Have you been considering using Nextiva or Jive as a VoIP services for your business? If so, you’ll be interested to check out this comparison article to get a better idea of what each service provider has to offer. 

In today’s climate, your business must be able to unify its communications to be as productive as possible. Different businesses will benefit from different features available from the various VoIP providers. 

This can make it difficult for you to get a clear idea of the VoIP provider that’s best for your business. Well, you can read through this post to discover more about the pricing plans, main features, and customer support that Nextiva and Jive both offer.

By the end, you’ll be left with a clearer picture of each VoIP services’ features so that you can have an easier time deciding on the one that’s best for your business.


Our Comparison of Jive vs Nextiva VoIP

Jive vs Nextiva

Nextiva Overview

Nextiva provides businesses with cloud-based communications that are unified to help them streamline communications and run more efficiently daily. Their services work as a virtual PBX that enables small, medium, and large businesses to unify their communications that are easily scalable with affordable pricing plans. Nextiva is a more widely known name than Jive, rivaling the brand recognition of companies such as RingCentral and Vonage Business.

[Related: Nextiva vs Grasshopper]


Jive Overview

Jive offers VoIP software services to businesses of all sizes by enabling them to have their communications unified via the cloud. The unified communications that they provide include plenty of customizable features available for businesses to make good use out of. 

[Related: Jive vs Grasshopper]


Nextiva Main Features

  • HD voice quality 
  • Receptionist function
  • Conference calls
  • Unlimited calls & faxing
  • Auto-attendant 
  • Call queuing 
  • Voicemail to email 
  • Portability of numbers 
  • Music on hold

Nextiva offers integrations when it comes to big programs such as Outlook. You can use their services on iPhones, iPads, and Android devices too. 

[Related: Nextiva vs Vonage Business]


Jive Main Features


  • Music available on hold
  • Calling queues 
  • Analytics available for calls
  • Can set custom greetings
  • Call recording
  • Fax to email 
  • Voicemail to email 
  • Easy integration to desktops
  • Extensions are unlimited
  • Auto-attendant
  • PBX controls available online 

Jive has more integration features for businesses to make use of as their services work well with Microsoft Azure, Salesforce, Zoho CRM, and Google Suite. In addition to this, a wide range of devices can be used with Jive that includes iPhones, iPads, Android devices, Mac’s, and Windows operating systems. 


Nextiva VoIP Pricing & Service Plans

There are three different plans available from Nextiva that include Office Pro, Office Pro Plus, and Office Enterprise. Office Pro is their cheapest plan at $19.95 per month. It includes the following VoIP features:

  • Voicemail to email 
  • Unlimited faxing
  • Toll-free number
  • Cloud PBX 
  • Call management features 
  • A free local number
  • Music on hold 

The Office Pro Plus is $22.95 and includes all of the services that are included with the Office Pro Plan. However, it also comes with a Nextiva mobile app and a conference bridge feature.

Finally, the Office Enterprise is Nextiva’s top tier plan that’s $29.95 per month. It comes with the services that are available with Office Pro and Office Pro Plus, as well as silent call barging, team presence, and attendant console functions. 

[Related: Nextiva vs 8×8]


Jive Cloud Pricing & Service Plans

Jive’s pricing plan has a 5-tier structure where you can pay between $19.95 and $29.95 per month for 1 to 99 users. The price will vary depending on the number of users that you have. 

  • 1-4 users are $29.95 per month
  • 5-9 users are $25.95 per months
  • 10-24 users are $23.95
  • 25-49 users are $21.95
  • 50-99 users are $19.95. 

If your business has more than 100 users, you’ll have to contact the company so that they can negotiate prices. This pricing structure tends to work better for larger businesses as the price decreases if you have more users. 


Customer Support

Customer support is an important aspect to consider when it comes to choosing a VoIP service provider. This is because you want to have a provider that you can rely on to provide you with technical help to ensure your business can continue running smoothly during periods of issues with the VoIP system. 

Nextiva 

Nextiva has a variety of ways that you can contact them that include calling them, emailing, or using the live chat function that’s available on their website. Therefore, they provide you with a range of ways to contact them at different times of the day. 

Jive

Jive also offers a good selection of ways that you can communicate with them. You can use their online live chat function, email them, or ring the company for assistance.


Does Nextiva Or Jive Offer Training?

Jive doesn’t offer training in person. Therefore, if you or your employees are feeling stuck on something when you first have the software installed, you’ll have to rely on the customer service team helping you out online or via the phone.

However, Nextiva does in fact offer in person training. Having in person training for a business that’s moving from traditional phone communications to VoIP services can be a big change. Having someone from your chosen VoIP provider coming in and physically training your and your employees on how to use the system can be very helpful.


Conclusion

One of the main differences between Nextiva and Jive is that it appears Jive provides you with more integrations. You can use their services on Windows and Mac operating systems, as well as iPhones, iPads, and Android devices. Nextiva, on the other hand, can only work with iPhones, iPads, and Android devices which may be limiting to some companies. 

Having said that, the 3-tier pricing structure available with Nextiva may be more appealing to businesses. This is because they can start with the lower monthly price and have the flexibility upgrade as they grow. Jive’s pricing plan may only make sense for businesses that have more employees as the prices are lower with the more users you have. 

Both Nextiva and Jive offer some great VoIP services that can help your business’s communications become unified for improved productivity. Be sure to consider the main features mentioned about both VoIP service providers to pick the one that you think is right for you.