Ooma Office and Google Voice for Business both have superb VoIP features to offer, which can make it difficult for companies to try and decide between them. This post covers the customer support options, pricing plans, and main features that both of these VoIP services have to offer so that you can have an easier time deciding on the VoIP provider that suits your company’s needs best.
Comparison of Google Voice for Business vs Ooma Office
Ooma Office Overview
Ooma Office offers a business phone system that helps companies improve their communications, both internally, as well as with their clients. Their VoIP service is centralized and compatible with various devices, which means that you can manage incoming and outgoing communications more easily which can help employees communicate better with customers, regardless of their location.
Google Business Phone Service Overview
Google’s business phone service enables companies to use an affordable VoIP service that improve the way that employees communicate with customers, as well as with each other. Their VoIP features make it easier for employees to collaborate with each other and boost your productivity on a daily basis.
Ooma Main Features
- Caller ID
- Conferences
- Call forwarding
- Toll free & local numbers
- International calling
- Voicemail to email
- Voicemail greetings
Businesses have been liking how Ooma is compatible with Android and Apple devices for people on the go, as well as desktops for employees who are in the office. This is due to how their system is centralized and easy for employees to access from different devices. Therefore, employees can easily attend important meetings with other team members to improve collaborations. They’re also able to stay in contact with customers more easily from no matter where they are.
There are some integrations available with Ooma that could be useful for businesses that use them. These integrations include Salesforce, GSuite, Office 365, Zendesk, and MS Dynamics. Companies that use these applications may notice that the integration of Ooma can be smoother as it can be implemented into your existing infrastructure.
Google Business Main Features
- Messenger
- SMS records
- Voicemail transcript
- Voicemail to text
- Number porting
- Call blocking
- Call forwarding
- Conferences
- Communication management
Google Business can be used on Android and Apple devices, along with desktops, which makes it easy for employees who are in the office to stay in contact with team members who are out. As a result, you can expect your employees to be able to work together more easily due to how convenient Google can be to use on their devices. Employees can also stay in better contact with clients with this system, no matter what device they’re using.
You can use Google’s phone service with a range of applications that include Gmail, Google Hangouts, Google Drive, Google Sheets, GSuite, and Google Meet. These are some popular applications that many businesses use regularly. If your business implements these apps already, you may find that employees can have an easier time learning to use the new VoIP features available
Calling Plans & Pricing
Ooma Business
You can choose between two pricing plans when using Ooma Business without needing to sign any contract. This can be best for companies that don’t want to have a long term commitment to a VoIP service. Ooma’s pricing plans include:
- Small Business – $19.94 per user per month
- Enterprise – You can get in contact with Ooma to receive quotes for their Enterprise plan.
Google Voice for Business
When it comes to using Google Voice’s personal phone service, their services are available for free. The VoIP features included with their personal account are more limited and tend to be used more by freelancers who are interested in more basic VoIP features to keep their costs to a minimum. However, Google Voice is available for the following prices when signing up via their G-Suite Workspace account:
- $10 per user per month – Allows up to 10 users
- $20 per user per month – Unlimited users
- $30 per user per month – Unlimited users and unlimited international calling
Customer Support
Ooma Office
You can contact Ooma directly through their online chat feature, email address, and phone number. These methods of contact can be great for businesses who would like to speak directly with a representative from Ooma. This can be helpful when it comes to receiving expert help for any issues that you may be having with the VoIP software.
A support section is also available that employees can use to independently learn more about using Ooma’s VoIP system. There are guides included and employees can search questions that they may have to help themselves.
Google Voice for Business
Google provides their users with a variety of contact options that includes an email address, phone number, and online chat feature. These contact options are available to customers 24/7, which is superb for providing businesses with the confidence in knowing that they can receive help with their VoIP system at any time of the day or night.
We also liked how Google provides their users with articles as employees can use it as a resource to bring themselves more up to speed on how to use the new VoIP software.
Are There Any Installation Fees Involved With Using Google Phone & Ooma Office?
No. Ooma and Google do not charge anything for having their software installed.
Is Google’s Business Phone or Ooma Office the Best for Startups?
While Ooma offers competitive pricing, startups with a very small team of people may prefer Google Voice due to how it costs $10 per user per month which can be more cost effective.
What Kinds of Businesses Use Google Voice & Ooma Office?
Ooma Office is commonly used by small, medium, and large businesses. Google’s service is also used by small, medium, and large businesses, however, they also used by freelancers too.
Related Ooma Business Comparisons
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Mitel vs Google Phone for Businesses
Vonage vs Google Phone Service
Dialpad vs Google Voice Business
Nextiva vs Google Business Voice
Verdict of Google Voice Business vs Ooma Office
Ooma Office and Google offer super VoIP features that all kinds of businesses can benefit from. However, companies that are interested in keeping their costs lower with fewer employees may prefer the pricing options available from Google.
After reading our comparison post on these two VoIP services, we hope that you’re able to put the detail to good use to pick the VoIP service that’s best for your business.