Recently there has been a lot of bad talk about magicJack support and people being upset that they can only be reached via online chat. We can certainly understand this concern and that’s why we’ve taken the time to do some deep digging to find out whether they really have a customer service telephone number or not.
After an exhaustive search we discovered a secret customer service telephone number that nobody else seems to know about. When we called the number we got a recording that said “press 1 for sales”, “press 2 for technical support“, “press 3 for order inquires or billing”. So it does appear that you can now get a live person for technical support, though we didn’t verify this (the whole thing could be an automated system).
If you can reach a live person through this number the company has certainly kept this ‘secret’ number under wraps. We’re not sure whether you can actually get technical support from it or not but hey, at least it’s a working number that allows you to speak with a real person.
MagicJack Information Line – (561) 594-2140, 1-844-866-2442 – Both of these numbers are a recording that give you 3 options to choose from sales, technical support, or order inquires/billing.
Bill inquiries outside the U.S – 1 (561) 594-9925 – This number is a exactly the same as the one above but for calls coming from outside the U.S.
Sales – 1-800-magicJack (1-800-624-4252) – This number tells you to hang up and use chat support if you are looking for technical assistance and then goes to the sale portion where current and new users can make a phone order.
*Please don’t abuse these phone numbers or magicJack is likely to shut it down and then it will be ruined for everybody.
30 thoughts on “magicJack Phone Number”
Does MagicJack work with Windows Internet Explorer 8?
Have you tried installing Mozilla Firefox and trying it with that? I never use IE as I was always having some issue with it. Hope this helps.
I’m using it with IE9 and I am not having any issues. So far both people I have contacted say the reception is great.
I haxe XP pro with SP3 and IE 8, and Google Chrome with little to no probems
I am intrigued by the new “Plus” version of the MagicJack. My internet service is provided by AT&T/U-Verse via a “fiber optic” cable system. It seems to be closely related to a DSL sort of system. The device that most everything is connected to is a “2-Wire” device and I have no idea if this would allow me or provide me with an Ethernet connection. I just looked at the back of the mystery unit and see four “local ethernet” connections of which two are already in use. Is is possible that one of the two remaining empty ethernet connections might be usable for the MagicJack Plus cable? I have never attempted to get into that sort of thing before and therefore have no hands on experience to base my judgements.
It should work on the extra two ports that you have. It says it just needs to connect via the modem. Should be a sweet setup when available.
how can i use the magic jack plus in hotel without computer via wi-fi? modems and routers are not available in hotel rooms.
How do I bypass the magic jack voice mail so that my home answer machine will pick up.
I recently upgraded from my Magic Jack to a Magic Jack Plus and everything went well for the first few weeks of use, but recently I have noticed that the MJP module and the adapter that plugs into the wall outlet gets quite hot and recently the phone connection has been tripping in and out very frequently. Can you say what might be the problem here??
I know there is a monthley fee for magic jack, could you tell me if you pay taxes with the monthley fee?
I talked my 90 year old grandmother into purchasing M/J+. She had a somewhat tech guy install it for her. It has worked fine but more and more now, the phone rings and nobody is on the other end. This happens several times before she finally unplugs the m/J+, waits a few minutes and then plugs it back in. This works for a while but is there something she can do to alleviate this problem completely?
Has anyone tried this with google voice? Does it work?
I’ve had their service for just over a year and have had NO issues with it. I have had to figure things out for myself as their tech support (online chat only) was EXTREMELY lacking and frustrating. Their service fees should actually be less, closer to free service per year, as you get NO support whatsoever. I am curious about the next upgrade though. VOIP technology hasn’t really caught on here ( MN ) but it will soon. They actually are on the cutting edge as far as internet-only based services.
I have been getting this number coming thru at all hours of the night and morning .. is there any way I can block it ? This area code is no where to be found … I make a complaint about a neighbor who is a Probation Officer … and since my # made it to the complaint this is when it started ? HELP LOL Maybe it can be traced to the Real #??? (737) 874-2833
Thank You … Key Largo Florida (Cubida)
Ther appears to be no live agent available for magic Jack. You click on the live agent and it says internet explorer cnnot open the webpage. Tried this on 3 computers, smae problem. I think MagicJack is going down the tubes!!!!!
