Are you interested in using Dialpad or Cisco’s VoIP services? If so, you’ll want to check out our comparison post below before making a decision on which new VoIP phone service is best for you. You can find out more about the pricing plans, customer support, and main features that both of these VoIP services have to offer. This can help you make a better choice about whether Dialpad or Cisco is your company’s next VoIP service.

Our Comparison of Cisco vs Dialpad

Dialpad Overview

Businesses have been using Dialpad’s VoIP services to improve the way that their employees are able to communicate with clients and each other. Their system can also be scaled to help suit the needs of your business as it evolves over time.

Cisco Overview

Cisco’s VoIP system enables companies to have an easier time managing their communications so that employees can have better contact with each other and clients. This VoIP service can be scaled and the features included can boost productivity among team members on a daily basis.

Dialpad Main Features 

  • Inbound reports available
  • Messenger
  • HD video calling
  • Data integration
  • Voice recognition
  • Three way calls available
  • Contact management
  • Call monitoring
  • Fax
  • Call recording

Dialpad is compatible with Windows, Apple, and Android devices. Therefore, you can be sure that your employees will have an easy time when it comes to downloading the app on their devices to use and communicate with clients and team members.

Furthermore, you can use Dialpad with some common applications that include Microsoft 365, Salesforce, and Google GSuite. If your employees use these applications regularly, the integration of Dialpad can be much easier as there’s already a level of familiarity with the programs.

Cisco Main Features 

  • Conferences
  • File transfer
  • Video recording
  • Automatic notifications
  • Messenger
  • Active directory integration
  • Remote control

You can use Cisco with eTrigue, eFront, Dropbox Business, and Astea Alliance. Integrating Cisco into your company’s communications can be easier if you use these apps already as your employees are already confident with using these apps. Therefore, they may be able to have an easier time using them with the new VoIP features.


Apple, Android, Windows, and Linux devices are compatible with Cisco which makes it incredibly easy for your employees to use the app on their phone. This allows them to access all of the Cisco VoIP features to communicate with team members and clients from their devices.

Calling Plans & Pricing


There are three pricing plans that you can choose from when using Dialpad that include the following:

  • Standard – $15 per user per month (Billed Annually) or $20 per user per month (Billed Monthly)
  • Pro (Only Billed Annually)  – $25 per user per month
  • Enterprise (Only Billed Annually) – $35 per user per month


You can find out Cisco’s prices by contacting them directly. Once you’ve provided them with more information surrounding the number of users you want to have on the system and the features you’d like to be included, they can give you a quote.

Customer Support


We liked how Dialpad provide their customers with plenty of support in the form of a phone line, email address, live support, and training. Employees can make great use out of the training feature as it provides them with the opportunity to learn how to use the new VoIP system on their own.

Companies can also feel more assured in knowing that they can directly speak with someone from Dialpad by using their email address, live support feature, or phone number. This can be more handy for bigger problems that you may be experiencing.


Cisco also offers a superb range of customer support options that include live support, an email address, phone number, and training. Therefore, you can be sure to speak directly with an expert from Cisco for more complex problems.


Employees can take advantage of the training that’s included to bring themselves up to speed with how to use all of the new VoIP features independently.

What Types Of Businesses Use Dialpad & Cisco?

Dialpad’s most common clients include small and medium businesses. Cisco is used by small, medium, and large companies.

Can You Use Dialpad or Cisco With a Free Trial Period?

Dialpad and Cisco both offer a free trial period that businesses can use before making a final decision on whether they want to continue using the service.

How Can You Pay To Use Dialpad?

Dialpad can be paid through an annual subscription or monthly payments. The monthly payments cost more at the end of the year compared to the annual subscription.

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Related Cisco Comparisons

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Verdict of Cisco vs Dialpad

Small and medium size businesses tend to use Dialpad due to the features and pricing plans that are available. Cisco, on the other hand, is more popular among businesses of all sizes, including small, medium, and large companies. Both of these VoIP service offer excellent features that your business can use to improve communications to improve customer support and collaborations between teams.

Hopefully, the details found throughout our comparison post have been useful in helping you to decide on which one of these VoIP services is right for your business.

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