Are you interested in using or Avaya’s VoIP services? If so, you may want to check out our comparison post below. You can find details about the pricing plans, customer support options, and main features that both of these VoIP services have to offer.

Finding a VoIP service that integrates well with your business can greatly improve how your employees work with each other, as well as the level of support that they’re able to provide to customers. 

After reading through our post, you’ll be left with a better sense of whether Avaya or is the right business phone service for improving your company’s communications

Our Comparison of Avaya vs Overview helps businesses simplify their communications by providing a unified system. This makes it easier for you to access and manage all of your company’s communications in one place. Employees can stay in touch with each other and customers through the same system which makes it easier for them to work on projects and help customers. 

Avaya Overview

You can use Avaya’s VoIP services to improve your company’s communications by having everything available through a unified system. Their software is cloud-based and your employees can use it to stay in touch with each other and customers, regardless of whether they’re in the office or not. Main Features

  • Voicemail
  • Caller ID
  • Conferences
  • Call screening
  • Auto receptionist
  • Toll-free number
  • Unlimited extensions’s main integration includes AllProWebTools, APIANT, PieSync, and JobDiva. Businesses that already use these applications find that their employees feel more comfortable with implementing new VoIP features as they’re compatible with the existing infrastructure. The quicker your employees feel confident with using the new VoIP features, the more effective they’ll be when it comes to properly utilize everything that the software has to offer.


Employees who are on desktops or using Apple/Android mobile devices can use’s software with ease. This ensures that they can conveniently communicate with each other for improved collaborations, while also being able to be there to provide customers with more professional support. 

Avaya Main Features 

  • Messenger
  • Call reporting
  • Call transfer
  • Call routing
  • Queue management
  • Automatic call distribution
  • Real-time monitoring
  • Customer history
  • Resources management
  • Call center management 

Avaya offers a variety of 29 integrations with some of them including Vocalcom, CallTools, Cherwell, and ZohoCRM. With such a wide range of integrations available, businesses find that they’re able to have an easier time implementing Avaya’s VoIP features into their existing system. As a result, employees can feel more confident with utilizing the new VoIP features as they integrate well with programs that they may already be familiar with using. 

You can use Avaya with Android and Apple devices, along with desktops. This allows employees who are using different devices to stay in touch with each other and customers, no matter whether they’re in the office or working remotely.

Calling Plans & Pricing offers two plans which are available for the following prices:

  • $9.99 per user per month (Includes all features except for unlimited extensions)
  • $19.99 per user per month (Includes all features with unlimited extensions included)



To receive prices from Avaya, you can contact them directly. They’ll need to know some information about the kinds of VoIP features and the number of users that you’d like to include in the plan. They can then provide you with a tailored quote. 

Customer Support

An online live chat system and phone line are available from These forms of support are reliable and reassure businesses as they know that they can always speak with a representative from the company if they need any help. 

Businesses that have just made the move from traditional phone lines to a new VoIP system can feel at ease knowing that direct support is available. If there are problems during the installation process or you have questions at any time, speaking with someone from the company can be incredibly helpful. 


Avaya also provides a phone line and an online live chat system, as well as an online forum and video tutorials. Therefore, you can always get help from an expert from Avaya during urgent issues. 

The video tutorials and online forum are excellent resources that your employees can use to teach themselves how to use the new VoIP features. This is a great way to help your employees feel more confident with using Avaya’s VoIP features quicker which results in a better integration process. 

Can You Use or Avaya With a Free Trial? and Avaya don’t offer a free trial. This can be a downside for companies that were hoping to test out the VoIP features before committing to paying for the service.

How Do You Pay For & Avaya?

Both and Avaya offer their clients a subscription service to pay for their services.

What Size Companies Use & Avaya?’s main clients include small businesses and freelancers. Avaya is commonly used by large enterprises and medium companies. 

Verdict of vs Avaya 

Small businesses and freelancers tend to use due to its features and simplified pricing model. Avaya’s clients include medium and large companies. This is because of how their features can be more easily scaled and they can provide companies with tailored quotes depending on the number of users and kinds of features that they’d like to have access to.

After reading through our comparison post, we hope that you’re left with a better understanding of whether or Avaya is the right service for your business. 

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