Have old magic jack and bought the new. Also have moved and would like a new number. My question is what will happen to old number. Will an operator come on and tell people the number has changed, or will it automatically be rerouted to my new number.
I called the MJ Information number and they have a Technical Support number listed. It is (561) 594-9787. I have not called it yet so I don’t know whether it works or not. I will be calling it later today when I get time to work with them on my problem.
While visiting My brother He brought it to My attention that We can’t call 911 from the Magic Jack phone, when I got home I tried calling 911 with no results, I even tried with the area code dialed first, This is not good!
David…i called the Tech support number you listed and it doesn indeed work and is MagicJack.
THANKS!
The service itself is Ok–have not had problems except to be charged a charge that was not part of my original agreement–I have kept all copies of the transaction as well as product insert, etc. 9-1-1 call issues are fully disclosed within my original agreement. Who knows what other costs they will add on as they decide despite a 5 year agreement.
I had renewed my magic jack through online..using my visa card. At first attempt I received a notification saying..my transaction has been failed so I tried to enter my visa card again..and that happened for 4 times…and same notification was received….It is good thing that the Visa Card representative called me to inform me that the amount for renewing my magic jack has been deducted already and that they failed to post the 3 attempts that I did just to renew it. And i TOLD THEM THAT…it should be deducted once only and since I received a failure notification so I tried it for 4rth times…my god…kindly check the payment …because it’s been paid through my visa card already..and until now I can not use the magic jack.
I was thinking a bout getting magic Jack service. But have changed my mind. So many negative reports and the fact that magic Jack operates secretly. I do not think I want to do business with this company.
Have not have problem with the MJ until i had to renew on line
at first i received an order number…after that when i try to connect my MJ it runs but after on top of the screen of the phone comes a pop up window asking for me to login to my existing MJ account wich i doby entering my email and the password when i log in comes 3 options …one year renewal(which i already did) 2 option 5 year and last option a subscription renewal code
which i do not have
I tried the order number but do not work
Until now can not use my MJ again
thanks
Has anyone sued Magicjack?
“How do I bypass the magic jack voice mail so that my home answer machine will pick up.”
I asked that of Magic Jack a couple of years ago, and their answer is that you don’t.
On the bright side, that means I don’t need an aswering machine. Messages taken by Magic Jack show up as Emails with attached WAV files. That’s fine for my intended use of the Magic Jack – a number to give people I don’t want to have my cell#.
I have been a magic jack customer for years and I am paid up in full but having problems I can not call out because I did not pay on time and don’t know how to reconnect to magic jack.
David Lake
I have been using MajicJack Plus since 8/9/2013
without many issues just a few that were corrected when I plugged it into a computer and the firmware was updated. Since a few days ago it has been a different story. I have a five year plan, so still not half way through it yet. I use the phone (MJ/+) very rarely for certain long distance calls. It has dropped important calls or faxes before is the reason, so I can’t trust it to send faxes and such, one or two pages seem ok but not five or seven page faxes usually isn’t.
The new problem I am having now is I can only use the service through a computer and it will no longer function as the Plus is intended, as a stand alone unit with out the computer. I have now been getting ‘error check your internet connection.’
My internet service has not changed nor have any of my connections. I am of the opinion that the unit has malfunctioned so I will now be with out the service until I am able to resolve the problem. I just gave my grandson permission to use the (MJ/+) when ever he wanted. So it seems I have so far given him only one days use. What a joke.
Set your answer machine to pick-up on two or fewer rings, before the majicjack system is able to do so.
I just renewed my Magic Jack Plus Contract for another 5 year’s, and I still had 1 year left on my contract. But ever since I renewed my service with Magic Jack Plus I have been Hundred’s of Daily Phone Call’s from Area Code “619”, Which Is San Diego, CA. I live in Area Code “310” Los Angeles. I answer some of these call’s, and these people tell me “That I Called Them”, Huh? Something Haywire Is Going On With Magic Jack Plus. I’m Going To Try And Call The Phone Number That David Gave Above, I Hope It Work’s?
