If you’ve been interested about using Nextiva or Google Voice Business to improve your company’s communications, you’ll want to check out our post below. We’ve included the main features, pricing plans, and customer support choices that these VoIP providers offer. Using the VoIP service that’s right for your business can improve productivity among employees and help them to have better communication with customers.

So, let’s take a look at what Nextiva and Google Voice offer so that you can make a better decision about the one that matches your company’s communications needs the best.

Our Comparison of Google Voice Business vs Nextiva

Google Voice Overview

A fine alternative to Nextiva, Google’s phone service provides businesses with a VoIP line that they can use to improve the way that employees communicate with customers and other team members. Nextiva has a range of pricing plans that are affordable and allow businesses to manage their communications with a unified system. 

Nextiva Overview

Nextiva helps companies to improve communications among customers and employees through an advanced VoIP system. This allows you to have all of your communications centralized and easy to manage and scale.

Google Phones Main Features

  • Voicemail transcription
  • Voicemail to text
  • Call forwarding 
  • Ring groups 
  • SMS records
  • Number porting 
  • Conferences 
  • Communication management 
  • Messenger 
  • Customized greetings
  • Conferences
  • Call blocking

This phone sevice has a range of integrations that include many Google apps, such as Gmail, Google Hangout, Google Drive, Google Sheets, GSuite, Google Meet, Calendar, Copper, Grasshopper, and TickTick.

You can also use it with Android and Apple devices, as well as desktops. This ensures that employees can use the app on their mobile while they’re out and about to stay in contact with team members in the office who are on desktops. This can make it easier for employees to also stay in contact with customers, regardless of where they’re located. 


Nextiva Main Features 

  • Conferences
  • Messenger
  • Call recording
  • Call center management
  • Call monitoring
  • Automatic backup
  • Automatic lead distribution
  • Contact management
  • Voice recognition
  • Fax
  • Drag & drop system
  • Voicemail

Nextiva has 6 integrations available that include Zendesk, AbacusLaw, Rippling, SalesExec, Agency Matrix, and AuguTech. If your business uses these apps already, you’ll be able to have an easier time integrating Nextiva as your employees are more familiar with how to use these apps.

You can also use Nextiva with devices that have internet access, as well as Apple and Android devices. Apple and android devices are the most common devices that people use when it comes to communications which means that many employees in companies are able to use Nextiva on their devices to stay in contact from different locations.

Calling Plans & Pricing 

Google Voice 

You can use Google phone service features for free if you’re using a personal account. Freelancers and companies that only require 1 line can use Google Voice for free with limited features. Calls being made using the free option can lead to extra charges depending on the country you’re calling. 

However, the pricing options for companies using Google Voice Business include the following: 

  • $10 per user per month – Allows up to 10 users
  • $20 per user per month – Unlimited users 
  • $30 per user per month – Unlimited users and unlimited international calling

When you’re using the free VoIP option, there aren’t as many VoIP features available and the support options are limited. You can also directly contact Google to receive customized quotes. 


There are three pricing plans available from Nextiva that include the following:

  • Office Pro – $19.95 per month per user
  • Office Pro Plus – $22.95 per month per user
  • Office Enterprise – $29.95 per month per user

Customer Support

Google Voice 

You can contact Google through a phone line, email address, or online chat system. These are excellent options that businesses can use to directly get in contact with a representative from Google to receive expert help. Their phone and email support options are available 24/7 when you’re paying for the Google Workspace plan. This is especially helpful when it comes to receiving expert help for more urgent issues that you may be having at any time of the day or night. 

In addition to this, Google Voice Business users are able to search queries and learn more about the VoIP system by using the articles that are posted. This can be a great resource that employees can use to teach themselves more about how to use the service. 


Nextiva offer their users support with video tutorials, an online chat system, and a phone line. The video tutorials can be useful resources for helping employees remind themselves of how to use certain functions at any time. This can also help to speed up the integration process by enabling employees to become trained on how to use the new VoIP software via the instructional videos.

The phone line and online chat system are fantastic options that provide you with the opportunity to contact Nextiva directly when it comes to getting help with more complicated issues.

What Type of Companies Use Nextiva and Google’s Business Phone Service?

Google Voice is used by small, medium, and large companies, as well as freelancers. This is because they can use Google’s VoIP services and keep their costs low. Nextiva is commonly used by small, medium, and large businesses.

Do Nextiva Offer a Free Trial Period?

You may be pleased to hear that Nextiva offers a free trial period for companies to test out their VoIP features for a limited amount of time. If you’re happy with the service, you can continue with one of their payment plans. If not, you can simply cancel and not be charged.

You can try out Google’s VoIP features for free for 14 days to see if you think the features are a good match for your business. You can then continue using their services by paying for one of their plans or canceling the subscription and not being charged. 

Does Nextiva or Google Include an API?

Both Nextiva and Google currently do not offer API access.

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Verdict of Nextiva vs Google Voice

Google Voice is a VoIP service that freelancers and small to large businesses use to keep their costs low while improving their communications. Nextiva is a VoIP service that small, medium, and large companies can benefit from more due to the scalability aspects. However, the integrations available with Google Voice may be more useful for many companies.

After reading through our post surrounding the main features of Nextiva and Google Voice, we hope that you’re able to feel more assured about the one that’s best for your business.

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