Are you trying to find out whether Vonage Business or Nextiva is the best choice for your business?

If so, you’re in the right place. We’ve put together a comparison post that details the features for both VoIP service providers to help you have a clearer understanding of them.

Vonage Business are known for providing small and medium sized businesses with some great solutions via their cloud-based features. They also came into the game in 2001, which has given them a chance to gain a lot of experience.

Nextiva was established in 2008 buy they have expanded their company to provide solutions to over 100,000 customers.

Both are services that offer some great plans, but deciding on the one that’s right for your business can be tough. So, have a read through this post that compare the main features, pricing plans, and ultimately, which one may be the better choice for you. 

Vonage Business or Nextiva: Which is Better?

Vonage or Nextiva

Vonage Business Overview

Vonage Business provides businesses with cloud-based software that has been made for a wide variety of industries. Their range of packages allow you to host meeting online, collaborate via web conferences, have audio and video calls – and all while being able to use your desktops, smartphones, and laptops.

These solutions help your business to keep up with the times while also avoiding the additional cost and hassle of setting up telephone systems.

  • The virtual receptionist allows you to personalize your system to ensure that customer calls are always redirected to the correct department. This lets you provide a better experience for your customers.
  • A call recording feature lets you easily listen to recordings of your employees with customers, which can be easily accessed using the desktop or mobile app – a great feature that can help with training new staff.
  • The customer support team is based in the US and is very reliable and helpful.
  • There is no charge for the set-up and you simply have to plug in the Vonage box.

Nextiva Overview

Nextiva are also a great VoIP service provider that enables your business to use choose between their range of plans to be able to lower your costs compared to the traditional phone systems.

You’re able to save on having hardware installed and you’re able to have all your conferences, emails, calls, instant messages, and more, all on a single platform. Their online control panel makes it effortless to manage your employees that are across different locations.

  • You can have calls swapped and transferred between various devices (mobiles, desktops) with a simple click.
  • They provide you with unlimited calling and virtual fax for a more automated experience.
  • You’re able to set up small conferences with up to 9 participants, which is helpful for smaller teams.
  • Managing all your business’s outgoing and incoming calls is easier as all the info you need is provided in one place.

Nextiva Versus Vonage Key Features Comparison Chart

Nextiva Vonage
Package Choices & Features Office Pro:

  • Voicemail to transcription and email
  • Unlimited calls in the US
  • Best for businesses that want a basic plan

Office Pro Plus

  • Mobile app that includes instant messaging, conference bridge, and screen sharing
  • Collaboration tools can be accessed by mobiles and desktops

Office Enterprise

  • Call recording available for incoming and outgoing calls
  • One phone number lets you take and make calls anywhere, no matter what device you’re using
  • Great for unified calls by using all devices
  • Comes with virtual fax and phone recording too
Mobile:

  • Voicemail to transcription over email
  • Plays music when customers are on hold
  • Unlimited calling
  • Mobile and desktop app
  • Messaging available for teams
  • Great for businesses

Premium:

  • Virtual receptionist
  • CRM integration
  • Great for businesses that want to improve customer experience and communicate via a single app

Advanced:

  • Can forward calls to multiple people at the same time
  • 15 hours of call recording available per month with the option to have up to 500 hours for an additional cost
  • Visual voicemail available
  • Good for businesses that are looking to boost productivity and train employees easier
Ease of Use
  • Nextiva have a great support team that make the process of onboarding easier.
  • Users have mentioned how the mobile apps are responsive and getting them set up is a breeze.
  • On the other hand, the desktop portal may include too many functions that can complicate things.
  • Setting up an account as a new customer is easy with the online tutorials and trainer sessions that Vonage offer.
  • An automated wizard is available that guides you through the set-up process, step-by-step.
  • Some have mentioned how the desktop app is easier to use compared to the mobile app.
Supported Platforms iPhone, Android, website

Mac, PC, iOS, Android, Windows

iPhone, Android, website

Mac, PC, iOS, Android, Windows

Integrations
  • Zendesk
  • Mobile integration
  • Microsoft Outlook
  • Salesforce Sales Cloud
  • Microsoft Dynamics CRM
  • SugarCRM
  • Mobile integration
Standard Features
  • Automatic lead distribution
  • Call center management
  • Call monitoring
  • Voice recognition
  • Instant messaging
  • Voicemail
  • Call monitoring
  • Call recording
  • Call routing
  • Call transfer
  • Voicemail

Calling Plans and Pricing


Nextiva Vonage
Nextiva have 3 different packages that they offer and they include the following:

Office Pro – $19.95 per month per user

Office Pro Plus – $20.95 per month per user

Office Enterprise – $27.95 per month per user

Nextiva offer you a money-back guarantee if you’re not completely satisfied with the services.