I just renewed my magic jack service over three phone I would like a recipt sent to my email please and also I would like to know why renewing with you directly costs more than going thew wal mart . Thank you.
Leave a Comment
✓ Independent · Advisor-Led
One advisor. Dozens of providers. Zero sales calls.
✓2,000+ businesses helped since 2008
✓One call — your advisor, not sales reps
✓Your info is never sold
No thanks — I'll keep researching on my own.
Advertising Disclosure
Last updated: July 21, 2026
At The VoIP Hub, we believe you deserve to know exactly how we make money. In short: we may be paid when you choose a provider we work with, and that never changes the honest, independent nature of our recommendations.
How We Make Money
The VoIP Hub is an independent advisory and information service. We do not sell phone service ourselves, and we do not charge you to use our site or speak with an advisor. We are compensated in these ways:
1. Referral and advisor compensation. When you request a quote and choose to move forward with a provider through one of our independent advisors, we may receive a referral fee, commission, or ongoing residual payment from that provider or through the agency partners we work with. This is how our advisory service stays free to you.
2. Affiliate arrangements. From time to time, some of the links, buttons, or provider listings on our site may be affiliate links. If you click one and sign up for a service, we may receive a commission from that provider, at no additional cost to you.
3. Display advertising. Some pages — including certain residential phone service articles — display third-party ads served through Google AdSense and other networks. We earn revenue when these ads are shown or clicked. These ads are selected by the ad network, not by us, and their presence is not an endorsement. Ad networks may use cookies to serve ads based on your prior visits; you can manage ad personalization at adssettings.google.com.
4. Amazon Associates. The VoIP Hub is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. As an Amazon Associate, we earn from qualifying purchases. When you click an Amazon link on our site and make a purchase, we may receive a commission at no additional cost to you.
How This Affects What You See
Because we have these relationships, compensation may influence which providers we feature, the order in which they appear, and how prominently they are displayed. Not every provider pays us, and not every provider is listed. What compensation does not do is change the honest information we provide or override our advisors' job, which is to recommend the option that genuinely fits your needs and budget.
Currently, the "Request Quote" buttons and provider listings on our site connect you with our independent advisor rather than sending you to a paid affiliate link. If that changes for any listing, this disclosure already covers it.
Ratings and Reviews
Ratings and reviews on our site include both our own editorial assessments and reviews submitted by site visitors. User-submitted ratings reflect the opinions of those individuals, not The VoIP Hub. We do not allow providers to pay for a higher rating.
FTC Disclosure
This disclosure is provided in accordance with the Federal Trade Commission's guidelines on endorsements and testimonials (16 CFR Part 255) and its guidance on affiliate and material-connection disclosures.
Terms of Service
Last updated: July 21, 2026
By accessing or using thevoiphub.com (the "Site"), operated by The VoIP Hub, you agree to these Terms. If you do not agree, please do not use the Site.
What We Do
The VoIP Hub is an independent advisory and information service for business and residential VoIP phone services. We publish reviews, comparisons, and guides; display ratings including visitor-submitted reviews; connect you with an independent advisor when you request a quote; and participate in affiliate and referral arrangements. We are not a VoIP provider and do not sell phone service directly.
Not Professional Advice
Content on the Site is for general informational purposes only and does not constitute legal, financial, or technical advice. You are responsible for evaluating any provider and for your own purchasing decisions. Your use of any third-party provider is governed by that provider's own terms.
Quote Requests and Advisor Contact
If you submit a quote request, you consent to be contacted by The VoIP Hub and/or an independent advisor by phone, text, or email using the details you provide, including through automated technology. Consent is not a condition of any purchase. You may opt out at any time as described in our Privacy Policy.
User-Submitted Content
By submitting ratings, reviews, or other content, you represent it is truthful and based on your genuine experience, and you grant The VoIP Hub a non-exclusive, royalty-free, worldwide license to use, display, and distribute it in connection with our business. We may review, edit, or remove any content at our discretion.
