Phone.com and Vonage Business both offer a great variety of VoIP features that different types of businesses can use to improve their communications. If you’re having a difficult time trying to decide whether Phone.com or Vonage Business is the right choice for your business, check out our comparison post below.
We’ve included information about the kinds of features, pricing plans, and customer support options that both of these services have to offer. This can leave you with a better idea about which business phone service would suit your company best.
Our Comparison of Vonage Business vs Phone.com
Phone.com Overview
Phone.com provides businesses with a VoIP system that’s cloud-based, meaning that there’s no physical hardware required to use their software. This makes it easy for you to access important customer information in one place to provide customers with a more helpful experience. Their VoIP features also encourage employees to work together better on projects.
Vonage Business Overview
Vonage Business includes a superb variety of VoIP features that companies can tailor to suit their specific needs. Your employees can have an easy time staying in touch with each other for improved collaborations. They can also provide customers with a more professional experience by using the available VoIP features.
Phone.com Main Features
- Caller ID
- Call screening
- Conferences
- Call forwarding
- Auto receptionist
- Voicemail
- Toll-free number
- Unlimited extensions
You can use Phone.com’s software with desktops, as well as Android and Apple mobile devices. This makes it super easy for your employees to have access to the VoIP features to stay in communication with colleagues and customers. This can improve productivity between teams and help customer service teams provide customers with a helpful experience.
Some of the integrations available with Phone.com include PieSync, AllProWebTools, JobDiva, and APIANT. If your business uses these applications, your employees may feel more assured about implementing the new VoIP features with programs that they know how to use. This can be a superb way to make the integration process smoother and faster.
Vonage Business Main Features
- Call routing
- Conferences
- Call recording
- Voicemail
- Voicemail to email
- Voicemail transcripts
- Caller ID
- Customized tag calling
Vonage Business can be used with Android/Apple mobile devices and desktops. As a result, your employees can use different devices to have access to the same system which makes it easier for them to communicate with each other. They can also be sure to provide customers with a more reliable experience as they’re able to access customer details conveniently.
We liked how Vonage offers a range of popular integrations that include QuickBooks, Microsoft Dynamics CRM, Bullhorn, Microsoft Outlook, Salesforce Sales cloud, and Tenfold. Employees who are familiar with these apps may find that integrating Vonage’s new VoIP system is an easier process.
Calling Plans & Pricing
Phone.com
You can choose from two plans when using Phone.com that include the following:
- $9.99 per month per user (All features aside from unlimited extensions)
- $19.99 per month per user (All features including unlimited extensions)
Vonage Business
There are three pricing options available from Vonage Business that include the following:
- Mobile – $19.99 per month per user
- Premier -$29.99 per month per user
- Essentials – $39.99 per month per user
Customer Support
Phone.com
Phone.com includes an email address and phone line which provides you with direct forms of communication. This can put you at ease as you know that if there are any urgent problems, you can speak with someone directly to receive expert help.
Vonage Business
Vonage Business offers a ticketing system, email address, live chat, and phone number. These options provide businesses with easy forms of support that they can use to speak with a representative to receive help.
Being able to speak with an expert from the company is a great feature for businesses that have switched from traditional phone systems to VoIP software. If you’re unsure about the setup process or how to use the features, you can get help from a Vonage support member.
What Kinds Of Companies Use Phone.com & Vonage Business?
Phone.com is used by freelancers and small businesses. Vonage’s clients include companies of all sizes due to their scalability factor.
Are There Any Free Trials Available?
Vonage Business offers a free trial period and Phone.com currently doesn’t. Being able to use a free trial period can be handy for allowing your business to test out the VoIP features to see if their software integrates well with your business before you start paying for the service.
How Can You Pay for Phone.com & Vonage’s VoIP Software?
You can pay for both of these VoIP services through a subscription service.
Verdict of Phone.com vs Vonage Business
Freelancers and small businesses are the most common clients of Phone.com due to how their features and pricing plans are suited to smaller businesses. If you have a business that’s going to expand, you may want to consider Vonage Business instead.
This is because they are used by businesses of all sizes. As a result, their features are created to be scaled. You can also have the features tailored for your company’s specific needs.
Now that you have a better idea about what Phone.com and Vonage Business have to offer, you’ll be able to make a more informed decision about the one that would be best for improving your company’s communications.