Using the right VoIP service provider can have a major impact on the way that your business deals with communications between employees and customers, as well as improving how team members are able to collaborate with each other. This post takes you through the comparisons between ShoreTel and Vonage as they’re both popular VoIP services that different companies have been using to their benefit.

By the end, you’ll be feeling more assured about the main features, pricing plans, and customer support options that Vonage Business and ShoreTel have to offer.

Our Comparison of ShoreTel vs Vonage Business


ShoreTel Overview

ShoreTel’s VoIP system provides businesses with the opportunity to keep their communications unified in one location. As a result, you can have an easier time managing incoming and outbound calls between team members and customers. Businesses have found that these VoIP features have helped to improve the way that employees work and communicate with each other and customers.


Vonage Business Overview

Vonage’s phone service for business comes with a range of VoIP features that can be customized to help you improve the way that your employees communicate with team members for better collaborations. These VoIP features also enable employees to have better communication with customers to improve your customer service ratings.


ShoreTel Main Features

  • Messenger
  • Conferences
  • Call center management
  • Call monitoring
  • Caller ID
  • Call transfer
  • Automatic lead distribution
  • Voice recognition
  • Lead distribution
  • Reports available
  • Voicemail

Some of the main integrations that are available with ShoreTel include Logicbox, injixo, VPI Capture, Tigerpaw, Oreka TR, AuguTech, Bitium, and JobDiva. If you use these apps, you may find that you’re able to integrate ShoreTel into your company’s communications more easily as employees know how to use the apps already.

You can use ShoreTel with Apple devices and other devices that can connect to the internet. Therefore, Android users may find it a little more difficult to use ShoreTel’s VoIP services. However, employees who use Apple devices can use the available VoIP features for improved collaborations and communication with customers.


Vonage Business Main Features


  • Conferences
  • Call monitoring
  • Caller ID
  • Voicemail
  • Customized tag calling
  • Voicemail transcripts
  • Voicemail to email
  • Call routing
  • Call recording

Vonage is compatible with a total of 11 apps with some of the main ones including Salesforce Sales Cloud, Microsoft Dynamics CRM, Microsoft Outlook QuickBooks, Tenfold, and Bullhorn. If your business implements these apps regularly, you may find that employees are able to have an easier time learning to use the new Vonage Business VoIP system.

In addition to this, Vonage can be used with Apple and Android devices. For most people, these are the devices that they already use which makes it easier to use the service to communicate with customers and team members, from any location. This can free up employees to remain productive without having to be glued to one area.


Calling Plans & Pricing

ShoreTel 

You can contact ShoreTel to learn more about what prices they have to offer. This is because they can provide you with customized quotes based on the information that you give them when it comes to the number of people you want to have on the business phone system and the types of VoIP features that you want to use. This can be ideal for companies that want to be more specific with the kinds of VoIP features that they use.

Vonage Business

Vonage for Business has three pricing plans that you can choose from that include the following:

  • Mobile – $19.99 per month per user
  • Premier – $29.99 per month per user
  • Essentials – $39.99 per month per user

Customer Support

ShoreTel 

ShoreTel’s customer support options include an FAQ resource, knowledge center, phone number, online chat support, and video tutorials. Therefore, users are provided with plenty of options to choose from to receive assistance. The phone number and online chat system are excellent options for times where you need to get expert help for more urgent problems.

The FAQ resource and knowledge center are alternative support options that employees can use to help themselves learn how to use the new VoIP system. If they have any queries or need reminding of how to use certain features, the knowledge center and FAQ section can be helpful options to consider.

Vonage Business

You can contact Vonage Business through a phone number, email address, ticketing system, or an online chat feature. The phone number and online chat system are excellent for letting you contact Vonage Business directly to receive help for any problems you’re experiencing. Employees may also be able to make use out of the ticketing system for other issues that they may be having with the VoIP software.


Do Vonage Business or ShoreTel Offer Any Free Trials?

Both Vonage Business and ShoreTel don’t provide users with a free trial period.


What Languages Are Supported By Vonage & ShoreTel?

English is the only language that’s supported by Vonage and ShoreTel.


What Markets Are Vonage & ShoreTel Present In?

Vonage is primarily in the U.S. and Canadian markets. ShoreTel, on the other hand, is present in the U.S., Australia, U.K., India, Germany, Canada, and Japan.


Related Vonage Business Comparisons


Vonage vs Dialpad

Vonage vs Grasshopper

Vonage vs Jive

Vonage vs Ooma Office

Nextiva vs Vonage

8×8 vs Vonage

RingCentral vs Vonage

Vonage vs 3CX

Vonage vs Mitel

Vonage vs Cisco

Vonage vs Google Business


Related ShoreTel Comparisons

Jive vs ShoreTel

8×8 vs ShoreTel

Shoretel vs Cisco

Mitel vs Shoretel

Grasshopper vs ShoreTel

Nextiva vs ShoreTel

Ooma vs ShoreTel


Verdict of Vonage vs Shortel

ShoreTel is mostly used by medium businesses and large organizations due to their pricing options, integrations and range of VoIP features that are available. Vonage Business, however, is more popular among small and medium businesses.

After checking out our post of the comparisons between Vonage and ShoreTel, we hope that you’re able to have an easier time picking the one that you think is best for your company’s communications.