Avaya and Ooma Office are popular VoIP services that many businesses use, which can make it tricky when it comes to deciding on the one that’s best for your business. Well, our post below takes you through the main features, pricing plans, and customer support options that Avaya and Ooma has to offer. By the end, you’ll be feeling more assured about which one of these VoIP services is the right pick for your company.

Comparison of Avaya vs Ooma Office

Avaya Overview

The VoIP features available from Avaya can be superb for helping businesses improve their inbound and outbound communications due to how everything’s centralized. As a result, you can have an easier time managing communications among employees and clients, as well as between different team members for better collaborations.

Ooma Office Overview

Ooma Office’s VoIP system is used by businesses to unify their communications through their cloud based software. Having your communications unified with Ooma can make it more convenient to manage all communications. This can have a positive impact on the way that employees work together, while also helping you to improve your customer support.

Avaya Main Features

  • Call transfer
  • Call center management
  • Call recording
  • Call routing
  • Call list management
  • Messenger
  • Customized reporting
  • Resource management
  • Queue management
  • Customized reporting
  • Customized templates

We liked how Avaya has a range of 29 integrations available as it makes it more likely that you already use the available applications. Some of the main integrations include CallTools, Zoho CRM, Vocalcom, and Cherwell. If your employees already use these applications regularly, they may have an easier time when it comes to using the new VoIP software.

In addition to this, Avaya can be used with Android/Apple mobiles and desktops. Therefore, employees who are out can easily stay in touch with other employees, regardless of whether they’re in the office or not. This can be a superb way to improve the way that employees work together as they’re all able to stay in touch with each other on the same system.

Ooma Main Features 

  • Caller ID
  • Local & toll free numbers
  • Extension dialing
  • Call forwarding
  • Conferences
  • Voicemail greetings
  • Voicemail to email

Zendesk, Google GSuite, Office 365, MS Dynamics, and Salesforce are some of the main integrations that Ooma Business has to offer. If these are apps that are already present in your business, you may find that it’s easier to implement Ooma due to how employees have a level of familiarity with the apps.


Ooma is compatible with Android/Apple mobiles and desktops. Therefore, your employees can easily use Ooma on their devices to communicate with each other and customers, no matter where they’re located. This can make it more convenient for employees to collaborate with each other and attend important meetings without having to be physically present.

Calling Plans & Pricing


You can contact Avaya directly to get prices on using their VoIP system. You can let them know the types of VoIP features that you want to use, as well as the number of users you’d like to have on the system and they’ll provide you with a customized quotes.

Ooma Office

You can choose between two plans when it comes to using Ooma that are available at the following prices:

  • Small Business – $19.94 per user per month
  • Enterprise – You can get in contact with Ooma to receive quotes for their Enterprise plan.

Customer Support


You can get in direct contact with Avaya through their phone line and online chat which are handy for receiving expert help when it comes to more complex problems that you may be experiencing. They also have an online forum and video tutorials that your employees can use to teach themselves on how to use the new VoIP system. This can be superb for helping to make the overall integration process quicker and easier.

Ooma Business

Ooma’s customer support options include an online chat system, email address, a ticketing system, and an online support section. The online chat and email address can be best for times where you’re having urgent issues with the VoIP software and need to get help directly from an expert.

We liked how employees can use the online support section to search up any queries that they may have. This is useful for enabling your employees to be independent and learn more about the VoIP system to speed up the integration of Ooma.


How Can You Pay for Avaya & Ooma?

You can pay for Avaya and Ooma Office through a subscription service.

What Kinds Of Companies Use Avaya & Ooma?

Avaya is used by medium and large businesses and Ooma is used by small, medium, and large companies.

Does Avaya or Ooma Business Offer API?

No, both Avaya and Ooma don’t currently offer API.

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Verdict of Avaya vs Ooma Office

After checking out our post about the comparisons between Avaya and Ooma, we hope that you’re able to feel more confident about the one that’s right for your business. Both of these VoIP services can improve the way that your business handles communications. Avaya has more integrations which may be more useful for larger companies that benefit from using more applications. However, the compatible apps available with Ooma may suit your company’s needs better.

Be sure to consider the main features, pricing plans, and customer support options that Avaya and Ooma Office have to offer so that you can select the one that will improve your company’s communications.

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