Are you having a hard time deciding whether to use Phone.com or Google Voice? If so, you may want to check out our comparison post below. It includes details about the pricing plans, main features, and customer support options that both services have to offer. This will leave you with a better idea about which of these business phone services would suit your company’s needs best.
Our Comparison of Google Voice vs Phone.com
Phone.com Overview
Phone.com’s VoIP software is cloud-based which makes it easy to install and start using without too many delays. Their system provides you with one place in which all your communications come through which makes them easier to manage. Their range of features also helps employees communicate better with customers and colleagues.
Google Voice Overview
Google Voice for Business helps businesses manage large volumes of incoming and outgoing communications. Their system is unified which means that you can access important customer and employee information to manage communications better. Your employees can also use the VoIP features to help customers more professionally and communicate with each other better.
Phone.com Main Features
- Call screening
- Caller ID
- Call forwarding
- Call transfers
- Conferences
- Unlimited extensions
- Toll-free number
- Voicemail
- Auto receptionist
Phone.com has several integrations that include JobDiva, AllProWebTools, PieSync, and APIANT. Companies that use these applications find that their employees have an easier time implementing the new VoIP features with programs that they’re familiar with using. This is beneficial for making the whole integration process go more smoothly.
Furthermore, Phone.com is compatible with Android and Apple mobile devices, along with desktops. This means that employees who are using different devices can easily stay in touch with each other for improved teamwork. They can also have access to customer information through the unified app on any device that they have available which can help them provide customers with an improved helpful experience.
Google Voice Main Features
- SMS to email
- Do not disturb
- Number porting
- Block callers
- International calling
- Customized greetings
- Voicemail transcripts
Google Voice integrates with Google Hangouts, Google Sheets, Google Drive, Google Meet, and TickTick. If these are the types of applications that your business uses, your employees may be pleased to find that the new VoIP features integrate well with the infrastructure that they’re familiar with. This can be a great way to help them become familiar with the new features and to start utilizing them properly faster.
Android and Apple mobile devices, as well as desktops, are compatible with Google Voice. This means that employees who are using different devices can still stay in touch with each other no matter where they are and what device they have available. They can also easily access customer information and provide them with a better level of support.
Calling Plans & Pricing
Phone.com
Phone.com’s pricing plans include the following:
- $9.99 per user per month – Comes with all features except for unlimited extensions.
- $19.99 per user per month – Comes with all features including unlimited extensions.
Google Voice
Google Voice includes a plan for free which is ideal for freelancers. It comes with a limited number of features and may not be a great option for companies that are dealing with larger operations. The GSuite Workspace is Google’s paid VoIP service which is available for the following prices:
- Starter – $10 per user per month (includes up to 100 lines)
- Standard – $20 per user per month (included unlimited lines)
- Premier – $30 per user per month (includes unlimited lines and international calling)
Customer Support
Phone.com
You can contact Phone.com through their email address, phone number, and their online live chat feature. This ensures that you can always receive direct support from an expert during urgent situations or times when you need questions answered. This is a great benefit for users who may be feeling unsure about using a new VoIP system as there’s plenty of support available.
Google Voice
We liked how Google Voice offers a phone number and an online live chat feature that is functioning 24/7. This means that businesses can feel at ease knowing that support is available at any time of the day or night.
In addition to this, Google Voice provides an online forum and video tutorials. These are excellent resources that your employees can use to familiarize themselves with how to use the new VoIP software.
Does Phone.com or Google Offer a Free Trial?
Phone.com and google don’t offer a free trial period. However, Google Voice has a free version that comes with limited features. You could use this free version as a way to test out some of their features to see if it’s a good match for your company’s needs.
What Size Companies Use Phone.com & Google Voice?
Freelancers and small businesses primarily use Phone.com. Google Voice is also used by freelancers and small companies, as well as medium and large businesses.
How Do You Pay For Phone.com & Google Voice’s VoIP Services?
Both companies enable their users to pay through a monthly subscription service.
Verdict of Phone.com vs Google Voice
The features available from Phone.com and Google Voice make them popular choices among a range of businesses. Phone.com’s services are aimed at freelancers and small companies. Google Voice is used by freelancers, as well as companies of all sizes.
Now that you have a better idea about what Phone.com and Google Voice have to offer, you’ll be able to have an easier time choosing the one that you think is best for your business.