right VoIP service can improve the way that your employees collaborate with each other. They’re able to be more productive and remain in contact with each other from different locations. They can also have a more reliable form of communication with customers to boost your customer service ratings.
By the end of this post, you’ll have a better understanding about what these VoIP services can provide you with.
Our Comparison of Phone.com vs Grasshopper Phone
Phone.com Overview
Phone.com provides businesses with a range of VoIP features that you can use to help employees have an easier time communicating with each other and customers. Their system is unified which makes it simpler for you to keep inbound and outbound communications in one place where they’re easy to manage.
Grasshopper Overview
Grasshopper’s VoIP system is centralized which makes it easier for you to manage communications with employees and customers. Their system is also compatible with a range of devices which means that most employees can easily stay in contact with customers and other team members, from no matter where they are.
Phone.com Main Features
- Customized greetings
- Unlimited extensions
- Local & toll free numbers
- Virtual PBX
- Voicemail
- Caller ID
- Fax
- Voicemail to text
The service comes with four integrations that some businesses may be able to make use out of. These integrations include APIANT, PieSync, AllProWebTools, and JobDiva. If you use these apps already, you’ll be able to integrate Phone.com more easily as employees are already familiar with how to use the programs.
You can also use it with Apple and Android devices. As a result, your employees will be able to remain in contact with customers and other team members, from no matter where they are. This can have a positive impact on improving your customer service ratings while also helping employees collaborate better with each other.
Grasshopper Main Features
- Toll free numbers
- Call control
- Call recording
- Call reporting
- Call blocking
- Voicemail
- Voicemail transcripts
- Phone extensions
- Customized greetings
Grasshopper’s integrations include Kunversion+, Zapier, LiveChat, Bitium, Firepoint, and IrisVR. Companies that use these apps find that employees are able to have an easier time using Grasshopper as the apps are already familiar.
You can use Grasshopper with Android and Apple devices, along with devices that let you access the internet. Therefore, employees who are in different locations can be sure to use their devices to communicate easily with team members and customers.
Calling Plans & Pricing
Phone.com
Phone.com’s VoIP software can be used for $9.99 per month and comes with all of their VoIP features. However, if you wanted to have unlimited extensions, you’d need to pay $19.99 per month.
Grasshopper
Grasshopper has three pricing plans available that include the following:
- Solo – $24 per user per month
- Partner – $49 per user per month
- Small Business – $89 per user per month
Customer Support
Phone.com
We liked how they provides their users with a good range of support options that include video tutorials, an online chat system, phone number, and a knowledge center. Therefore, you’re able to contact them directly through their online chat feature and phone line when it comes to more urgent issues. Some companies may also prefer being able to speak directly with a VoIP expert for assistance.
The video tutorials are an excellent resource that your employees can use when it comes to training themselves on how to use the new VoIP software. This can make the integration process much smoother.
Grasshopper
Grasshopper’s customer support options include an online chat feature, phone line, an email address, and a ticketing system. So, you can be sure to easily get in direct contact with a representative from Grasshopper. This ensures that you can get the proper help from an expert during times where the issues you’re experiencing are more serious.
Do Phone.com or Grasshopper Offer a Free Trial?
Grasshopper and Phone.com both provide businesses with the opportunity to use a free trial period.
What Types Of Companies Use Grasshopper & Phone.com?
Freelancers, as well as small and medium companies use Grasshopper’s VoIP system. Phone.com is used by small and medium businesses.
Does Grasshopper or Phone.com Offer API?
Phone.com has API available, whereas, Grasshopper doesn’t.
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Related Phone.com Comparison
Verdict of Grasshopper vs Phone.com
Grasshopper is usually used by freelancers, along with small and medium businesses. Phone.com, on the other hand, is primarily used by small and medium businesses. The integrations available with Grasshopper may be easier for more businesses to use compared to the compatible apps available with Phone.com.
Now that you’ve had the chance to read through our review of the what Phone.com and Grasshopper Phone have to offer, you’ll be able to make a more informed decision about which one you think is best for your company.