Using a high quality VoIP service can be a superb way for your business to improve communications between employees and clients, while also helping them to stay in contact with each other more easily. Dialpad and Avaya are both excellent VoIP services that businesses have been using to enhance their communcations!

To learn more about the main features, customer support options, and pricing plans available from Dialpad and Avaya, check out our comparison post below.

Our Comparison of Avaya vs Dialpad

Dialpad Overview

Dialpad enables companies to help employees communicate better with clients and each other through a centralized system. This makes it more convenient for all of your employees to be able to have access to all of the information that they need when it comes to communications. their range of VoIP features also ensures that employees can stay in touch with each other and customers more conveniently. Not to mention, businesses have been liking how the VoIP features on offer from Dialpad can be scaled as it makes them a flexible option to consider for growing companies.

Avaya Overview

Avaya provides companies with a range of VoIP features that your employees can use to easily remain in touch with clients which can have a positive impact on your customer support ratings. These VoIP features also mean that employees can communicate with each other through one system which can help team members collaborate more easily with each other and get across important information in an instant.

Dialpad Main Features

  • Call recording
  • Voice recognition
  • Data integration
  • Video calling
  • Call monitoring
  • Contact management
  • Fax
  • Messenger

Windows and Mac desktops, as well as Android and Apple devices are compatible with Dialpad’s VoIP software. This makes it super easy for employees who are working remotely to stay in contact with team members who are on the move and able to use their mobile devices. As a result, employees may be able to be more productive throughout the day as they can attend important meetings and get messages across to each other quickly.

Furthermore, Dialpad can be used with Google GSuite, Salesforce, and Microsoft Office 365. These are common apps that many businesses use on a daily basis which can make the VoIP software more useful. It can also help employees to have an easier time implementing the new VoIP software with programs that they’re already familiar with how to use.


Avaya Main Features

  • Call reporting
  • Call routing
  • Call recording
  • Cal transfer
  • Call list management
  • Call center management
  • Messenger
  • Automatic call distribution
  • Customer history
  • Queue manager
  • Resource management
  • Real time monitoring

Android and Apple devices, along with Mac and Windows desktops can be used with Avaya’s VoIP system. This is a great way to simplify communications and ensure that employees are able to contact each other with ease for better collaborations. They’re also able to improve the way that they handle incoming calls from clients as they can use a range of devices to keep on top of everything.

Avaya also offers more integrations compared to Dialpad with a total of 29 on offer. Some of these include Cherwell, ZohoCRM, Logicbox, Vocalcom, and CallTools. If these are the types of applications that your business already incorporates, you’ll find that integrating Avaya into your infrastructure can be a simpler process. Employees who have confidence in using these applications may find that being able to use them with a new VoIP system helps them learn how to use all of the features.

Calling Plans & Pricing 


Dialpad offers three pricing plans that are available for as follows:

  • Standard – $15 per month per user (billed annually) or $20 per month per user (billed monthly)
  • Pro – $25 per month per user (billed annually)
  • Enterprise – $25 per month per user (billed annually)


Avaya offers their VoIP services based on quotes. You can contact them directly and let them know how many users you’re looking to have on the VoIP system, as well as the types of VoIP services that you’re interested in using to receive a quote.

Customer Support


You can get in contact with Dialpad directly through their phone line, email address, and live chat system. These excellent forms of communication that enables you to get help from an expert when it comes to more complex issues. Businesses that have made the move from traditional phone lines to a new VoIP system may feel more at ease knowing that they’re able to speak directly with a representative from the company.

The training feature is superb for helping employees have an easier time learning how to use the new VoIP system. If they get stuck or cant remember how to use a certain feature, they can simply refer to the training videos. This can also help to speed up the integration process by enabling employees to be more comfortable with the new VoIP features.



Avaya’s customer support options let you contact them directly via their phone line and live chat system. This is ideal for companies that want to be able to speak directly with someone from Avaya to receive the right kind of assistance for more serious issues that could occur with the VoIP system.

In addition to this, Avaya has an online forum and video tutorials. Employees have been liking how they can train themselves and boost their confident with using the new VoIP system by using the video tutorials. The online forum is a fantastic resource that helps employees easily search up smaller queries that they may have with Avaya’s VoIP software.

What Size Businesses Use Dialpad & Avaya?

Dialpad is used by small, medium, and large companies, whereas, Avaya is mostly used by medium and large businesses.

Is There a Free Trial Available When Using Dialpad or Avaya?

Dialpad offers a free trial and Avaya currently doesn’t offer a trial period.

How Can You Pay for Avaya and Dialpad’s VoIP Services?

Both Dialpad and Avaya can be paid for through subscriptions.

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Verdict of Avaya vs Dialpad

Dialpad and Avaya are both excellent VoIP services that can improve the way that your company handles communications. Small, medium, and large companies tend to use Dialpad more, whereas medium businesses and large organizations prefer using Avaya’s VoIP services.

Hopefully, the details found in our post have been useful in helping you to make a more informed decision about whether Dialpad or Avaya is the right VoIP service for your company.

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