If you’ve been struggling to decide on which VoIP service is best for your business, you can check out our post below as it includes the main features, pricing plans, and customer support options that Vonage Business and Cisco have to offer. After checking out our post, you’ll have a better idea about which one of these VoIP services is right for improving your company’s communications.
Our Comparison of Cisco vs Vonage Business
Cisco Overview
Cisco provides businesses with a unified communications system that allows them to improve communications with customers and between team members. Their VoIP services, such as call recording, video conferences, and integrations available make it easier for companies to improve their communications.
Vonage Business Overview
Vonage for Business allows businesses to use their cloud based VoIP system to help them communicate better when it comes to collaborations and customers. Their VoIP features can be customized which means that different types of companies can use this VoIP service to their benefit.
Cisco Main Features
- Call recording
- Voice & video conferences
- File transfer
- Active directory integration
- Messenger
- Access control
- Screen sharing
- Call sharing
We liked how Cisco has a total of 91 integrations available as it means that businesses are more likely to already be using the compatible apps. This can make it easier to learn how to use Cisco’s VoIP service.
Some of the main integrations include Dropbox Business, Slack, Google Meet, Microsoft Teams, Box, Zendesk, Zapier, GitHub, and Nimble.
You can also use Cisco with Android and Apple devices, as well as devices that can connect to the internet. Therefore, most employees are able to easily use Cisco’s VoIP software on their devices to stay in contact with customers and other employees, from no matter where they are.
Vonage Business Main Features
- Voicemail to email
- Call queue
- Call recording
- Customized music on hold
- Conferences
- Call monitoring
- Caller ID
Vonage service doesn’t have as many integrations compared to Cisco as there are 10 available. Some of these integrations include QuickBooks, Salesforce Sales Cloud, Microsoft Outlook, Bullhorn, Tenfold, and Google Contacts.
You can use the VoIP services provided by Vonage with Android and Apple devices, along with devices with internet access. These are common devices that most people use regularly, which means employees can easily stay in contact with customers and other employees.
Calling Plans & Pricing
Cisco
Individuals who are using Cisco can use their service for free. There are also three other pricing plans that you can choose to be able to have multiple people present in meetings. Those plans are available for the following prices:
- Starter – Allows for up to 50 participants per meeting – $13.50 per month per user when billed annually or $14.95 per month per user when billed monthly
- Plus – Allows for up to 100 participants per meeting – $17.95 per month per user when billed annually or $19.95 per month per user when billed monthly
- Business – Allows for up to 200 participants per meeting – $26.95 per month per user when billed annually or $29.95 per month per user when billed monthly
If you wanted to have more people available in the meetings, you can contact Cisco to receive quotes.
Vonage Business
This service has three pricing plans that are available for the following prices:
- Metered Extension – $14.99 per user per month – Charged $0.03 per minute
- Virtual Extension – $14.99 per user per month – Direct dial number available
- Unlimited Extension – $39.99 per user per month – Unlimited calls within the U.S. and Canada
Customer Support
Cisco
Cisco enable you to contact them through an online chat system, phone line, knowledge center, and video tutorials. Therefore, you’re provided with several ways that you can contact Cisco to receive assistance. For the more urgent issues, you can phone or ring the company to speak with a VoIP expert who can help you solve the problem.
Employees can benefit from using the video tutorials and knowledge center to get answers to queries that they may have. This can make the integration process smoother as your employees can train themselves and get used to using the different VoIP features.
Vonage Business
Vonage Business can be contacted through a phone line or online chat system for times where you need to get in direct contact with a representative of the company. This is ideal for businesses that are feeling unsure about making the move from traditional phone lines to a new VoIP system as you can receive help from an expert when you need it.
Do Vonage or Cisco Offer Free Trials?
Yes, both Vonage and Cisco provide free trial periods.
What Languages Do Cisco & Vonage Business Support?
Vonage support English and Cisco supports English, German, Chinese, French, Italian, Korean, Japanese, Portuguese, and Spanish.
What Size Businesses Use Vonage Business & Cisco?
Small, medium, and large businesses tend to use Cisco, whereas, small and medium businesses use Vonage Business.
Related Vonage Business Comparisons
Related Cisco Comparisons
Verdict of Vonage Business vs Cisco
Cisco is an excellent VoIP service that comes with a wide range of communications features and integrations that can make it easier for many companies to start using it. Vonage Business can be another great option, however, it doesn’t come with as many integrations. Cisco’s pricing plans and features are also more ideal for small, medium, and large businesses. Small and medium businesses usually use Vonage which means they may not be the best choice for large companies.
Hopefully, the details in our review have been useful in helping you to decide on which VoIP service is right for your business.