Acceptable Use
You agree not to use the Site unlawfully; submit false or fraudulent information; attempt unauthorized access; scrape or harvest data by automated means without permission; or reproduce substantial portions of our content without written permission. Third-party trademarks and provider names are the property of their respective owners and are used for identification and comparison only.
Disclaimer and Limitation of Liability
The Site and all content are provided "as is" and "as available," without warranties of any kind, express or implied. To the fullest extent permitted by law, The VoIP Hub and its owners, members, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages, or any loss of profits or data, arising from your use of the Site or reliance on any content.
Indemnification
You agree to indemnify and hold harmless The VoIP Hub and its owners, members, and affiliates from any claims, damages, liabilities, and expenses arising from your use of the Site, your submitted content, or your violation of these Terms.
Governing Law and Disputes
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-laws principles. Before filing any claim, you agree to first contact us and attempt to resolve the dispute informally in good faith; if unresolved within sixty (60) days, either party may pursue formal resolution. Any dispute not resolved informally shall be brought exclusively in the state or federal courts located in Arizona, and you consent to their jurisdiction. To the fullest extent permitted by law, disputes will be brought in your individual capacity and not as part of any class or representative proceeding. Any claim must be filed within one (1) year after it arose or be permanently barred, to the extent permitted by law.
Changes and Contact
We may update these Terms from time to time; changes are effective when posted, with the "Last updated" date revised accordingly. Your continued use of the Site after changes are posted constitutes acceptance. Questions? Reach us through our contact form.
About The VoIP Hub
Since 2008, we've helped businesses small and large find the right phone service. Along the way, we watched the "free quote" industry turn into something we didn't want to be part of — submit one form, and suddenly 6 salespeople are calling because your info got sold to every provider at once.
So we built the opposite: one independent advisor who works for you, not a list of providers who paid to reach you. Your request goes to a single advisor who compares dozens of providers, brings you the options that actually fit, and lets you decide. One point of contact. No pressure. No wall of sales calls.
Independent — we compare the market, not a favored few.
Advisor-led — a real person helps you choose; you're never just a lead to be sold.
Your info stays yours — it goes to your advisor, not to a list of providers.
Privacy Policy
Last updated: July 21, 2026
The VoIP Hub ("we," "us," or "our") respects your privacy. This policy explains what information we collect through thevoiphub.com (the "Site"), how we use it, and the choices you have. By using the Site, you agree to these practices.
The short version: when you request a quote, your information goes to your independent advisor — not to a list of providers, and we do not sell it.
Information We Collect
Information you give us. When you submit a quote request or contact form, we collect the information you provide — typically your name, email, phone number, ZIP code, and details about your phone system needs. When you submit a rating or review, we collect the content you post.
Information collected automatically. Like most websites, we and our service providers automatically collect technical information when you visit, such as your IP address, browser type, device information, and pages viewed, through cookies and similar technologies.
How We Use Your Information
We use it to connect you with an independent advisor and prepare your requested quote; respond to your questions; publish reviews or ratings you submit; operate, analyze, and improve the Site; serve and measure advertising; and comply with legal obligations.
How Your Quote Information Is Shared
When you submit a quote request, your contact information is provided to an independent advisor who works with you directly. It is not sold to multiple providers, and we do not operate as a lead-selling service that distributes your details to a list of companies.
If, during the advisory process, you choose to move forward with a specific provider, your advisor may share the information necessary to set up service with that provider you selected. That is a step you direct, not something that happens automatically.
When You Contact an Advisor
By submitting a quote request, you consent to be contacted by The VoIP Hub and/or your independent advisor by phone, text, or email, using the details you provide, including through automated technology. Consent is not a condition of any purchase, and you may opt out at any time by replying STOP to texts, using the unsubscribe link in emails, or contacting us.
Cookies and Advertising
We use cookies and similar technologies to operate the Site, remember preferences, understand usage, and serve advertising.
Third-party advertising. We display ads served by Google AdSense and other ad networks on some pages. These vendors, including Google, use cookies to serve ads based on your prior visits to our Site and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to this and/or other sites on the Internet.
