If you’ve been considering using ShoreTel or Jive’s VoIP features, you may want to take a look through our comparison post below. We’ve included the main features, pricing plans, and customer support options that both of these VoIP services have to offer. By the end, you’ll be able to have an easier time choosing the VoIP service that’s right for improving your company’s communications.

Our Comparison of ShoreTel vs Jive Communications

Jive Overview

Jive’s VoIP system helps businesses improve the way that employees stay in contact with each other for better productivity when it comes to having meetings from different locations. Employees can also use Jive to communicate with customers in a more reliable way to boost your customer service performance.

ShoreTel Overview

Businesses use ShoreTel’s VoIP services to keep all of their communications centralized in one location which can make them easier to manage. Employees are able to have an easier time using ShoreTel’s VoIP system to stay in contact with each other for important meetings, while also being able to speak with customers more conveniently.

Jive Main Features

  • Inbound reports available
  • Auto attendant
  • Fax to email
  • Customized messages
  • Call routing
  • Call recording
  • Call monitoring
  • Call center management
  • Voice recognition
  • Call queue manager
  • Contact management
  • Messenger
  • Employee directory

Jive is compatible with desktops, as well as Android and Apple devices which makes it easily accessible to most people. As a result, employees can easily stay in touch with each other, whether they’re at their desk at work on on the move on their mobile. This also helps employees stay in better communication with customers.

You can use Jive with a variety of apps that include Eloqua, Workfront, Bitium, Wrike, Lucidchart, Google Drive, Evernote, Gmail, Outlook, and more. Some of these apps are pretty popular among many companies which can make it much easier to integrate Jive. Employees who commonly use the aforementioned apps can feel more confident implementing them with the new VoIP features from Jive.

ShoreTel Main Features

  • Automatic lead distribution
  • Caller ID
  • Call list management
  • Call monitoring
  • Call tracking
  • Call routing
  • Caller ID
  • Activity tracking
  • API
  • Voice recognition
  • Conferences
  • Messenger
  • Voicemail
  • Queue manager

You can use ShoreTel with desktops and Apple devices which can make it easy for people with these devices to use ShoreTel’s VoIP features. They can easily communicate with employees whether they’re out and about on their mobile or sat at their desktop to improve your customer service ratings. Furthermore, they can conveniently remain in contact with other team members for important conferences and messages. However, Android users may find that it’s a little more difficult to use ShoreTel’s VoIP features.


We liked how ShoreTel offer 14 integrations with some of them including ExecVision, Gong io, JobDiva, and Klipfolio. Companies that already use these apps would find the integration process of ShoreTel to be smoother. This is because employees are familiar with how to use the apps which can help them have an easier time incorporating ShoreTel’s VoIP features into their regular work.

Calling Plans & Pricing 


You can use Jive’s VoIP services for between $19.95 and $29.95 for 1 to 100 users. The prices will vary depending on the number of people that you want to have on the plan and there’s no long term contract for you to commit to. When it comes to having over 100 users on the plan, you can contact Jive to receive a customized quote depending on how many users you want to have using the system.


ShoreTel provide companies with their VoIP services based on quotes. Therefore, you can get in contact with them directly and let them know the number of users that you’d like to have on the plan to receive prices.

Customer Support


Jive’s customer support options include a phone number, email address, a ticketing feature, and training. Companies can easily get in contact with Jive by using their email address and phone number when it comes to more urgent issues. The training that’s available is also excellent for enabling employees to learn how to use the new VoIP system quicker.


You can receive help from ShoreTel in the form of a phone line, online chat system, video tutorials, and a knowledge center. The phone line and online chat system are reliable options that you can use to directly speak with a representative from ShoreTel to receive expert help for more serious issues or questions that you may have.

Employees can make use out of the video tutorials to train themselves on how to use the new VoIP software. Furthermore, if they have any questions, they can look them up in the knowledge center first which can make it easier for employees to learn how to use ShoreTel’s VoIP features.


Are There Any Free Trials Available With ShoreTel or Jive?

Both ShoreTel and Jive don’t currently offer free trial periods.

What Languages Are Supported By ShoreTel and Jive?

ShoreTel and Jive both support English.

What Sized Businesses Use ShoreTel and Jive?

Small, medium, and large companies use ShoreTel, whereas, Jive’s main clients include small and medium businesses.

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Related ShoreTel VoIP Comparisons

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Mitel vs Shoretel

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Nextiva vs ShoreTel

Vonage Business vs ShoreTel

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RingCentral vs ShoreTel

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Verdict of ShoreTel vs Jive

Businesses of all sizes tend to use ShoreTel and they have more integrations available compared to Jive which could be a big factor to consider for some companies. After reading through our comparison of what ShoreTel and Jive have to offer, you’ll be able to have an easier time deciding on the one that’s best for your business.

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