Finding the right VoIP service can help improve your company’s internal communications and productivity, while also boosting your customer service ratings. This post covers the main features, pricing plans, and customer support features that are available from Jive and Dialpad.
They’re both popular VoIP services that various businesses have been using for different reasons. You’ll be feeling more assured about the types of VoIP features that Dialpad and Jive offer to help you make the right choice when it comes down to picking one of the two for your business.
Our Comparison of Dialpad vs Jive Communications
Jive Overview
Jive offers VoIP services to small, medium, and large businesses to help them improve their overall communications. Employees are able to stay in contact with each other through more modern technologies which helps to boost productivity.
Businesses can also communicate with their customers better which improves customer service ratings and enables people to have a better experience while calling your company.
Dialpad Overview
Dialpad is an ideal choice for small and medium businesses as it comes with features that can be scaled. This can be great for growing businesses to continue adding VoIP features and altering their plans and features as they expand.
Their VoIP features are easy to use and integrate to ensure that your employees can start using the system to improve communications within no time.
Jive Main Features
- Data exporting features
- Smart searches
- Group messaging
- Analytics dashboards
- Employee directory
- Community manager reports
- HR portals
Jive offers a wide range of integrations that include Workfront, Wrike, Bitium, Oracle Eloqua, Kapost, Lucidchart, Gmail, Evernote, Outlook, Google Drive, and more. Therefore, businesses have been able to implement Jive’s VoIP features into their infrastructure more easily.
In addition to this, you can use Jive with a variety of devices that include Windows desktops and mobiles, and Macs, as well as Apple and Android devices. Being able to use a VoIP service with this many devices makes it easier for employees to use the service on different devices to improve communication with customers and other employees.
Dialpad Main Features
- IVR recognition
- Voice recognition
- Contact management
- Inbound reporting
- Data integration
- Group messages
- HD video conferences
- 3 way calls
- Fax
- Call recording
- Company directory
- Visual voicemail
Dialpad also offer a few integrations that many businesses may find they’re able to make good use out of. These include Salesforce, Google G-Suite, and Microsoft Office 365. These are popular apps that you may already be using which can make the integration process of using Dialpad even easier.
You’re also able to use a variety of devices with Dialpad. Windows and Mac desktops, along with Android and Apple devices are compatible with Dialpad. As a result, your employees can have an easy time staying in contact with each other and customers from different locations.
Calling Plans & Pricing
Jive Phone
Jive’s pricing plans work by charging you for the number of the devices that you are using with no long term contract necessary. Businesses are charged between $19.95 and $29.95 depending on the number of users that are using the Jive VoIP system.
The prices can vary between $19.95 and $29.95 per device when you have 1 to 100 users. If you want to have more than 100 users, you can get in contact with Jive to receive a customized quote.
Dialpad
Dialpad offers three pricing plans that provide you with different VoIP features. The number of VoIP features increase the further up the pricing plans you go and these plans include the following costs:
- Standard – $15 per user every month when billed annually or $20 per user every month when billed monthly
- Pro – $25 per user every month which can only be billed annually
- Enterprise – $35 per user every month which can only be billed annually
Customer Support
Jive Communications
Jive offer their customers support in the form of emails, a phone line, and a ticket system. In addition to this, their VoIP service comes with training which can be handy for helping companies to implement Jive into their communications more easily.
Being able to contact Jive through their phone line and email is also great for ensuring that you’re always able to get in direct contact with a member of the customer support team to receive help or have any questions answered.
Dialpad
If you want to get in contact with Dialpad to get help with any problems, there’s a good variety of ways to get the assistance you need. They have a phone line, email, and live support system that lets you directly get in contact with them.
In addition to this, there’s a ticket system and their VoIP system comes with training. Therefore, businesses are provided with an excellent range of options to choose from to contact Dialpad and get help.
What Languages Do Jive and Dialpad Include?
Currently, both Dialpad and Jive only offer their VoIP services in English.
What Are Some of the Biggest Companies That Use Jive and Dialpad?
Dialpad’s most notable clients include Post Mates, Motorola Solutions, and Eventbrite. Some of the biggest companies that use Jive include Schneider Electric, Lafarge, and T-Mobile.
Do Jive and Dialpad Offer Free Trials?
Jive doesn’t offer any free trial, however, businesses can use Dialpad for a free trial period to see whether the features are the right fit for their company. If you’re not happy with the service, you can simply cancel the membership at no added cost.
Related Jive Comparisons
Jive vs Google Voice for Business
Related Dialpad Comparisons
Google Voice for Business vs Dialpad
Verdict of Jive vs Dialpad
Small and medium sized businesses may prefer the pricing plans and tiered features that are available with Dialpad as you’re able to be more flexible with the plans and features that your company needs as it expands. Large businesses find that Jive is a better choice due to how you can receive customized quotes when you have more than 100 users.
Hopefully, you can use the information found throughout our review and put it to good use to make the best decision about which VoIP service is best for your business.