You also don’t have to sign any contracts that tie you down as you’re able to pay for the services on a month-to-month basis.

Vonage Business also offers a range of 3 packages available and they include:

Mobile – $19.99 per month per user

Premium – 239.99 per month per user

Advanced – $39.99 per month per user

 

However, you also have the options of add-ons that you can pick and choose. For example, automatic call recording to be added to the Advanced plan would increase the monthly price from $39.99 to $49.99.

Just like Nextiva, Vonage Business also offer a money-back guarantee if you’re not happy with the services provided.

However, you do need to sign a contract that lasts a minimum of 3 months.

The Office Enterprise plan is more affordable than the top plan offered by Vonage. However, Vonage provides you with the opportunity to add even more services to your plan for an extra cost. So, that’s something that you may want to consider and whether it would be worth the additional cost.

The basic plans of both Nextiva and Vonage Business are very similar. Although, Vonage’s Mobile plan does have more to offer compared to the Nextiva Office Pro plan. Therefore, if you’re just looking at the basic plans for both, the Vonage one includes more features and at a very similar price.


Customer Support

Now that you have a better idea of the kinds of features and price plans that each service provider has to offer, you may want to start thinking about what the customer support is like.

Since these are cloud-based solutions that may be new to a lot of businesses and get rid of their traditional phone systems, you want to have a reliable team who can be there for any questions or issues you may have.

When it comes to choosing a VoIP provider for your business, you want to be sure that they are able to offer you support if anything goes wrong. We took a look at the kind of customer support that Nextiva and Vonage Business have to offer to find out if they’re reliable or not.

Have a look below to learn more about what kind of customer support that Nextiva and Vonage have to offer.

Nextiva

The customer support that Nextiva have to offer involves live chat online, an online knowledge center, and a ticketing system that’s available online. There are video tutorials available as well that can help you to resolve any of the common problems that you may be experiencing.

In addition to this, they have phone support that’s available from 5AM-6PM from Monday-Friday. On Saturday and Sunday, their support lines are up from 6AM-6PM.

Nextiva’s customer support includes an online ticketing system, comprehensive online knowledge base, live chat, and phone support from 5:00 a.m. to 6:00 p.m. AZ, Monday through Friday, and 6:00 a.m. to 6:00 p.m. AZ, Saturday and Sunday.

Vonage

The customer support at Vonage also includes a ticketing system online, a knowledge center online, a forum that includes support from the community (hosted by Vonage), and live chat online.

Their phone support runs from 8AM-12AM from Monday-Friday. On Saturday and Sunday, their lines are live from 9AM-9PM.

Vonage business also have an emergency call system which provides your company with support if you needed help after-hours with anything that was a serious issue.


Verdict of Vonage vs Nextiva

So, that concludes our comparisons of Vonage business and Nextiva. While reading through this post, you will have been able to pick up on the key differences that each provider has to offer.

As a result, you’re in a better position to be able to choose the one that’s best for your business.

Generally speaking, Nextiva tends to cater to small and medium businesses, as well as enterprises.

Vonage Business, on the other hand, focuses on small and medium businesses. That’s why they offer add-ons to their packages for an extra cost. This allows small and medium businesses to customize their VoIP plan to fit directly with the needs of their smaller scaled operations.

If you have a larger business, you may benefit more from the unlimited calling and being able to communicate with people across different locations.

Vonage enables your business to expand and easily ensure that your VoIP services are able to keep up by being able to include the add-ons to your plan at any time. Nextiva does offer their packages at a lower price, buy they have less integrations available compared to Vonage.

Businesses that have used Nextiva have mentioned that the set-up process can take a little while. Therefore, you may need a little bit more patience with Nextiva being set-up in your business compared to Vonage, which seem to have a more swift process.

Vonage business also offer more support including have after-hours support. Businesses feel more reassured knowing that they can be on the phone with a representative who can help, no matter what time of the day or night it is.

While Vonage do offer more features compared to Nextiva, not all businesses would make use out of the additional services available. And considering that Nextiva is a more affordable option all round, the more basic features that they have available may be all your business would need and benefit from.

There are many factors that you’re going to want to take into consideration before you make a final decision. We hope that our review has provided you with the necessary information that you need to be able to easily compare Vonage Business and Nextiva.