Using the best VoIP service for your business can drastically improve the way that your employees communicate with each other, as well as with customers. Ooma Office and ShoreTel are both excellent VoIP services that can be great for different kinds of businesses. To learn more about the main features, pricing plans, and customer support options that Ooma and ShoreTel have to offer, check out our comparison post below.

Our Comparison of ShoreTel vs Ooma Office

Ooma Office Overview

Ooma Office provides businesses with a VoIP service that’s cloud based and enables them to have an easier time when it comes to managing communications. Their VoIP system helps employees stay in contact with clients, while also being able to collaborate better with other team members who are in different locations.

ShoreTel Overview

ShoreTel helps businesses unify their communications to make it easier to host meetings and remain in contact with each other from different devices and from various locations. This unified system also makes it easier for companies to improve the way that they deal with customers because of how the VoIP software makes it easier to communicate.

Ooma Office Main Features

  • Voicemail to email
  • Voicemail greetings
  • Conferences
  • Caller ID
  • Extension calling
  • International calling
  • Toll free & local numbers

You can use Ooma’s VoIP software with a range of devices that include Androids and Apple mobiles/tablets, as well as desktops. As a result, employees can easily communicate with team members who are out of the office so that they don’t miss meetings which can help boost your company’s productivity. Furthermore, employees can have a more reliable form of communication with customers through a centralized VoIP system to speak directly to them, no matter where they’re located.

Ooma Business also includes some integrations that you may find useful. These integrations include Zendesk, Office 365, MS Dynamics, Salesforce, and GSuite. If these are the types of applications that your business already uses, you may find that it’s easier to implement Ooma to fit with your daily tasks.

ShoreTel Main Features 

  • Call transfer
  • Call monitoring
  • Call reporting
  • Call recording
  • Voice recognition
  • Messenger
  • Call scripts
  • Call center management
  • Automatic lead distribution
  • CRM integration
  • Active directory integration

ShoreTel’s VoIP software can be used with desktops and Apple devices, which can make it more difficult for Android users to use their software. However, Apple users and people in the office with desktops can conveniently communicate with each other and have meetings while using ShoreTel’s VoIP system. The centralized feature means that businesses can also manage communications with their customers to improve customer service ratings.


The integrations on offer from ShoreTel aren’t as popular compared to Ooma. These integrations include WebRezPro, AuguTech, Logicbox, InGenius, JobDiva, and Tigerpaw. These applications may not be as common, but if your company uses them regularly, you may find that it’s easier to integrate ShoreTel into your business.

Calling Plans & Pricing

Ooma Office

The two pricing plans available with Ooma Office include the following:

  • Small Business – $19.94 per user per month
  • Enterprise – You’ll need to contact Ooma Business for quotes on using their Enterprise plan

In addition to this, Ooma can be used on a monthly basis without you needing to commit to a long term contract. This can be a relief for some companies as it means that they can use Ooma and have the freedom to switch at a later date without any hassle.


You can contact ShoreTel directly to receive prices on using their VoIP system. You can provide them with the number of users you want to have on the system, as well as the types of VoIP features that you’re interested in using and they’ll come back to you with a quote.

Customer Support

Ooma Business

You can contact Ooma through email, online chat system, and phone line. They also have an online forum which can be useful for helping employees by being able to search any queries that they have to make it easier when learning how to use the new VoIP software. The phone line, email address, and online chat are options to use for times where you need to get in direct contact with the company to receive expert help with issues you may be experiencing.


ShoreTel’s customer support options include a knowledge center, video tutorials, online chat feature, and a phone line. Therefore, you can contact them directly through their online chat system and phone line to receive help from a representative from the company when it comes to more urgent problems.


The tutorials and knowledge center are also superb for enabling employees to train themselves and learn more about how to use all of the new VoIP features.

Who Are Some Of Ooma & ShoreTel’s Main Clients?

Ooma’s biggest clients include Traction On Demand, Slack, and Marcel Hudson. ShoreTel’s most prominent clients include FourSquare, Warby Parker, SF Giants, and Roland.

What Size Businesses Commonly Use Ooma & ShoreTel?

Ooma is commonly used by small and medium businesses, whereas, ShoreTel is used mostly by medium and large businesses.

Do Ooma Office Or ShoreTel Offer a Free Trial Period?

Ooma Business lets you use their VoIP services for free for a period of time, but ShoreTel, currently, doesn’t.

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Verdict of ShoreTel vs Ooma Office

Both of these companies offer great VoIP services, however, small and medium businesses may prefer the features and pricing plans available with Ooma. ShoreTel is more commonly used by medium and large businesses. After reading through our comparison post of Ooma vs ShoreTel, we hope that you’re able to put all of the details to good use to pick the one that’s right for your business.

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