Are you interested in using Ooma or Cisco as your new VoIP service provider? If so, you may want to check out our post below as it includes the main features, pricing plans, and customer support options that both of these VoIP services have to offer. By the end, you’ll be able to have an easier time picking the one that’s right for improving your company’s communications.

Our Comparison of Cisco vs Ooma Office


Ooma Office Overview

Businesses use Ooma’s VoIP services to improve their communications as a result of the cloud based system. This makes it easy for companies to manage all of their communications in one place. As a result, employees are able to easily communicate with each others for improved collaborations, while also being able to speak directly with clients with a more reliable system.


Cisco Overview

Cisco’s VoIP features helps companies boost their productivity be enabling employees to communicate with each other for important meetings, no matter where they’re located. Your employees can also stay in better contact with customers due to how the Cisco VoIP system is centralized and easier to manage inbound and outbound communications.


Ooma Office Main Features

  • Voicemail greetings
  • Call forwarding
  • Voicemail to email
  • Conferences
  • Local & toll free numbers
  • Caller ID
  • International calling
  • Extension dialing

Ooma is compatible with Android and Apple devices which means that employees can easily remain in contact with other team members and customers, regardless of their location. Furthermore, Ooma can be used on desktops which means that employees who are in the office can easily contact other employees who are out and about.

There are some useful integrations included with Ooma that include Office 365, Gsuite, Zendesk, Salesforce, and MS Dynamics. Companies that implement these applications may find that it’s easier to implement Ooma’s VoIP features as employees have a level of familiarity with the apps. As a result, the integration process can be sped up.


Cisco Main Features 


  • App sharing
  • Automatic notifications
  • Call recording
  • Access control
  • Messenger
  • Active directory integration
  • Remote control
  • Video recording
  • Conferences
  • File transfer

You can use Cisco’s VoIP services with desktops, as well as Android and Apple devices. This makes it super easy for employees to contact customers for improved customer support, no matter whether they’re in the office or not. Employees can take advantage of the device compatibility features by being able to work together more reliably.

You can use Cisco with a range of applications with some of the main ones including Bitium, Docebo, Act-On, Astea, eFront, eTrigue, SharpSpring, and Dropbox Business. Businesses that use these apps regularly could find that it makes the integration process of Cisco much smoother. This is because employees can feel more comfortable using the new VoIP system with applications that they already know how to use.


Calling Plans & Pricing

Ooma Office

Ooma Business offers two pricing plans that are available for the following prices:

  • Small Business – $19.94 per month per user
  • Enterprise – You’ll need to contact the company for quotes on using their Enterprise plan

Ooma’s VoIP services can be used without needing to sign a contract. This can be a big bonus for some companies as it means that you don’t have to commit to anything long term while using Ooma’s VoIP features.

Cisco 

Cisco has three pricing plans that are available for the following prices:

  • Starter – Allows for 50 participants per meeting – $13.50 per user per month when billed annually or $14.95 per user per month when billed monthly.
  • Plus – Allows for 100 participants per meeting – $17.95 per user per month when billed annually or $19.95 per user per month when billed monthly.
  • Business – Allows for 200 participants per meeting – $26.95 per user per month when billed annually or $29.95 per user per month when billed monthly.

You can also contact Cisco directly if you wanted to have more than 200 participants in a meeting. Once you’ve provided them with the kinds of VoIP features that you want to use, as well as the number of users you want to have on the plan, they can give you a customized quote.


Customer Support

Ooma Office

Ooma’s customer support options include an online chat system, email address, phone number, an online forum, and a ticketing system. You can use the email address, phone line, and online chat feature to speak directly with a representative from Ooma. This can be handy for enabling you to get expert help when it comes to more complex issues that you may be having. Users have also been liking how they can use Ooma’s online forum as it allows employees to search up any issues or queries that they may have along the way.

Cisco 

You’re able to get support from Cisco with an FAQ section, knowledge center, video tutorials, and an online chat system. Therefore, employees may be able to have an easier time learning how to use Cisco’s VoIP system by using the video tutorials, knowledge center, and FAQ section. It’s also helpful for helping employees turn to resources for help if they forget how to use certain VoIP features.

The online chat feature is also great for providing you with the ability to directly speak with someone from Cisco. This can be handy for times when you’re experiencing more urgent VoIP issues.


What Size Businesses Use Ooma & Cisco?

Ooma Office and Cisco are both commonly used by small, medium, and large businesses.


Can You Try Ooma or Cisco’s VoIP Services for Free?

Both Ooma Office and Cisco offer free trial periods.


What Languages Do Cisco & Ooma Support?

Ooma currently supports English. Cisco supports English, French, Spanish, German, Korean, Portuguese, Japanese, and Chinese.


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Verdict of Cisco vs Ooma Office

Ooma and Cisco are superb choices for businesses of all sizes and there are some useful integrations available from both of these VoIP services. Now that you’ve read through our comparison post about Ooma Office and Cisco, you’ll be able to make a more informed decision about which one of these VoIP services is best for your business.