If you’re interested in using the VoIP services offered by Avaya or Mitel, you’ll want to check out this post to learn more before you make a final decision. Using a VoIP service that’s fits your company’s specific needs can boost productivity among your employees while improving your customer support ratings.

Our post takes you through the main features, customer support options, and pricing plans that these providers have to offer. This can help you to feel more assured about whether Mitel or Avaya would be the best option to improve your business communications.

Our Comparison of Avaya vs Mitel 


Avaya Overview

Avaya’s VoIP system provides businesses with features that improve communications with customers and employees. Their VoIP software makes it easier for employees to stay in contact with each other during the work day to continue being productive. They can also stay in contact with each other and customers, no matter where they’re located due to how various devices are compatible with this VoIP service.


Mitel Overview

Mitel offers VoIP solutions that allows companies to unify their communications to keep track of incoming and outbound calls more easily. The VoIP features on offer improve communications among employees, as well as between employees and customers which can have a big impact on how your business is perceived and how well it can continue to perform.


Avaya Main Features

  • Call center management
  • Call list management
  • Automatic call distribution
  • Call routing
  • Call recording
  • Call reporting
  • Campaign management
  • Call transfer
  • Campaign planning
  • Messenger
  • Customer history
  • Customized reporting
  • Customized templates
  • Distribution management
  • Queue manager
  • Real time monitoring
  • Resource management

Avaya offers an impressive total of 29 integrations with some of the main ones including Zoho CRM, CallTools, Logicbox, Vocalcom, and Cherwell. If your business is already using these integrations, you’ll find that the integration process of using Avaya can be much easier.

You’re able to use Avaya’s VoIP features with web based devices, as well as iPhones and Android devices. This is superb for enabling your employees to contact each other and customers from a range of different devices. Employees also aren’t limited to communicating to customers and employees while they’re in the office. Having the ability to use different devices helps employees to stay on top of communications, regardless of where they’re located.


Mitel Main Features


  • CRM integration
  • Active directory integration
  • Call list management
  • Call recording
  • Call center management
  • Call routing
  • Call reporting
  • Call transfer
  • Call scripts available
  • Messenger
  • Contact history
  • Communication management

Mitel doesn’t offer as many integrations compared to Avaya which may be a big downside for some companies. The integrations that are supported by Mitel include InGenius, Tigerpaw, AuguTech, and WebRezPro.

You can also use Mitel’s VoIP services with web based devices and iPhones. This allows your employees to have an easy time staying in contact with other employees, as well as customers from no matter where they are.


Calling Plans & Pricing

Both Avaya and Mitel’s VoIP prices can be found be contacting the companies. They can provide you with a quote based on the number of users that you want and the number of VoIP features that you want to use.


Customer Support

Avaya

Avaya offer a good range of customer support options that include online support, a phone number video tutorials, and a forum. Therefore, you have options to get in direct contact with Avaya through their phone number and online support. This is ideal for cases where you’re experiencing a complex problem that you’re not sure how to fix without help from the experts.

You can also use the forum to inquire whether others are experiencing similar problems to see if you can find a solution there. The video tutorials can make the integration process of Avaya much easier as your employees can watch the videos and get a better understanding of how the new system works.

Mitel 

You can contact Mitel through a phone number and an online chat system. So, there are fewer customer support options available compared to Avaya which could be a downside for some companies. Having said that, you’re still able to easily contact Mitel directly to get expert help.


How Can You Pay For Mitel and Avaya’s VoIP Services?

Avaya and Mitel both have a subscription based model that allows you to pay for the service. You must contact them to get quotes as the prices can vary depending on your specific circumstances.


What Types of Businesses Usually Use Mitel and Avaya?

Avaya’s users are mostly medium and large businesses whereas Mitel also caters to medium, large business but also small businesses.


What Languages Do Mitel and Avaya Support?

Avaya only supports English, whereas, Mitel supports a total of 22 languages. These include English, Chinese, Arabic, Hebrew, Danish, Portuguese, Russian, Swedish, French, German, and more.


Related

Mitel vs. Shortel


Verdict of Mitel vs Avaya 

Now that you’ve had the chance to read through some of the main VoIP features, pricing details, and customer support options that Mitel and Avaya offer, you’ll be able to make a more informed decision about the one that you think is best for your business needs. Both of these companies offer great VoIP services, however, there are more integrations available with Avaya compared to Mitel. Avaya also enables Android users to use their app which can improve the integration process and overall transition from your previous telephone system to a new VoIP system.

We hope that you can use the details in this VoIP comparison to carefully consider the VoIP service that seems to suit your needs best.