If you’ve been considering using Jive or Google Voice for business as your VoIP service provider, you’ll want to check out this post first. We’ve covered the main features, pricing plans, and customer support options that Jive and Google Voice have to offer. Once you’ve read through this post, you’ll be left with a better idea about what both of these VoIP services can provide you with so that you can pick the one that’s right for your company.

Our Comparison of G-Suite Google Voice vs Jive Communications


Google Voice Overview

Google Voice for business (also known as GSuite Google Voice) offers useful VoIP features, such as customized greetings, call logging, and voicemail. Companies can use these VoIP services to improve communications with customers to improve customer service ratings. Employees are also able to stay in communication with each other for better collaborations.


Jive Overview

Jive Communications includes VoIP services that businesses can use to keep all of their communications unified and easy to access in one place. Their features allow team members to work together more easily and remain in contact with customers, regardless of their location. They also have some excellent integrations that many businesses can make great use out of.


GSuite Google Voice Main Features

  • SMS to email
  • International calling
  • Customized greetings
  • Number porting
  • Voicemail transcripts
  • Do not disturb
  • Block callers

GV features some useful integrations that include Salesboom CRM, VictorOps, Google Meet, and TickTick. Companies that use these apps would find that it’s easier for them to integrate it their business due to how employees have experience with these programs already.

Apple and Android devices are compatible with Googles phone service which makes it easy for employees to use their VoIP software on their mobiles. As a result, you can be sure that your employees can easily remain in contact with customers for improved customer service ratings. They’re also able to collaborate better with other team members to boost productivity.


Jive Main Features


  • Call center management
  • Messenger
  • Call routing
  • Call recording
  • Call monitoring
  • CRM integration
  • Queue manager
  • Conferences
  • Voice recognition
  • Fax management
  • Event scheduling

You can use a range of eight integrations that include Salesforce Sales Cloud, Google Workspace, Zoho CRM, Zoho Desk, Microsoft Azure, and Slack. Businesses that use these apps have found that it’s simpler to integrate Jive as employees have a level of familiarity with these apps that make it easier to use them along with the new VoIP system.

Jive can be used with Apple and Android devices, along with devices that can be connected to the internet. So, your employees are able to easily stay in contact with customers and other team members, regardless of where they’re located. This helps team members boost productivity by being able to collaborate better with each other. You’re also able to improve your customer service ratings as employees stay in contact with customers with a reliable system.


Calling Plans & Pricing

Google Voice Business

When it comes to making calls to people in the U.S. or Canada, freelancers and businesses with a need for only 1 line and minimal features are able to unofficially use Google Voice for free. However, there may be charges made to the account for calls that are being made to other countries.

For businesses with a need of more than 1 line or extra features pricing is as follows:

  • Starter: $10 per month per user – up to 10 lines
  • Standard: $20 per month per user – unlimited lines
  • Premier: $30 per month per user – unlimited lines with free international calling

Jive

You can use Jive’s VoIP services for between $19.95 and $29.95 depending on how may users are on the system. When it comes to having more than 100 people on Jive’s phone system, you’ll have to directly contact them to receive a quote.


Customer Support

Google Phone

GV’s free service includes an online forum and video tutorials for support. The online forum can be handy for enabling employees search any queries that they may have and be able to find solutions independently. Moreover, the video tutorials can make the integration process easier as employees can teach themselves how to use the new VoIP system.

Some people have been disappointed how there’s a lack of customer support options that let you get in direct contact with the company but what can you expect with a service that is free.

For Googles Workspace Cloud Phone service they offer support 24/7 via chat and over-the-phone.

Jive

Jive has a range of customer support options that include an email address, phone number, video tutorials, and a ticketing system. You can make use of the phone line and email address to directly get in contact with a representative from Jive to receive expert help. This can be great for times when you’re experiencing more urgent issues.

Employees can use the video tutorials to bring themselves up to speed with the new VoIP features independently. This can be useful for helping employees have an easier time learning how to use the VoIP software which can speed up the integration process.


What Languages Are Supported by Google Voice Business & Jive?

Google and Jive only support English.


Does Jive Offer a Free Trial?

Yes, Jive offers a free trial period that lets you try their features for free for a limited period of time. You can then decide whether to continue using their services or cancel the plan.


What Size Businesses Use Jive and GSuite Google Voice?

Both Jive and Google are commonly used by small, medium, and large businesses.


Related Jive VoIP Comparisons


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Related Google Workspace Cloud Phone Comparisons

8×8 vs Google Business

Google Business vs Ooma Office

RingCentral vs Google Voice Business

Line2 vs Google Workspace Phone

Grasshopper vs Google Phone for Businesses

Google Business Phone Service vs Nextiva

Mitel vs Google Phone for Businesses

Nextiva vs Google Business Phone


Verdict of Jive vs Google Voice for Business

Google Voice unofficially allows for phone services for free to solopreneurs and freelancers, which can make them an excellent choice for ultra-small businesses like this that are looking to minimize their costs. For small and medium sized businesses with a true need for busiess phone service they offer varying plans run through their GSuite Google Voice offerings. The pricing plans available from Jive are also affordable for many companies. Furthermore, the integrations and customer support options available from Jive could make them a better choice for some businesses.

After checking out our post of what Jive and Google Voice Business has to offer, we hope that you’re able to have an easier time when it comes to picking the one that’s the right match for your business.