Have you been interested in using Jive or Mitel as your new business phone service? If so, you’ll want to check out our post below that covers the comparisons between the two services. By the end, you’ll be feeling more confident about the main features, pricing plans, and customer support options that Jive and Mitel have to offer.
Our Comparison of Mitel vs Jive Communications
Mitel Overview
Mitel’s VoIP service allows businesses to improve the way that they communicate with customers to improve customer service ratings. Employees are also able to have an easier time collaborating with each other due to the range of VoIP features that are available. The system is easy to use and companies can found that the centralized system is simple to navigate.
Jive Overview
Companies can use the VoIP features provided by Jive to help employees collaborate and communicate with each other from different locations. This can make it easier for remote workers to work with other team members, no matter where they are. The company’s VoIP software also helps employees remain in contact with customers to improve your customer service ratings.
Mitel Main Features
- Call scripts
- CRM integration
- Contact history
- Communication management
- Call list management
- Call routing
- Call recording
- Messenger
- Call transfer
Mitel is compatible with Apple devices and devices that have internet access. Therefore, Android users may have a more difficult time using Mitel’s VoIP features. However, Apple users are able to use the Mitel software on their mobile with ease to stay in contact with customers and other employees from no matter where they’re located.
There are four integrations available with Mitel that may be a little disappointing for some. These integrations include WebRezPro, AuguTech, TigerPaw, and InGenius. Companies that use these apps would find that it’s easier to integrate Mitel as employees are already familiar with how to use the apps.
Jive Main Features
- Inbound reporting
- Call routing
- Call recording
- Auto attendant
- Fax to email
- Voice recognition
- Call center management
- Call monitoring
- Call queue management
- Messenger
- Employee directory
Jive can be used with various devices that include desktops, as well as Apple and Android devices. Therefore, people who are in the office can easily use the Jive VoIP system to stay in contact with employees who are out and about. Employees who are out can use the service on their devices to collaborate with other team members from different areas.
We also liked how there are several integrations available that are popular. These integrations include Evernote, Gmail, Google Drive, Outlook, Workfront, Bitium, Eloqua, Lucidchart, and more. If your business uses these apps already, you’ll find that it’s easier to integrate and use Jive as employees know how to use the apps.
Calling Plans & Pricing
Mitel
You can learn more about the pricing plans offered by Mitel by contacting them directly. This is because they only provide quotes which can be provided once you’ve given them more details about the kinds of VoIP features that you want, as well as the number of users you’d like to have on the plan.
Jive
The cost for this VoIP services depend on how many users you want to have on the plan. Depending on the number of users you have on the plan, the prices can vary between $19.95 and $29.95 when you have 1 to 100 users. When it comes to businesses that want to have over 100 users on the plan, they have to contact the company directly to receive a quote.
Customer Support
Mitel
Mitel includes a phone line and an online chat system that you can use to directly contact them. Businesses that have recently made the move from traditional moves to a new cloud based system may feel more comfortable being able to contact the service provider directly as it enables you to receive help from an expert.
Jive
You can contact the company through an email address, and a phone line. These are great options to consider for times when you want to speak directly with a representative from Jive to get expert help for more urgent issues. In addition to this, we liked how Jive also offer a ticketing system for support and training videos.
The training videos can help to make the integration process faster because employees are able to have an easy time teaching themselves on how to use the new VoIP features.
What Languages Are Supported By Jive Communications & Mitel?
Jive’s VoIP service currently supports English. Mitel, on the other hand, supports over 22 languages that include English, Arabic, French, German, Chinese, Hebrew, and more.
What Size Businesses Use Jive & Mitel?
Both Jive and Mitel are commonly used by small, medium, and large companies.
Do Jive & Mitel Include API?
Jive has API available and Mitel doesn’t include API.
Related Jive VoIP Comparisons
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Related Mitel VoIP Comparisons
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Mitel vs Google Voice for Business
Verdict of Jive vs Mitel
Mitel and Jive are both great options for small, medium, and large companies. However, the range of integrations that are available with Jive may be more useful for some businesses. Now that you’ve had a chance to check out our comparison of Jive vs Mitel, we hope that you’re able to pick the one that’s right for your business.