If you’ve been interested in using Vonage or 3CX and are having a tough time deciding on the one that you think is the best business phone service for your company, you’ll be feeling a lot more confident after checking out our comparison post below. We’ve included the main features, customer support options, and pricing plans that Vonage Business and 3CX have to offer.
Our Comparison of 3CX vs Vonage Business
3CX comes with an excellent range of VoIP features that include conferences, video calls, call queues, and more which can drastically improve the way that employees communicate with customers and team members. Their system is also easily compatible with a variety of devices and apps that can make the integration process go smoothly.
Vonage Business Overview
Vonages phone service for Businesses allows companies to use cloud based VoIP features that help employees be more productive when it comes to meetings and staying in contact with customers. Their VoIP features can be customized which makes them an ideal choice for companies that want to be specific with their VoIP features.
3CX Main Features
- CRM integrations
- Call transfer
- Call routing
- Call monitoring
- Call tracking
- Call reporting
- Automatic backup
- Caller ID
- Callback scheduling
- Communication management
There’s an impressive total of 33 integrations available with 3CX with some of the main ones including Microsoft 365, HubSpot CRM, Salesforce Sales Cloud, Freshdesk, Zoho CRM, Zendesk, Google Contacts, Microsoft Outlook, and Tenfold. These are the kinds of apps that many businesses use regularly which can help to make it easier for you to integrate 3CX into your business as employees have more familiarity with the apps.
You can also use 3CX with Android and Apple devices, along with devices that have internet connection. Therefore, employees can easily use the 3CX software on their devices to collaborate with team members and speak with customers from no matter where they are.
- Caller ID
- Call recording
- Voicemail to email
- Voicemail transcripts
- Customized tag calling
There aren’t as many integrations available with Vonage in comparison to 3CX which can make the integration process a little more difficult. Having said that, the integrations that are available with Vonage are fairly popular and they include QuickBooks, Tenfold, Salesforce Sales Cloud, Microsoft Outlook, and Microsoft Dynamics CRM. If your business uses these apps already, you may find that it’s easier for employees to learn how to use the service.
Furthermore, Android and Apple devices are compatible with Vonage Business. Therefore, most employees can be sure to stay in contact with other team members and customers with their existing devices.
Calling Plans & Pricing
3CX offers three pricing plans that include the following:
- Standard – Free per month per user
- Pro – $325 per month per user – Billed annually
- Enterprise – $394 per month per user – Billed annually
You can choose between three pricing plans when it comes to using this service and they include the following:
- Mobile – $19.99 per user per month
- Premier – $29.99 per user per month
- Essentials – $39.99 per user per month
3CX has a range of customer support options that include video tutorials, an online chat system, and a phone number. The online chat system and phone number are great options for times where you need to directly get in contact with a representative from 3CX. They can provide you with expert assistance for more urgent issues.
The video tutorials are also superb for letting employees train themselves on how to use the new 3CX VoIP system. This can be an effective way to speed up the integration process of 3CX.
Vonage has an email address, ticketing system, phone line, and online chat system. So, while it lacks the video tutorials for training that 3CX offers, there are still plenty of great customer support options available. Therefore, companies can rely on Vonage Business to receive help when it comes to urgent problems by using the online chat system or phone line to directly speak with an expert.
What Languages Are Supported By Vonage & 3CX?
Vonage supports English and 3CX supports English, Chinese, Turkish, German, Italian, Japanese, Polish, Portuguese, Spanish, French, and more.
What Types of Companies Use 3CX & Vonage?
Small, medium, and large businesses use 3CX, whereas, small and medium companies use Vonage.
Does Vonage Business or 3CX Offer Free Trials?
Currently, Vonage doesn’t offer a free trial. However, you can use 3CX’s VoIP services for free for 30 days. This provides you with an opportunity to use their services and see if they’re a good match for your company.
Related Vonage Business Comparisons
Related 3CX Comparisons
Verdict of Vonage Business vs 3cx
So, that wraps up our post on the VoIP services that Vonage Business and 3CX have to offer. They’re both fantastic VoIP service providers, although, 3CX tends to attract small, medium, and large organizations. Vonage is mostly used by small and medium companies due to the kinds of pricing plans and features that are available. 3CX offers more integrations, but Vonage Business still has several useful compatible apps that many businesses may be able to make good use out of.
Hopefully, you can use the details in this post to make the best decision about whether 3CX or Vonage is the best VoIP service provider for improving your company’s communications.