You can opt out of personalized Google advertising at adssettings.google.com, opt out of many third-party vendors at www.aboutads.info/choices, or control cookies through your browser settings.
Amazon Associates. As a participant in the Amazon Services LLC Associates Program, our Site may include affiliate links to Amazon, which may use cookies to track referrals and purchases made through those links.
Analytics. We use analytics services such as Google Analytics to understand how visitors use the Site, which collect information including cookies and your IP address.
Do Not Sell My Personal Information
We do not sell your personal information for money. Some privacy laws define "sale" or "sharing" broadly to include certain advertising-cookie practices; to that extent, you can use the opt-out choices described above. If you reside in a state granting specific privacy rights (such as California, Colorado, or Virginia), you may have the right to access, correct, or delete your personal information, or opt out of targeted advertising — contact us to exercise these rights.
Data Retention and Security
We retain personal information as long as necessary to fulfill the purposes described here, comply with legal obligations, and resolve disputes. We use reasonable administrative and technical measures to protect your information, but no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Changes and Contact
We may update this Privacy Policy from time to time; changes are effective when posted, with the "Last updated" date revised accordingly. Questions about this policy or your information? Reach us through our contact form.
Does MagicJack work with Windows Internet Explorer 8?
Have you tried installing Mozilla Firefox and trying it with that? I never use IE as I was always having some issue with it. Hope this helps.
I’m using it with IE9 and I am not having any issues. So far both people I have contacted say the reception is great.
I haxe XP pro with SP3 and IE 8, and Google Chrome with little to no probems
I am intrigued by the new “Plus” version of the MagicJack. My internet service is provided by AT&T/U-Verse via a “fiber optic” cable system. It seems to be closely related to a DSL sort of system. The device that most everything is connected to is a “2-Wire” device and I have no idea if this would allow me or provide me with an Ethernet connection. I just looked at the back of the mystery unit and see four “local ethernet” connections of which two are already in use. Is is possible that one of the two remaining empty ethernet connections might be usable for the MagicJack Plus cable? I have never attempted to get into that sort of thing before and therefore have no hands on experience to base my judgements.
It should work on the extra two ports that you have. It says it just needs to connect via the modem. Should be a sweet setup when available.
how can i use the magic jack plus in hotel without computer via wi-fi? modems and routers are not available in hotel rooms.
How do I bypass the magic jack voice mail so that my home answer machine will pick up.
I recently upgraded from my Magic Jack to a Magic Jack Plus and everything went well for the first few weeks of use, but recently I have noticed that the MJP module and the adapter that plugs into the wall outlet gets quite hot and recently the phone connection has been tripping in and out very frequently. Can you say what might be the problem here??
I know there is a monthley fee for magic jack, could you tell me if you pay taxes with the monthley fee?
I talked my 90 year old grandmother into purchasing M/J+. She had a somewhat tech guy install it for her. It has worked fine but more and more now, the phone rings and nobody is on the other end. This happens several times before she finally unplugs the m/J+, waits a few minutes and then plugs it back in. This works for a while but is there something she can do to alleviate this problem completely?
Has anyone tried this with google voice? Does it work?
I’ve had their service for just over a year and have had NO issues with it. I have had to figure things out for myself as their tech support (online chat only) was EXTREMELY lacking and frustrating. Their service fees should actually be less, closer to free service per year, as you get NO support whatsoever. I am curious about the next upgrade though. VOIP technology hasn’t really caught on here ( MN ) but it will soon. They actually are on the cutting edge as far as internet-only based services.
I have been getting this number coming thru at all hours of the night and morning .. is there any way I can block it ? This area code is no where to be found … I make a complaint about a neighbor who is a Probation Officer … and since my # made it to the complaint this is when it started ? HELP LOL Maybe it can be traced to the Real #??? (737) 874-2833
Thank You … Key Largo Florida (Cubida)
Ther appears to be no live agent available for magic Jack. You click on the live agent and it says internet explorer cnnot open the webpage. Tried this on 3 computers, smae problem. I think MagicJack is going down the tubes!!!!!
Have old magic jack and bought the new. Also have moved and would like a new number. My question is what will happen to old number. Will an operator come on and tell people the number has changed, or will it automatically be rerouted to my new number.
