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Both RingCentral and Nextiva alike are regarded as a top cloud based communications providers for small-to-medium sized businesses and it’s not without merit. Each offers a feature rich, scale-able platform to meet even the most complex businesses needs. Whether you have special faxing needs, conference calling particulars, app integration or even special collaboration tools both are there for you, albeit with slightly different plans and feature sets to boot. Below you will find our complete Nextiva versus RingCentral comparison with our hope being that it helps making your buying decision a little bit easier when choosing between these two mainstays in the Business VoIP Sector, though we firmly believe you can’t go wrong in choosing either company.
Nextiva vs RingCentral
Nextiva Overview & Key Features
As a Virtual PBX solution, Nextiva is right up there. The basic service suite, like any VoIP cloud communication system, offers the standard set of hosted VoIP, Cloud contact centers, Internet faxing, analytics, softphone apps, collaboration tools, messaging (both individual and group), and a truckload of paid features in their paid plans. If that sounds similar to RingCentral, that’s because they’re fighting it out in the same domain.
- 3 tiered paid plans – Office Pro, Office Pro Plus and Office Enterprise offer a robust set of features for the price. The basic Office Pro is still good enough to several UCaaS options. That being said, Nextiva is probably not suitable for Freelancer level users, since the ROI isn’t that good for the free features. There isn’t a free trial either. Pricing is by quote, and monthly subscription only and has no annual payment plan.
- Feature options – Advanced call management, free local numbers, number porting, and a free toll free number. Unlimited paperless faxing, IM, auto-attendant, shared call appearance, call hold music, and VM to email features among others.
Paid features for premium plans – Pre-recorded HD greetings, recording options, click-to-call, and robust collaboration options round off the premium features which are extremely valuable for small businesses willing to invest in a feature bundle.
Comparing The Details
|Pricing plans||No free trial|
Office Pro – $19.95/mo
Office Pro Plus – $22.95/mo
Office Enterprise – $29.95/mo
Call center options are not omni-channel, but offers a fair deal of call handling, campaign management etc.
Call center pro $50/mo/user
Call center enterprise $100/mo/user
Monthly and annual plan options
Essential – $19.99/mo
Standard – $24.99/mo
Premium – $34.99/mo
Enterprise – $44.99/mo
Full feature omni-channel UCaaS solution
|Features (basic)||Cloud PBX w/on-premise support|
Free number porting, local number, toll-free #
Advanced Call management
Paperless fax (unlimited), virtual fax
Auto attendant, on-hold music
Meet-Me Conferencing (9 participants)
VM to email
Shared call appeareance
Call routing, transfer, and Do Not Disturb mode
Call announce, Call screening, Call hold
Multi-level auto-attendant, on-hold music
Unlimited video conferencing (4 participants)
Admin panel with QA and analytics
Programmed alternate phone and VM
File sharing, instant messaging, chat rooms
|Features (paid)||Call recording (Enterprise only), Click-to-call|
Voicemail to Text ($2.95 per line)
Nextiva Anywhere – location independent
Professional pre-recorded greeting (1 for Office Pro Plus, 3 for Enterprise)
|Call recording, Click-to-call, and Call blocking|
Call queuing ($7.99/mo)
Internet fax ($7.99/mo)
Toll free number ($29.99 /mo)
Glip connection, call log reports, Single-sign on
|Integration||Android, iOS, and Web|
3 app integrations including Zendesk. But additional gamification options, IVR recognition, escalation and permission management suite, with SSL for data security. Automatic back-up, call distribution, and lead distribution features.
Monthly subscription for integration with other proprietary apps.
|Android, iOS, Windows, and Web|
53 app integrations including full G suite support, free Microsoft products, Google, Box and Dropbox integration for all devices. Ability to schedule Google calendar meetings, Google voice and hangout conference calling, VM access via Gmail, and Chrome browser support.
Paid integration for Salesforce, Desk.com and Zendesk.
|Customer support|| |
Comprehensive telephone, web, and email contact support. Online forum and FAQs. No dedicated fraud handling, but treated as emergency.
Ticketing, phone, and email options. Comprehensive support center, fraud protection center, online FAQs, user-guides, and personalized demo.
Verdict on Nextiva vs RingCentral
RingCentral’s toughest fight yet (Nextiva), comes from a near-identical product suite. With plans starting at a lower price point, they keep it more competitive – offering more business-critical features for a lower price at each successive tier. Service is reliable, and they don’t limit the toll-free minutes, video conferencing users, or HD voice features for paid tiers like RingCentral. However, as your needs grow, RingCentral packs your tiers with advanced features and is light years ahead in terms of integration options.
Nextiva gets a headstart on escalation management, some signature lead management, outbound campaign management, IVR, and gamification options – each offering great specialty value for niche businesses. Their call center is an equally robust solution despite not being a full-feature UCaaS. That’s about where RingCentral’s slow-burn turns into full-feature explosive power if you can swallow the higher price points. This means that beyond the calling capabilities of Business VoIP, they offer a custom collaborative platform (with Slack also on integration offer, it’s nearly two platforms for the price of one), desktop and softphone clients, and omnichannel power with high end outbound features (powerful automatic dialers including progressive, preview, and predictive dialers with campaign management). Glip for team collaboration is another shot in the arm for RingCentral, just shading Nextiva’s team messaging features for allowing standalone integration.