While a lot has changed with support services in the second half of 2023 through the beginning of 2024 with the explosion of AI chatbots and other AI support services Glance Intuit remains a cut above, with it’s continued customer centric focus offering face-to-face remote support. Below you can read our guide to Glance Intuit, what it is, how it can help you, where to download the Glance Intuit program, how to get a glance.intuit.com code to start a remote session and much more!
What is Glance.Intuit.com Remote Support?
Glance Intuit is a remote screen sharing application for TurboTax and Quickbooks users to get help. This app and support offered by Intuit through the Glance Guest software suite.
People who are struggling to complete there taxes using Turbotax can download the GlanceGuest software in order to be able to connect with an Intuit customer service rep in a remote access session where the user can share their screen within Turbotax with the Intuit representative.
The key that makes Glance Intuit stand out is that you actually connect with a real live customer service representative. This allows you to get real solutions instead of messing our with an AI chatbot that is limited to providing answers to basic questions.
Business owners and tax professionals can also use the www.glance.intuit.comn remote support website to quickly initiate a support session and get help with Quickbooks.
Both of these options can allow you to get the help you need with any Quickbooks or tax questions since the rep can see exactly where you are at in the software instead of you trying to explain it over the phone, which was found to be complicated in the past!
What is Glance Guest?
Glance guest is the flagship software of Glance Networks, Inc. Each software is individually tailored to the specific client such as what Glance has done in creating Glance Intuit for Quickbooks, Pro Connect and Turbo Tax.
How Does Glance Intuit Relate to VoIP?
While the Glance screen sharing software isn’t run through VoIP you can make a voice connect with VoIP if you’re have issues using the standard way to connect through Glance, which can then be easily integrated with the software.
This is yet another cool way that VoIP is being used to help improve communications outcomes for not only consumers who are in need of help with TurboTax but also accountants who are troubleshooting with QuickBooks.
How Can I Download the Glance Intuit Remote Access Software?
Downloading the glance.intuit.com software is confirmed to be 100% safe since it is officially brought to you through Intuit in partnership with Glance Guest.
For Quickbooks help
- Go to www.intuitu.glance.net, www.glance.intuit.con or https://glance.net/visitor/start and your download should automatically begin
- Run the download file glanceguestsetup.exe file and follow the onscreen prompts to complete installation for glanceguestsetup_4.17.1.exe
- Start up the software
- Get and enter your code
- Begin remote session
Pro Tip: You can see all Glance downloads that are available at https://glance.net/install/install.aspx. Here you can get the Mac, PC, Firebox or Chrome Extension if you so desire.
For TurboTax Help
- Go to www.turbotaxshare.intuit.com and your download should automatically begin
- Start the .exe file and follow the onscreen instructions to for installation
- Start the software and follow onscreen prompts to initiate a remote screen sharing session
For further help with TurboTax you can connect with a live Intuit representative via TurboTax Smartlook by visiting livelook.intuit.com or support.turbotax.intuit.com/livelook/
How to Join a Glance Intuit Remote Session?
Once you have downloaded the Glance software you need to install it by double clicking on the .exe file in your downloads folder. Installation will commence and after installing you will notice almost nothing happen and the application won’t show up in your list of files or on your desktop.
To join a session you will then need to go back to glance.intuit.com and click on the ‘having trouble” link. Then click on the link in step 3 that says “click here to start Glance” as seen in the picture above. Once clicked a small box will pop up with a 5-digit code you can then supply to the Intuit agent whom you are on the phone with. Once the agent enters the code on their end your remote session will begin.
Simple click the hang up button if at anytime you feel uncomfortable and want to end the session.
Help! I Can’t Get the Glance.Intuit.com Download to Work.
- Refresh the download page
- Try opening the download site on a non Chrome browse
- Double check that the Network Administrator or VPN hasn’t blocked downloads from the Glance website
- Check out our guide to downloading Glance Intuit for Mac or a Windows PC more information
How Do I Remove the Glance Guest Application After Use
Removing Glance Intuit on Windows is simple and done just like removing any other application from your computer. Just navigate to your Windows Settings and go the Apps & Features folder. Find GlanceGuest in the list and click on ‘uninstall’. Follow the prompts to remove Glance from your computer.
How Does Glance Intuit Screen Sharing Work?
The screen sharing tool allows you to share your screen with an Intuit agent and get your help, which is typically quicker than traditional over-the-phone methods that are often burdensome for individuals needing help with software troubleshooting. The Glance Intuit application is extremely lightweight, easy to download and install and in just a few minute you can be on a live screen sharing session with an Intuit expert who can help with all of your questions.
Does Glance Offer Any Integrations?
Glance Guest can be configured with SalesForce, ServiceNow and Dynamics 365 as of this writing. The company is working exhaustively to offer other integrations so check back in the future for new integrations
I Still Can’t Get it Figured Out! Where Can I Get Further Support?
About Intuit, Inc.
Intuit, Inc. is a U.S. based financial software company located in Mountain View California. The company sells accounting, tax and personal finance software to smalls businesses, tax preparers and individuals. The company’s flagship products are the well known TurboTax tax preparation software and Quickbooks accounting software. The company also offers the free personal finance app MINT which has helped them greatly increase their footprint with everyday consumers.
About Glance Guest Networks, Inc.
Glance Networks was founded in 2013 and is based in Wakefield, MA. They are a software company that provides technology that allows call centers to convert traditional customer service into a screen sharing and cobrowsing experience which often leads to a much higher customer satisfaction rate among clients.