I called the MJ Information number and they have a Technical Support number listed. It is (561) 594-9787. I have not called it yet so I don’t know whether it works or not. I will be calling it later today when I get time to work with them on my problem.
While visiting My brother He brought it to My attention that We can’t call 911 from the Magic Jack phone, when I got home I tried calling 911 with no results, I even tried with the area code dialed first, This is not good!
David…i called the Tech support number you listed and it doesn indeed work and is MagicJack.
THANKS!
The service itself is Ok–have not had problems except to be charged a charge that was not part of my original agreement–I have kept all copies of the transaction as well as product insert, etc. 9-1-1 call issues are fully disclosed within my original agreement. Who knows what other costs they will add on as they decide despite a 5 year agreement.
I had renewed my magic jack through online..using my visa card. At first attempt I received a notification saying..my transaction has been failed so I tried to enter my visa card again..and that happened for 4 times…and same notification was received….It is good thing that the Visa Card representative called me to inform me that the amount for renewing my magic jack has been deducted already and that they failed to post the 3 attempts that I did just to renew it. And i TOLD THEM THAT…it should be deducted once only and since I received a failure notification so I tried it for 4rth times…my god…kindly check the payment …because it’s been paid through my visa card already..and until now I can not use the magic jack.
I was thinking a bout getting magic Jack service. But have changed my mind. So many negative reports and the fact that magic Jack operates secretly. I do not think I want to do business with this company.
Have not have problem with the MJ until i had to renew on line
at first i received an order number…after that when i try to connect my MJ it runs but after on top of the screen of the phone comes a pop up window asking for me to login to my existing MJ account wich i doby entering my email and the password when i log in comes 3 options …one year renewal(which i already did) 2 option 5 year and last option a subscription renewal code
which i do not have
I tried the order number but do not work
Until now can not use my MJ again
thanks
Has anyone sued Magicjack?
“How do I bypass the magic jack voice mail so that my home answer machine will pick up.”
I asked that of Magic Jack a couple of years ago, and their answer is that you don’t.
On the bright side, that means I don’t need an aswering machine. Messages taken by Magic Jack show up as Emails with attached WAV files. That’s fine for my intended use of the Magic Jack – a number to give people I don’t want to have my cell#.
I have been a magic jack customer for years and I am paid up in full but having problems I can not call out because I did not pay on time and don’t know how to reconnect to magic jack.
David Lake
I have been using MajicJack Plus since 8/9/2013
without many issues just a few that were corrected when I plugged it into a computer and the firmware was updated. Since a few days ago it has been a different story. I have a five year plan, so still not half way through it yet. I use the phone (MJ/+) very rarely for certain long distance calls. It has dropped important calls or faxes before is the reason, so I can’t trust it to send faxes and such, one or two pages seem ok but not five or seven page faxes usually isn’t.
The new problem I am having now is I can only use the service through a computer and it will no longer function as the Plus is intended, as a stand alone unit with out the computer. I have now been getting ‘error check your internet connection.’
My internet service has not changed nor have any of my connections. I am of the opinion that the unit has malfunctioned so I will now be with out the service until I am able to resolve the problem. I just gave my grandson permission to use the (MJ/+) when ever he wanted. So it seems I have so far given him only one days use. What a joke.
Set your answer machine to pick-up on two or fewer rings, before the majicjack system is able to do so.
I just renewed my Magic Jack Plus Contract for another 5 year’s, and I still had 1 year left on my contract. But ever since I renewed my service with Magic Jack Plus I have been Hundred’s of Daily Phone Call’s from Area Code “619”, Which Is San Diego, CA. I live in Area Code “310” Los Angeles. I answer some of these call’s, and these people tell me “That I Called Them”, Huh? Something Haywire Is Going On With Magic Jack Plus. I’m Going To Try And Call The Phone Number That David Gave Above, I Hope It Work’s?
I just renewed my magic jack service over three phone I would like a recipt sent to my email please and also I would like to know why renewing with you directly costs more than going thew wal mart . Thank you.