Google Voice for Business and Dialpad are top rated VoIP services that allow businesses to improve their communications both internally and externally. If you’ve been struggling to choose between these two VoIP service providers or want to learn more about what they have to offer, you’ll want to check out our comparison post below. It includes the customer support options, main features, and pricing plans that Google Voice and Dialpad have available.
Our Comparison of Dialpad vs Google Voice Business
Google Voice Overview
The G-Suite is a VoIP system from Google is one that businesses can use to unify all of their communications making it much easier to manage communications with colleagues and clients. Therefore, employees are able to have an easier time using the system to communicate with clients and with other team members to work more productively on a range of different devices.
Dialpad’s VoIP service comes with a range of features that can improve the way your business communicates. Their communication features are easy to scale which can make them an ideal choice for companies that are looking to expand and have their VoIP system suit them along the way.
Google Voice Main Features
- Voicemail transcripts
- SMS to email
- Number porting
- Do not disturb available
- International calling
- Customized greetings
- Block callers
Google’s phone service is compatible with desktops and Apple/Android devices. This makes it ideal for employees who are out and need to stay in touch with other team members and clients as they can use Google’s VoIP service on their mobile devices. People who are in the office can easily have contact with employees who are on the go.
Google Sheets, Google Drive, Google Hangouts, Gmail, Google Meet, and TickTick are some of the main integrations available when using Google’s business phone service. These are common applications that many businesses use which can make it easier to integrate the VoIP software with your existing system.
Dialpad Main Features
- Voice recognition
- Call monitoring
- Three way calls
- Video calls
- Voice recognition
- Contact management
- Data integration
- Call recording
Windows and Mac desktops, as well as Android and Apple mobiles/tablets are compatible with Dialpad. This is superb for enabling employees to stay in touch with each other and clients on a wide range of devices.
Google GSuite, Salesforce, and Microsoft Office 365 are some of the most common integrations available when using when Dialpad. Businesses that use these applications may be able to have an easier time with the integration process of Dialpad. Employees can learn how to use the new VoIP features with applications that they’re familiar with and have an easier time adjusting.
Calling Plans & Pricing
If you use Google’s personal service, their features are available for free. Although, the features are more limited and meant for personal use rather than businesses. When using Google’s G-Suite Workspace phone service, their plans are available for the following prices:
- Starter – $10 per user per month with up to 10 lines
- Standard – $20 per user per month with unlimited lines
- Premier – $30 per user per month with unlimited lines and free international calling
Standard, Pro, and Enterprise are the three plans on offer from Dialpad and they’re available for the following prices:
- Standard – $15 per month per user when billed annually or $20 per month per user when billed monthly
- Pro – $25 per month per user – Billed Annually
- Enterprise – $35 per month per user – Billed Annually
Google can be contacted through 24/7 support in the form of live support and a phone line. Therefore, you can always be sure to rely on Google to receive help at any time of the day or night. They also have an online forum and video tutorials that employees can put to good use when it comes to learning how the new features work.
Users have been liking how Dialpad’s customer support options include training, live support, a phone number, and an email address. This provides companies with the option to contact Dialpad directly to get the right assistance. Your employees can also use the training to help themselves become more confident with using Dialpad’s VoIP software.
What Types of Businesses Typically Use Google Voice Business & Dialpad?
Both Google Voice and Dialpad are commonly used by small, medium, and large companies.
Does Dialpad or Google Voice Offer a Free Trial Period?
Google doesn’t currently offer a free trial. However, you can use Dialpad’s VoIP features for free before deciding on whether they’re the right choice for you and continuing to pay for their service.
What Languages Do Google & Dialpad Support?
Google only supports English, whereas, Dialpad supports English and Japanese.
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Dialpad vs Google Voice Business
Verdict of Dialpad vs Google Voice Business
Both of these VoIP services are popular among businesses due to their VoIP features. However, businesses that have a more limited number of employees may find Google Voice for Business to be a more affordable option.
We hope that the details found throughout our post have been useful in helping you to decide on the VoIP service provider that’s best for your business.